Hoffman Lexus

Knowledgable honest Great dealer This dealership is a great place to visit management is very helpful my salesman Mark Pfahler was very accommodating and helpful in answering all my This dealership is a great place to visit management is very helpful my salesman Mark Pfahler was very accommodating and helpful in answering all my questions. No problem with any of the paperwork either. More

excellent service.highly recommend Client is first priority.good customer care.very detailed. Every thing in regard to the car very well explained.i felt very taking care.also the kindn Client is first priority.good customer care.very detailed. Every thing in regard to the car very well explained.i felt very taking care.also the kindness of every body involve in the sale. More

Engine Light Smart employee; she was able to handle my urgent needs promptly and in a professional matter, while other employees were slow to respond & pushing me Smart employee; she was able to handle my urgent needs promptly and in a professional matter, while other employees were slow to respond & pushing me away to come another time! In addition to her great cooperation, Ms. Freeman also offered me great flexibility around my tight schedule. More

Excellent Experience Excellent experience. My salesperson, Ryan Mendez, was professional, efficient and easy to work with. I appreciate his good work. I will recommend Excellent experience. My salesperson, Ryan Mendez, was professional, efficient and easy to work with. I appreciate his good work. I will recommend Ryan Mendez to others. More

Always excellent Scheduling online is super easy, Lindsey in the service department is always very pleasant and accommodating. Shuttle service is a huge help and was o Scheduling online is super easy, Lindsey in the service department is always very pleasant and accommodating. Shuttle service is a huge help and was on time for pick up and drop off. More

Battery test Had to have AAA start assist service and the technician said the test indicated a bad cell and battery needed replacement. Service center tested batte Had to have AAA start assist service and the technician said the test indicated a bad cell and battery needed replacement. Service center tested battery and the battery passed test. Service was performed at no cost. This justifies an A+ rating for this service. More

Hoffman Lexus Service & body shop are outstanding I have been using Hoffman Lexus service (& occasionally their body shop) for over 10 years. They are all superlatives-professional, knowledgeable and I have been using Hoffman Lexus service (& occasionally their body shop) for over 10 years. They are all superlatives-professional, knowledgeable and responsive. They are very straightforward in telling you what they propose to do and giving an accurate estimate on how much it is going to cost. They also have fabulous waiting rooms! Knowing how good their service departments are is a primary factor in my partiality to Lexus cars. Karla Fox, Storrs More

2007 Lexus rx350 brought my rx350 in for repair- rough idle and check engine light on. It was Friday, the Hoffman dealership needed my car until Monday. I was provid brought my rx350 in for repair- rough idle and check engine light on. It was Friday, the Hoffman dealership needed my car until Monday. I was provided loaner and precise updates throughout- the customer service rep (Lindsay) was fantastic. Quick, to the point, minimal waiting, and out the door- very pleased! More

Great Service Monica Pelletier was friendly, professional and extremely helpful with an unexpected problem with my Rx330 which was handled quickly and efficiently Monica Pelletier was friendly, professional and extremely helpful with an unexpected problem with my Rx330 which was handled quickly and efficiently. At my request, she also introduced me to Karan Singh who was very nice and informative. More

Superb service once again from Lexus and staff Each time we need our cars serviced we are always greeted with a smile, handshake and professional courtesy. The service repairs have always been don Each time we need our cars serviced we are always greeted with a smile, handshake and professional courtesy. The service repairs have always been done in a timely fashion and if we have any questions or concerns they are addressed then and there. Bob Dinapoli , Monica, Micki and " Woody" and Mike on the sales side are outstanding employees. Thanks again for a wonderful job!! More