
Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
Showing 1,617 reviews
Lexus Service As always, the Hoffman Lexus service staff are courteous, professional, and helpful. I have always had a very good experience over the past 20 years. As always, the Hoffman Lexus service staff are courteous, professional, and helpful. I have always had a very good experience over the past 20 years. More
Brought a new lexus Great location, beautiful showroom, friendly staff, dedicated service and parts department, good deals that one could feel comfortable with. Would cer Great location, beautiful showroom, friendly staff, dedicated service and parts department, good deals that one could feel comfortable with. Would certainly recommend Mark and dealership to others. More
Changing leased auto This is our fifth Hoffman Lexus. We would not consider another dealership after all these years. Bill Jones continues to be a top customer represent This is our fifth Hoffman Lexus. We would not consider another dealership after all these years. Bill Jones continues to be a top customer representative, very organized with the lease change over process. Rebecca Halprin was very patient with 'us old' people, explaining the new functions of the Lexus. Did not meet Mr.Pethick. Thank you. More
Friendly service Whenever I have used the service department they are always friendly and helpful. I was allowed a loaner for the day which was very helpful, and was Whenever I have used the service department they are always friendly and helpful. I was allowed a loaner for the day which was very helpful, and was always aware of the problem I had and what was needed to correct it in a timely manner. More
Over 15 Years of Positive Experiences with Lexus Service! I've had the pleasure of working with several of the service personnel over the years and have never been disappointed. They are friendly and honest a I've had the pleasure of working with several of the service personnel over the years and have never been disappointed. They are friendly and honest and get me in and out of there in a jiffy. More than 150,000 miles and my Lexus RX350 has never run better - that pretty much says it all. :) More
Excellent presentation Hofmann receive a excellent rating from me for major presentation. I went over the build and options and was surprised on I tail presention of the bu Hofmann receive a excellent rating from me for major presentation. I went over the build and options and was surprised on I tail presention of the build thanks! More
30,000 mile service The service was done in the planned time and for the estimated cost. Information about future tire replacement and brake system service was explained The service was done in the planned time and for the estimated cost. Information about future tire replacement and brake system service was explained by Monica. More
10 years of top notch service As long as I own a Lexus, I will have service at Hoffman Lexus. My car has been serviced, cleaned, and special requests taken care of. Always top no As long as I own a Lexus, I will have service at Hoffman Lexus. My car has been serviced, cleaned, and special requests taken care of. Always top notch! The staff (special thanks to Bob, Chris and Tim) are friendly, respectful and follow through. So very reliable! And at the end of the day, Bob calls to be sure I am happy with the service. What more could I ask for!!! Thank you! More
Excellent experience I had booked my service appointment earlier in March and had to reschedule twice. The staff couldn't have been nicer. They accommodated my requests I had booked my service appointment earlier in March and had to reschedule twice. The staff couldn't have been nicer. They accommodated my requests and always conducted themselves with professionalism. My consultant Micki far exceeded my expectatons. Such a pleasure to deal with. This dealership has provided me with my best service experience since I have owned vehicles and that has been for many years. More
20,000 mile check up - special thanks to Derek who explained the Nav system to us - he was patient, knowledgable and took his time with us - he deserves to be recognized and special thanks to Derek who explained the Nav system to us - he was patient, knowledgable and took his time with us - he deserves to be recognized and commended More