Hoffman Lexus

Awesome customer service. My service advisor was great! She was respectful and courteous and took care of my issues quickly, I will definitely be back to Hoffman lexus to have my car serviced. She was respectful and courteous and took care of my issues quickly, I will definitely be back to Hoffman lexus to have my car serviced. More

Excellent Customer Service I was incredibly pleased with my experience at the service center for Lexus Hoffman. I had brought my car in for a recall, but given that I had a chec I was incredibly pleased with my experience at the service center for Lexus Hoffman. I had brought my car in for a recall, but given that I had a check engine light on at the time, I had requested that they also read the codes and clear them, if appropriate. Within 30 minutes of dropping my car off I received a call from Lindsey stating that the code was simply due to a faulty gas cap, which I had replaced as soon as the light came on, so they simply cleared the code for me. She also recommended that I have the PCV valve and spark plugs replaced, so I had that done while they did the work for the recall. The only complaint I have is that I didn't get to keep the loaner for longer since the recall was performed so quickly! Thanks for everything. More

Great experience One of the easiest cars I have ever bought. I did know what car I wanted before I got there and had a good idea of what I wanted for a trade in price. One of the easiest cars I have ever bought. I did know what car I wanted before I got there and had a good idea of what I wanted for a trade in price. Didn't have to haggle. Fair price right off the bat. I was a little skeptical about going there as i did not have a good experience there 3 years ago when I was looking to replace my 2008 Lexus. This experience was totally different. Amazing what a difference a different salesperson makes. I ended up buying my car 3 years ago at another dealer because of that and probably would have gone back to that one if they had the car I was looking for this time. I'm glad I didn't and would highly recommend Hoffman and Ryan to anyone looking for a Lexus. More

Made my purchase easy! Tom Ryan did an excellent job meeting my needs as a cusumer. He understood an exceeded my expectations. Rebecca did a wonderful teaching me all the Tom Ryan did an excellent job meeting my needs as a cusumer. He understood an exceeded my expectations. Rebecca did a wonderful teaching me all the amazing perks of my new RX 350. She is detailed and specific...excellent job! Overall my experience at Hoffman Lexus was truly phenomenal! THANK YOU! More

Excellent Monica Pelletier took care of me I was real satisfy with the Service on my car and the friendliness I will return in the future Monica Pelletier took care of me I was real satisfy with the Service on my car and the friendliness I will return in the future More

fantastic!! Made an appt for monday am,Lindsey greeted me as i dropped off my car for an oil change. She quickly got the shuttle to bring me to work in downtown h Made an appt for monday am,Lindsey greeted me as i dropped off my car for an oil change. She quickly got the shuttle to bring me to work in downtown hartford. Later in the day received a text car was done. Karan in sales (my salesman)got my car back to me at work because i could not come and get it. Thanks karan.....much appreciated. Got it back all nice and clean with an itemized report of what was done. More

Excellent Karan was professional as well fun to deal with. The lounge was comfortable and the staff were attentive to our needs. I would recommend Hoffman Lex Karan was professional as well fun to deal with. The lounge was comfortable and the staff were attentive to our needs. I would recommend Hoffman Lexus. More

Exceptional Customer Service I have been doing business with Hoffman Lexus for the past 7 years. Their customer service and product knowledge is exceptional. Working with Bill Jo I have been doing business with Hoffman Lexus for the past 7 years. Their customer service and product knowledge is exceptional. Working with Bill Jones 7 years ago, gave me the confidence that he would be able to meet my purchasing needs again this year. I recommend Hoffman Lexus to anyone purchasing a car, not just a Lexus but any Hoffman product. More

Great Customer Experience at Hoffman Lexus Had my first service at Hoffman Lexus since buying my car from here. It was another great experience and outstanding customer service. I would recomme Had my first service at Hoffman Lexus since buying my car from here. It was another great experience and outstanding customer service. I would recommend this dealership for sales and service to anyone I know. More

Great Service Great service! The staff was very corteous. There was no delay in getting service done. Car was washed and vacuumed after tire rotation and oil change Great service! The staff was very corteous. There was no delay in getting service done. Car was washed and vacuumed after tire rotation and oil change. Would definitely recommend this location for service. More