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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

March 11, 2016

Great service from Monica and Derek the tech . I am a 35 year Hoffman customer and 24 year Lexus driver . I own a 2002, 2003 and a 2016. They should sent service discount coupons out , say 15% o More

by pasternakmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek the tech, Monica Pelletier
Oct 18, 2016 -

Hoffman Lexus responded

Hello pasternakmike, Thank you for continuing to choose Hoffman Lexus service for the past thirty five years. We appreciate your loyalty and feedback. Our team looks forward to seeing you again at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2016

More like a partner than a dealership If I could give them 6 Stars I would give them 6 .they go beyond what is expected.I could not ask for better.I was very happy with the effort and cari More

by STEVE5991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Sulliman, Lindsay Fenton
Oct 18, 2016 -

Hoffman Lexus responded

STEVE5991, Thank you for choosing Hoffman Lexus service. We appreciate your 6 star rating and are always happy to go above and beyond to ensure a seamless experience. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2016

Quick and Simple and Friendly I stopped in after work one day just to take a look, and I was driving my dream car home the next day. Every step was easy and everyone I dealt with w More

by Todd G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Rick Gomez, Rebecca Halprin
Oct 18, 2016 -

Hoffman Lexus responded

Hello Todd, Congratulations on the purchase of your dream car! We are so pleased to read that our team provided a seamless experience and you drove home in your new Lexus the next day. We trust you are loving it and look forward to the opportunity to serve you again in the future. Thank you for choosing Hoffman Lexus. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

My wife and I were purchasing our first luxury automobil My wife and I purchased our first luxury automobile after driving Toyota 4Runners for the last 12 years and are very happy. The salesman (Karan) was v More

by J.SJOGREN
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Al Ramos, Karan Singh
Oct 18, 2016 -

Hoffman Lexus responded

Hello J.SJOGREN, Thank you for choosing Hoffman Lexus to purchase your new RX350! We appreciate your feedback on Karan and are pleased to read that he provided a 5-star worthy experience. We look forward to seeing you at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Service is always Supreme Bob DiNapoli --- is the best service manager -- one could ever imagine ---That plus a wonderful service team, makes us come back to Hoffman Lexus tim More

by ruth.kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 18, 2016 -

Hoffman Lexus responded

Hello ruth.kelly, Thank you for trusting Hoffman Lexus service! Your satisfaction is extremely important to our team and we are thrilled to read your feedback on Bob. He is always happy to provide a 5-star experience. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Great! Ask for woody he is the man, He makes life so easy when it comes to buying a new car, He was deff a big help! More

by HECTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Foy Woody Hammonds
Oct 18, 2016 -

Hoffman Lexus responded

Thank you HECTOR for choosing Hoffman Lexus for your recent purchase. We are so pleased to read that Woody was a big help and ensured a seamless experience. Let us know anytime you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Customer service was outstanding! I brought my car in for service because the check engine light was on. I planned to wait for the service, but when they determined the issue and didn More

by Megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Oct 18, 2016 -

Hoffman Lexus responded

Hi Megan, Thank you for trusting Hoffman Lexus to address your check engine light. We are thrilled to read that our team was able to provide a quick and efficient experience and your issue was remedied within 24 hours. We look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2016

Excellent service Customer service reps very friendly and helpful with questions. Waiting area comfortable and clean. Service done in amount of time allotted. Car c More

by JDAILEY24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier, Sarah Gagnon
Oct 18, 2016 -

Hoffman Lexus responded

Hello JDAILEY24, We appreciate your feedback on your experience. Your comments are valued and we are pleased to read that you enjoyed our team, customer lounge and a nicely washed vehicle. Thank you for trusting Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2016

Great service every time! Bob DiNapoli is a great service advisor-straight shooter and very helpful. only negative is time-if you are waiting for your vehicle bring some work, More

by jpavano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Oct 18, 2016 -

Hoffman Lexus responded

Thank you jpavano for trusting Hoffman Lexus to service your vehicle! Bob is dedicated to ensuring you are well informed of your vehicles needs and it is running most efficiently. We appreciate your feedback on our customer lounge and look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 07, 2016

Woody Hammond It was a great experience working with Woody Hammond, was the best sales rep I have ever worked with. A+ service for an A+ dearership and sales rep. More

by Earl93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Foy Woody Hammonds
Oct 18, 2016 -

Hoffman Lexus responded

Hello Earl93, Thank you for choosing Hoffman Lexus for your recent purchase. We are thrilled to read that your experience with Woody was A+. We trust you are loving your vehicle and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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