Hoffman Lexus

The service is dependable and reasonable I had options to delay services not so critical at this time and all covered warranty parts and service are met on time, looking over Edmunds report a I had options to delay services not so critical at this time and all covered warranty parts and service are met on time, looking over Edmunds report and J.D. powers articles, Lexus is the leader for the last five years for dependability and reliability, I can guage just about the money needed for repairs and time factors More

Great service tailoring the maintenance to my needs Monica provided exceptional customer service, listening to my specific needs, then tailoring the maintenance visit to be cost effective and thorough. Monica provided exceptional customer service, listening to my specific needs, then tailoring the maintenance visit to be cost effective and thorough. Finished on time, quality job, received a clean car back. Lexus even self-identified a potential emerging issue and repaired proactively under warranty at no charge. Very impressed with Hoffman Lexus service! More

Excellent Lindsay Fenton was a pleasure to deal with as were those who were covering for her. It was noce not to hear not my job. Everyone helped regardless o Lindsay Fenton was a pleasure to deal with as were those who were covering for her. It was noce not to hear not my job. Everyone helped regardless of who I was working with. More

excellent service from start to finish Lindsay met me at my car as soon as I arrived and was a pleasure to deal with. Waiting room is great and a breakfast sandwich was brought to me quicke Lindsay met me at my car as soon as I arrived and was a pleasure to deal with. Waiting room is great and a breakfast sandwich was brought to me quicker than if I was at McDonalds. More

Superb service all around Very pleased with my Lexus service,from making appointment to a warm welcome by Lindsay,on time service.Pleasant stay in waiting room area. Great jo Very pleased with my Lexus service,from making appointment to a warm welcome by Lindsay,on time service.Pleasant stay in waiting room area. Great job,keep it up. More

45k Service Appointment Walked over to the East Hartford facility and worked directly woth Bob DiNapoli to set up an appointment for the 45k service for the very next day. I Walked over to the East Hartford facility and worked directly woth Bob DiNapoli to set up an appointment for the 45k service for the very next day. I scheduled a 7am drop off with the potential to have to use the early bird at 6:30am. I got to the East Hartford facility early so parked in front and walked around back to use the early bird drop off. As I was filling out the paperwork Lindsay Fenton approached and took charge of my early bird drop off letting me head off to work immediately. Lindsay kept in touch using IM and the phone as needed to ensure I understood the options to consider and why. She also took the time to make sure I got back to the East Hartford facility via a pick-up as the weather has changed and walking was not such a good idea. Fenton came to my office and brought me to the East Hartford facility. Excellent service and excellent customer focus from all 3 parties I worked with. Thank you. More

Top service Sarah was excellent. She was able to give me options on the scheduled service for my car. I was able to choose an option that was affordable to me at Sarah was excellent. She was able to give me options on the scheduled service for my car. I was able to choose an option that was affordable to me at the time and differ a part of the service to do at a later time when the service cost would be easier for me. The service was scheduled for 3 hours and was done much sooner than expected. More

195 K service and replacement of rear brakes and rotors I can not say enough about the service from Hoffman Lexus. I had a scheduled appointment for service later this week, but realized last week, that my I can not say enough about the service from Hoffman Lexus. I had a scheduled appointment for service later this week, but realized last week, that my rear brakes were down to the metal. I called Bob DiNapoli, who was able to arrange for my car (RX 350) to be picked up the following day....this is not an easy feat , as they provide me with a loaner car, which, obviously is tougher to schedule. Tim was wonderful (with delivery and pick up) and was quite helpful in answering the many questions I had about the newer, larger version....as it is considerably bigger!!! I wouldn't go anywhere else but Hoffman.... More

Long wait time, no perks 1.5 hours for an oil change is excessive. No snacks in wait area. No lids for coffee available. Also, when I purchased the vehicle I was told they wou 1.5 hours for an oil change is excessive. No snacks in wait area. No lids for coffee available. Also, when I purchased the vehicle I was told they would supply breakfast or lunch at service department. Been there twice and no such service. More

Great customer service My appt was for an oil change and to my surprise I had a tire rotation which I didn't need and was never discussed My appt was for an oil change and to my surprise I had a tire rotation which I didn't need and was never discussed More