Hoffman Lexus

Bill Jones is my guy! Just purchased my 3rd consecutive Lexus from Bill Jones at Hoffman, and very happy with the way I was treated, totally smooth ,simple, quick and pain Just purchased my 3rd consecutive Lexus from Bill Jones at Hoffman, and very happy with the way I was treated, totally smooth ,simple, quick and painless. I will return when its time to choose another Lexus in a few years More

Excellent Visit I recently visited Hoffman Lexus for a three year anniversary for my RX350. The visit went extremely well, I arrived a little early but was attended t I recently visited Hoffman Lexus for a three year anniversary for my RX350. The visit went extremely well, I arrived a little early but was attended to upon arrival. Everything was done, as explained beforehand, to my satisfaction. More

Great Experience I was not only taken care of for my scheduled maintenance, but the convenience and ease was much appreciated. No surprises, everyone was super friendl I was not only taken care of for my scheduled maintenance, but the convenience and ease was much appreciated. No surprises, everyone was super friendly and I'm much more comfortable going back having done it the first time. More

Excellent 35K Service Fantastic, personable, timely full service! Bob was great! A month ago, my pregnant friend's mom put her baby shower favor, a little air plant in a sm Fantastic, personable, timely full service! Bob was great! A month ago, my pregnant friend's mom put her baby shower favor, a little air plant in a small vase of rocks, on the console before I realized it. You know when I started the car, the Nav display opened and the rocks fell in! I was able to retrieve all but one - which interfered with opening / closing. The Lexus Service Team removed it perfectly and with no charge! Car was washed and vacuumed even on this rainy day. Looked great and continues to drive well. I usually wait for my car and really appreciate the separate area on the other side of the fireplace - away from TVs and most talking people so I can always get some work done. Thanks! More

Tom Ryan is the best! Love my Lexus! Tom Ryan is an awesome salesperson! No pressure, ever. He had everything I wanted and some things I didn't think to ask about. I went in on a Thurs Tom Ryan is an awesome salesperson! No pressure, ever. He had everything I wanted and some things I didn't think to ask about. I went in on a Thursday and brought my car home on Monday. They set up all the technology, are coming to my house to make the garage doors work in the car, answered every question I had with great patience. I highly recommend Tom and his team at Hoffman Lexus! More

Service call Called in at the end of the work day. Even though they were getting ready to close they entertained my call and told me to bring my car in first thing Called in at the end of the work day. Even though they were getting ready to close they entertained my call and told me to bring my car in first thing the next morning. That morning they had me in and out within an hour. Very pleased with the way they handled my situation. More

Quiet Pleasure I actually find pleasure in the peaceful and pleasant time I spend having my Lexus serviced at the Hoffman location on Columbus Blvd. I always get a I actually find pleasure in the peaceful and pleasant time I spend having my Lexus serviced at the Hoffman location on Columbus Blvd. I always get a no surprises estimate, no pressure for add-on service and a non-threatening forecast of my next visit. Relaxing in the comfortable and classy waiting area is a just as much of a treat. After deciding to drive a luxury car (relatively speaking), I enjoy a waiting area that compliments my taste. I know I pay for it but in this case, it is a pleasure to "get what you pay for". I commend not complain about my service at Hoffman Lexus. More

10,000 Mile Service Everything was perfect. Service was completed on time when promised. Bob is very friendly and personable. My car was returned washed vacumed and like Everything was perfect. Service was completed on time when promised. Bob is very friendly and personable. My car was returned washed vacumed and like new. More

Stress free - informative sales experience My salesman was Tom Ryan. I found him to be extremely knowledgable and very interested in getting me in the vehicle that was right for me. He caref My salesman was Tom Ryan. I found him to be extremely knowledgable and very interested in getting me in the vehicle that was right for me. He carefully listened to what I was looking for and explained a number of different options. There was no pressure and he patiently waited for me to make my decision while I had some business travel which made it hard to do the deal quickly. Once I was able to get back to he dealer, Tom was very fair and flexible with my trade in. I love my car and would recommend both Tom and Hoffman to a family member, business associate or a friend. Maria MacDonald, the proud owner of a 2016 Lexus GS 350 More

Purchase of a new 2016 Lexus 350ES The overall experience was excellent. Tom Ryan was our Sales Consultant throughout the entire process and was very helpful, honest, and fair. Very p The overall experience was excellent. Tom Ryan was our Sales Consultant throughout the entire process and was very helpful, honest, and fair. Very pleased with the car, the dealership, and the entire team at Hoffman Lexus of East Hartford. More