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Hoffman Lexus

East Hartford, CT

4.6
1,617 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,617 reviews

April 05, 2016

Lexus Service As always, the Hoffman Lexus service staff are courteous, professional, and helpful. I have always had a very good experience over the past 20 years. More

by DHANSEN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Apr 11, 2016 -

Hoffman Lexus responded

Hello DHANSEN1, Thank you for choosing Hoffman Lexus to service your vehicle. We value feedback from our customers and appreciate your customer loyalty for the past twenty years! Our Lexus team is always here for you when you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2016

Brought a new lexus Great location, beautiful showroom, friendly staff, dedicated service and parts department, good deals that one could feel comfortable with. Would cer More

by lransome38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Mark Pfahler
Apr 11, 2016 -

Hoffman Lexus responded

Hi Iransome38, We are truly appreciative of your positive feedback. Our team is dedicated to providing the highest level of customer service. Thank you for sharing your story. We look forward to servicing your new Lexus to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2016

Changing leased auto This is our fifth Hoffman Lexus. We would not consider another dealership after all these years. Bill Jones continues to be a top customer represent More

by gdorman22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Jones, Walter Pethick, Rebecca Halprin
Apr 11, 2016 -

Hoffman Lexus responded

Hello gdorman22, Thank you for choosing Hoffman Lexus to purchase your 5th Lexus! We truly appreciate your customer loyalty and are pleased to read your feedback on Bill and Rebecca. They are a great team that is always happy to ensure the process is seamless for you. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2016

Friendly service Whenever I have used the service department they are always friendly and helpful. I was allowed a loaner for the day which was very helpful, and was More

by RBRAY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Apr 11, 2016 -

Hoffman Lexus responded

Hi RBRAY5, Thank you for choosing Hoffman Lexus service. We are pleased to hear your visit was quick and efficient. Bob is always here to ensure your vehicle is running beautifully. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 04, 2016

Over 15 Years of Positive Experiences with Lexus Service! I've had the pleasure of working with several of the service personnel over the years and have never been disappointed. They are friendly and honest a More

by DEBTORGERSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli, Micki Freeman
Apr 11, 2016 -

Hoffman Lexus responded

Hello DEBTORGERSEN, Thank you for continuing to choose Hoffman Lexus service for the past fifteen years. Your satisfaction is our top priority and we are pleased to read that you have never been disappointed. We look forward to servicing your RX350 to keep it running in tip top shape. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 01, 2016

Excellent presentation Hofmann receive a excellent rating from me for major presentation. I went over the build and options and was surprised on I tail presention of the bu More

by INDIOPALM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca, Walter Pethick, Rick Gomez
Apr 11, 2016 -

Hoffman Lexus responded

Hi INDIOPALM, We appreciate your feedback on our Lexus team. Our staff is here to ensure your experience is excellent and you drive home in the exact vehicle you want. We appreciate you sharing your story and look forward to working with you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 01, 2016

30,000 mile service The service was done in the planned time and for the estimated cost. Information about future tire replacement and brake system service was explained More

by DZOLLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Apr 11, 2016 -

Hoffman Lexus responded

Hi DZOLLER, Thank you for choosing Hoffman Lexus for your 30k mile service. Monica is always here to ensure you are well informed of your vehicle's needs and it is running most efficiently. We look forward to serving you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2016

10 years of top notch service As long as I own a Lexus, I will have service at Hoffman Lexus. My car has been serviced, cleaned, and special requests taken care of. Always top no More

by PACAV
Recommend Dealer
Yes
Employees Worked With
Chris and Tim, Bob DiNapoli
Oct 24, 2016 -

Hoffman Lexus responded

Hello PACAV, We are so pleased to read about the top notch service you have experienced over the past 10 years. Our Lexus team is dedicated to ensuring a seamless and exceptional experience every time. Thank you for choosing Hoffman Lexus! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2016

Excellent experience I had booked my service appointment earlier in March and had to reschedule twice. The staff couldn't have been nicer. They accommodated my requests More

by LNCHENAUSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
Oct 24, 2016 -

Hoffman Lexus responded

LNCHENAUSKY, Thank you for choosing Hoffman Lexus to keep your vehicle well maintained and running beautifully. Micki is always happy to ensure a seamless experience. We look forward to seeing you at your next scheduled visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 31, 2016

20,000 mile check up - special thanks to Derek who explained the Nav system to us - he was patient, knowledgable and took his time with us - he deserves to be recognized and More

by faheypat400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 26, 2016 -

Hoffman Lexus responded

Hi faheypat400, Thank you for trusting Hoffman Lexus service for your 20k mile check up. Derek is always happy to ensure you are well informed of the features on your vehicle. Our team is committed to providing an exceptional experience and we appreciate you sharing your story. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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