
Hoffman Lexus
East Hartford, CT
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30000 mile servive appointment Painless visit. Everything was explained and the representatives were all accommodating. Also was able to add getting an automatic starter wasn't prev Painless visit. Everything was explained and the representatives were all accommodating. Also was able to add getting an automatic starter wasn't previously scheduled. Was very pleased. More
Excellent Ethan explained everything in detail, and we were able to work out monthly payments for leasing my vehicle to my satisfaction in a very quick manner. Ethan explained everything in detail, and we were able to work out monthly payments for leasing my vehicle to my satisfaction in a very quick manner. More
Excellent service I received excellent service. My car was picked up on time from my work and brought back timely as well. I received courtesy phone calls and both the I received excellent service. My car was picked up on time from my work and brought back timely as well. I received courtesy phone calls and both the driver and the manager were polite and professional. More
Outstanding customer service in all aspects of my 10,000 mi Bob DiNapoli provided excellent service and was extremely knowledgeable about my vehicle. He set me up with a tech whiz who refreshed my memory on the Bob DiNapoli provided excellent service and was extremely knowledgeable about my vehicle. He set me up with a tech whiz who refreshed my memory on the Lexi service my car provides and also the back up mirrors. I cannot say enough about the professionalism and friendly service I received from Bob and the entire Lexus Service crew. Thank you! More
Kevin schofield Kevin as always went above and beyond to service me and make my car buying experience a pleasure he even called a few weeks later to see how I liked t Kevin as always went above and beyond to service me and make my car buying experience a pleasure he even called a few weeks later to see how I liked the car. Just a pleasure to deal with More
Professional and trustworthy . Sales team is people oriented. They are not pushy. The dealership has an excellent reputation and is very philanthropic. This was my third vehicle p . Sales team is people oriented. They are not pushy. The dealership has an excellent reputation and is very philanthropic. This was my third vehicle purchase and all my service has been done her. More
superb in all respects EASY TO SCHEDULE. BOB DiNapoli WAS EXTREMELY HELPFUL AND EXCEPTIONALLY KNOWLEDGEABLE. HE SPENT CONSIDERABLE TIME WITH ME AND MADE CERTAIN THAT I UNDER EASY TO SCHEDULE. BOB DiNapoli WAS EXTREMELY HELPFUL AND EXCEPTIONALLY KNOWLEDGEABLE. HE SPENT CONSIDERABLE TIME WITH ME AND MADE CERTAIN THAT I UNDERSTOOD HIS RECOMMENDATIONS . HE WAS A REAL PLEASURE TO DEAL WITH. THE EXPERIENCE COULD NOT HAVE BEEN BETTER. More
Great Service! Just took home our new Lexus Rx350 last night and we couldn't be happier! Mark Pfahler, our salesman, was incredibly helpful from start to finish. He Just took home our new Lexus Rx350 last night and we couldn't be happier! Mark Pfahler, our salesman, was incredibly helpful from start to finish. He even stayed late on Saturday to answer our questions and gave us a deal we ultimately couldn't say no to. When we picked up the car, Al walked us through all the financing quickly and easily. And Bill Jones even spent half an hour with us walking through all of the amazing features of the car. Incredible team at Hoffman! I wouldn't go anywhere else. More
Friendly, helpful, and informtive My husband and I recently purchased a new Lexus from Hoffman and were absolutely satisfied with our experience. From the moment we walked in Anthony My husband and I recently purchased a new Lexus from Hoffman and were absolutely satisfied with our experience. From the moment we walked in Anthony greeted us with a smile and handshake and continued to go out of his way to find us the car we desired. He was extremely attentive, responsive and very friendly to work with. We also worked with Al from financing and had an equally satisfying experience. Al thoroughly went through all documents prior to signing and even changed the price of our vehicle when he saw payments were going to be higher than what we agreed upon. This was something my husband and I really took appreciation to as it builds trust between the consumer and the dealership. We definitely look forward to doing business in the future and cannot thank Anthony and Al enough for the wonderful experience we had. Hoffman Lexus, and these two gentlemen are highly recommended. More
Excellent professional service- Carlos Villaverde and Al Ramos made me feel very comfortable and secure in this sale---Carlos did an excellent professional no pressure sale.---we bot Carlos Villaverde and Al Ramos made me feel very comfortable and secure in this sale---Carlos did an excellent professional no pressure sale.---we both knew that the car would sell its self but the manner in which Carlos presented it with all the facts made this an easy purchase-When both parties feel that both win and complete the deal is what any transaction should be all about -- I liked the fact that he said that buying a good car should be an easy and smooth transaction----AND it proved to be--- Then came Rebecca's job to education me with all the buttons on the car--- and again excellent training--- (but still learning) Finally came Al -----we laughed and still not sure what I signed----easy to talk with and we could have chatted all day----All in all, it was a pleasure to meet all three and made this car deal comfortable. I would recommend your dealership to anyone. Frank LiPuma More