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Hoffman Lexus

East Hartford, CT

4.6
1,620 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,620 reviews

May 02, 2016

Excellent Experience! Excellent customer service! We loved the state of the art waiting area with wifi and comfy chairs not to mention, the complimentary breakfast sandwich More

by terry123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
May 03, 2016 -

Hoffman Lexus responded

Hi terry123, Thank you for letting us know about your recent excellent experience with our Lexus service department. We are pleased to read that you enjoyed our customer lounge with Wi-Fi, comfortable chairs and a delicious breakfast sandwich. Monica looks forward to seeing you at your next service appointment. Sincerely, Sara Scribner, Reputation Management, Specialist, Hoffman Auto Group. Driven by Trust.

April 29, 2016

superb Micky Freeman is pleasant and professional taking pride in helping me and I imagine others the same way. Also, Derek is as knowledgeable as they come More

by JMARGOLIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek - should be added to list, Micki Freeman
May 03, 2016 -

Hoffman Lexus responded

Hi JMARGOLIS, Thank you for choosing Hoffman Lexus service! Our Lexus team is dedicated to sharing their knowledge and dedication to ensure your vehicle is running most efficiently. We appreciate you sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 29, 2016

Excellent Customer Service Lindsay was very friendly and helpful! She provided details as to what repairs were needed and why. Shuttle was provided in a very timely and friendly More

by boggienb
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
May 03, 2016 -

Hoffman Lexus responded

Hi boggienb, We are pleased to read that your most recent visit was excellent with our advisor Lindsay. She is always happy to ensure you are well informed of your vehicles needs and you are back on the road quickly. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 29, 2016

Well Done This was my first visit to the Hoffman Le us service center and I had a very good experience. LIndsey was professional, helpful and pleasant. The wor More

by brownscottw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Fenton
May 03, 2016 -

Hoffman Lexus responded

Hi brownscottw, Thank you for trusting Hoffman Lexus and letting us know about your most recent experience. Our team is happy to ensure your work is completed in a timely and efficient manner. See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 28, 2016

Exceptional Sarah Gagnon was just that, exceptional! Pleasure to deal with and that's why I keep coming back when my cards need to be serviced. Thank you. More

by JLOPES888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Apr 28, 2016 -

Hoffman Lexus responded

Hi JLOPES888, Thank you for continuing to choose Hoffman Lexus service. Sarah is always happy to ensure your Lexus is running beautifully. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 28, 2016

Customer Freindly My service rep. Sarah Gagnon was very friendly, courteous and explained the service that was being offered in a clear and concise manner. Her personal More

by RG2331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Gagnon
Apr 29, 2016 -

Hoffman Lexus responded

Hello RG2331, Thank you for choosing Hoffman Lexus and sharing your feedback on Sarah. She is always happy to ensure you are well informed and comfortable of the work performed. Thank you for starting your day with us! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 28, 2016

Courteous, knowledgeable, helpful, job well done. I brought car in for first year oil change, tire rotation, safety check, car wash. Well done. Comfortable lounge to wait. Have been very comfortab More

by RALPH.TOLLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Apr 28, 2016 -

Hoffman Lexus responded

Hi RALPH.TOLLI, We are pleased to read that you enjoyed our customer lounge during your first oil change, tire rotation, safety check and car wash. Your satisfaction is our top priority and we are always happy to ensure your Lexus is running efficiently. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 27, 2016

Excellent Bought a vehicle for my wife. Walter and ryan took excellent care of us and gave us a great deal. This is our second purchase More

by DECAMAN15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mendez, Walter Pethick
Apr 28, 2016 -

Hoffman Lexus responded

Hello DECAMAN15, Thank you for choosing Hoffman Lexus to purchase a vehicle for your wife. We value your customer loyalty and are pleased to read that Walter and Ryan provided an excellent experience. We look forward to seeing you in your service department. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 27, 2016

Courteous prompt I was greeted immediately by Kevin (?) In the service area. Went right to work getting Lindsay involved. She was also extremely courteous and helpful. More

by PWMURPHY315
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Schoffield, Lindsay Fenton
Apr 28, 2016 -

Hoffman Lexus responded

Hi PWMURPHY315, Thank you for trusting Hoffman Lexus service! We are pleased to hear that Lindsay was able to get you back on the road quickly and efficiently. We look forward to your next scheduled visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 27, 2016

My wife took our Lexus in for a window repair. Upon arrival at the service dept. without having made an appointment,she was cared for immediately by the service attendant. After treated to breakfas More

by AMARYMATT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
Apr 28, 2016 -

Hoffman Lexus responded

Hello AMARYMATT, Thank you for trusting Hoffman Lexus to repair the window on your Lexus. We are so thrilled to learn that your wife enjoyed breakfast and the total cost was covered under your warranty plan. We appreciate you and look forward to seeing you and your wife again at your 5k mile oil change. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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