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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

March 23, 2016

30000 mile servive appointment Painless visit. Everything was explained and the representatives were all accommodating. Also was able to add getting an automatic starter wasn't prev More

by DESA4H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jillian, Lindsay Fenton
Mar 24, 2016 -

Hoffman Lexus responded

Hi DESA4H, Thank you for choosing Hoffman Lexus for your 30,000k mile service. We are pleased to read that your visit with Lindsay was painless and you were able to have your automatic car starter programmed. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2016

Excellent Ethan explained everything in detail, and we were able to work out monthly payments for leasing my vehicle to my satisfaction in a very quick manner. More

by FDINARDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Chodulski, Al Ramos, Ethan Williamson
Mar 23, 2016 -

Hoffman Lexus responded

Hello DINARDI, Thank you for choosing Hoffman Lexus for your recent purchase. We appreciate your comments on Ethan and are pleased to read that he provided you with everything you needed promptly. We trust you are loving your new Lexus and look forward to servicing it for you. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 22, 2016

Excellent service I received excellent service. My car was picked up on time from my work and brought back timely as well. I received courtesy phone calls and both the More

by PBODNER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The drivers were great too - polite and professional, Bob DiNapoli
Mar 23, 2016 -

Hoffman Lexus responded

Hi PBODNER0, Thank you for trusting Hoffman Lexus service to keep your vehicle well maintained. We are pleased to read that your service was excellent and you enjoyed our courtesy phone calls. We look forward to seeing you at your next scheduled visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 21, 2016

Outstanding customer service in all aspects of my 10,000 mi Bob DiNapoli provided excellent service and was extremely knowledgeable about my vehicle. He set me up with a tech whiz who refreshed my memory on the More

by ldjiounas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick, Bob DiNapoli
Mar 23, 2016 -

Hoffman Lexus responded

Hi ldjiounas, Thank you for trusting Hoffman Lexus for your 10k mile service. Bob and Derek are always happy to share their knowledge and passion to ensure your Lexus is running most efficiently. We appreciate you and look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

March 19, 2016

Kevin schofield Kevin as always went above and beyond to service me and make my car buying experience a pleasure he even called a few weeks later to see how I liked t More

by CGIOTSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield
Mar 21, 2016 -

Hoffman Lexus responded

Hi CGIOTSA, We appreciate your comments on your sales consultant Kevin Schofield. He is always happy to go above and beyond to ensure you are completely satisfied with your vehicle. We trust you are loving your new Lexus and are here when you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 18, 2016

Professional and trustworthy . Sales team is people oriented. They are not pushy. The dealership has an excellent reputation and is very philanthropic. This was my third vehicle p More

by SASWEENY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Warriner, Sebastian Chodulski, Peter Quagliaroli, Rick Gomez
Mar 21, 2016 -

Hoffman Lexus responded

Helo SASWEENY, Thank you for continuing to choose Hoffman Lexus for your sales and service needs. We value what our customs have to say and appreciate your comments on working with Rick, Peter, Sebastian and Kevin. We trust you are loving your newest Lexus and look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 18, 2016

superb in all respects EASY TO SCHEDULE. BOB DiNapoli WAS EXTREMELY HELPFUL AND EXCEPTIONALLY KNOWLEDGEABLE. HE SPENT CONSIDERABLE TIME WITH ME AND MADE CERTAIN THAT I UNDER More

by JDSLAVINJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Mar 21, 2016 -

Hoffman Lexus responded

Hi JDSLAVINJR, Thank you for trusting Hoffman Lexus service and sharing your feedback on our Assistant Manager, Bob. Our team is here to ensure your vehicle is running safely and efficiently at every visit. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 17, 2016

Great Service! Just took home our new Lexus Rx350 last night and we couldn't be happier! Mark Pfahler, our salesman, was incredibly helpful from start to finish. He More

by NICOLE.NEHMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Jones, Walter Pethick, Al Ramos, Mark Pfahler
Mar 18, 2016 -

Hoffman Lexus responded

Hi Nicole, We are pleased to read your feedback on your recent purchase of the beautiful Lexus RX350! Mark, Al and Bill are a great team that is always here for you to ensure you are completely satisfied with your new vehicle. We trust you are loving your new Lexus and thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 17, 2016

Friendly, helpful, and informtive My husband and I recently purchased a new Lexus from Hoffman and were absolutely satisfied with our experience. From the moment we walked in Anthony More

by sethpeckham31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Ramos, Anthony Francis
Mar 18, 2016 -

Hoffman Lexus responded

Hi sethpeckham31, Thank you for choosing Hoffman Lexus and sharing your experience with Anthony and Al. Your satisfaction is extremely important to our team and we are please to read that you had a wonderful experience. We trust you are loving your new Lexus and look forward to servicing it for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 17, 2016

Excellent professional service- Carlos Villaverde and Al Ramos made me feel very comfortable and secure in this sale---Carlos did an excellent professional no pressure sale.---we bot More

by fvlip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca--- she showed me more about interior workings of the car-- very knowledgeable and i think a very important position., Carlos Villavarde, Al Ramos
Mar 18, 2016 -

Hoffman Lexus responded

Hi Frank, We appreciate you sharing your feedback on Carlos, Al and Rebecca. They are a great team that is dedicated to ensuring you are well informed, comfortable and completely satisfied with your new vehicle. We appreciate you sharing your story and trust you are loving your new purchase! Let us know any time you have questions or service needs. Have a wonderful weekend and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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