Hoffman Lexus

Friendly, Professional Service The staff gave us time to shop the showroom on our own when we first arrived, but they were available to answer questions as they came up. When we ha The staff gave us time to shop the showroom on our own when we first arrived, but they were available to answer questions as they came up. When we had made our selection, Ethan and then Al got us through the test drive and paperwork process quickly and smoothly. Ethan was very flexible when our plans to pick up the car changed unexpectedly and had to be postponed a couple of days. I love the car - and the process of getting me behind the wheel couldn't have been better! More

Quick & Efficient Service Just had my 80,000 mile service. Didn't take too long & there were no unforeseen problems with my vehicle, except for a lugnut cap that was missing on Just had my 80,000 mile service. Didn't take too long & there were no unforeseen problems with my vehicle, except for a lugnut cap that was missing on the front driver's side wheel. Sarah Gagnon, my rep, was good! More

Best service I have had there in 9 years. The service has certainly improved with my recent visit. Quick, easy, plenty of people there to help. At previous visits I waited a good while and the The service has certainly improved with my recent visit. Quick, easy, plenty of people there to help. At previous visits I waited a good while and they seemed understaffed. This was a very positive experience. More

Professsional and reasonably priced. This is one of many visits over the last 15 years. Lindsay Fenton was prompt and courtious in entering me into the system. We discussed my requirement This is one of many visits over the last 15 years. Lindsay Fenton was prompt and courtious in entering me into the system. We discussed my requirements and she handled them with obvious mechanical knowledge in the job writeup. Lindsay covered all work done and explained details prior to my paying the bill. She even walked me out to my car. Car was washed and vacuumed. Very professional. More

Great experience Great, experience I was very happy with the service, Micki did a great job. Loaner car made the experience much easier and efficient. Will be back Th Great, experience I was very happy with the service, Micki did a great job. Loaner car made the experience much easier and efficient. Will be back Thanks More

Customer Review Micki Freeman of Hoffman Lexus Service is professional, knowledgeable and a pleasure to deal with. I only have positive comments about Lexus staff an Micki Freeman of Hoffman Lexus Service is professional, knowledgeable and a pleasure to deal with. I only have positive comments about Lexus staff and services. More

Purchase of 2015 Pre Certified RX 350 Al Ramos worked diligently to obtain the best interest loan rate for me. He explored all options, and the result was a loan and a beautiful new car. A Al Ramos worked diligently to obtain the best interest loan rate for me. He explored all options, and the result was a loan and a beautiful new car. Al also took the time to explain options that were available with regard to warranty and car sealing and although they were expensive, it made the most sense to select these options. Important to note, he was not pushy about this simply factual. Outstanding service from Al! More

Very easy and fun experience Anthony was very polite, helpful, and pleasant to work with. I did not feel pressured or uncomfortable in any way. He answered all my questions and wo Anthony was very polite, helpful, and pleasant to work with. I did not feel pressured or uncomfortable in any way. He answered all my questions and worked with me to get the right car for the right price, and I was able to drive home my new car the same day. I was happy with my financing. I felt slightly pressured by the finance manager to purchase warranties and other extras but I stood my ground and kept saying no, no, no, which was uncomfortable, but that's how dealerships make money so I do not hold it against them. Anthony even helped me move all my stuff from my old car to the new car, in the pouring rain. Very nice man and excellent sales person. A+ More

HAPPY BUYER ! I have to say I have been in search of an used vehicle for the last couple of months .. really trying to decide between a BWM, Mercedes, Audi or Lexus I have to say I have been in search of an used vehicle for the last couple of months .. really trying to decide between a BWM, Mercedes, Audi or Lexus. I wanted to buy the right car as well as knowing that I would be happy with the car for many years to come. Well, I found it! My Sales Consultant, Mark Pfahler, was great. I know he was tired of me as I had him pull and test drive so many cars at the dealership as well as their other dealerships all day. And, then I leave with telling him I want to think about it... I know he was like "what" but he did it with a smile! However, I did return and Mark ended up finding me a new 2014 Lexus ES 350 which I got an awesome deal on. Well, it didn't end there... I came to pick up the vehicle and met with the Business Manager, Peter Quagliaroli. I don't even know what to say. He was just awesome, kind, understanding, patient .. I could keep going. I say this because as most know this is the stressful point of knowing that you are going to have a car payment which for me I wanted to keep within a certain dollar range. Peter worked every option until I had a smile on my face. But, then, of course, while doing this we run into an issue where I could not register the vehicle due to outstanding car taxes. Well, Peter said we are going to make this happen. He was patient with me; called over to the town; we pulled it up; paid it and I was off. I am sure there are other dealerships as well as I have experienced great service before but I really wanted to take the time to give kudos to Hoffman Lexus and, most importantly, to Mark Pfahler and Peter Quagliaroli. P.S. Also shout out to Rebecca Halprin showing me all the functions on the vehicle. That was a great help because the vehicle manual that was handed to me was a novel. More

Above and Beyond I recently purchased a Certified Pre-Owned 2015 Lexus RX 350 and the experience was "above and beyond" what I expected of the process and the people. I recently purchased a Certified Pre-Owned 2015 Lexus RX 350 and the experience was "above and beyond" what I expected of the process and the people. Everyone was very professional and down to earth, especially my sales person Tom Ryan. A dent needed to be fixed, minor scratches on the door handles needed to be fixed, floor mats needed to be replaced, a scuff on the mirror needed to be fixed, and the there was a tiny crack in the windshield.. Everything was immediately fixed and now the car looks brand new. We are very happy with our new car and happy we went to Hoffman Lexus, it was a great experience. More