Hoffman Lexus

THANK YOU TOM RYAN AGAIN ON OUR 3rd purchase from you today. We are so happy and great full for your professionalism and guidance once again on ur 3rd vehicle purchase with you. My daughter is so happy o today. We are so happy and great full for your professionalism and guidance once again on ur 3rd vehicle purchase with you. My daughter is so happy on her new truck! 🖤 We wish you the very best at BALISR LEXUS IN WEST SPRINGFIELD DEALER! Keep up the great work you continue to give us, your customers! Thank you again and We will see you very soon again at BALISE LEXUS IN WEST SPRINGFIELD DEALER FOR OUR 4th purchase with your hard work, respectful and dedication you continue to give us your forever customer! Thanks Tom Ryan🖤🖤🖤🖤 More

⸻ I left the service center with a new scratch on my new car that definitely wasn’t there before. I understand they take photos prior to service, but they should also take them afterward—because it’s cl new car that definitely wasn’t there before. I understand they take photos prior to service, but they should also take them afterward—because it’s clear that someone working on the vehicle caused a small, fine scratch that didn’t exist when I brought it in. Also, the waiting area experience wasn’t great. There was a woman in the lounge talking on speakerphone very loudly for about 30 minutes straight. It was disruptive, and I feel like a manager should have stepped in and asked her to take the call outside to maintain a more comfortable environment for everyone. More

Cherif, Benjamin, Al, & Emerson were very caring and highly professional. Our experience with all of them was outstanding, and we would confidently give it a five-star rating! Thank very much! Car highly professional. Our experience with all of them was outstanding, and we would confidently give it a five-star rating! Thank very much! Carol and John Ghergurovich More

TOM RYAN! What a loss to this dealership. My daughter and I both bought our vehicles here at Hoffman Lexus with Tom Ryan in East Hartford. It’s awful that the What a loss to this dealership. My daughter and I both bought our vehicles here at Hoffman Lexus with Tom Ryan in East Hartford. It’s awful that the best car dealer is no longer at this location😡 but we are happy he is still in business at a better location and we are on our way to purchase our 3rd vehicle with the best dealer TOM RYAN!!!! More

The Service Department is ALWAYS top notch! Mike Fitzgerald & Efrem Antler are a great team! Mike Fitzgerald & Efrem Antler are a great team! More

Always professional, polite, service, and review of my priorities for my vehicle. The video provided prior to the work done on my car is much appreciated. priorities for my vehicle. The video provided prior to the work done on my car is much appreciated. More

The service was excellent as always. They are very professional and done correctly the first time. They are very professional and done correctly the first time. More

Everyone at this dealership is knowledgeable and professional . I’ve had only great experiences with everyone on the staff. professional . I’ve had only great experiences with everyone on the staff. More

I recently purchased my vehicle from Hoffman Lexus, and I am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and taken care of in a way that is rare to find in the car-buying world. What made it even more impressive was that I was able to purchase and pick up my vehicle the very same day. Despite the quick turnaround, everything was handled with care, patience, and professionalism. Cherif, the sales manager, deserves special recognition for the incredible role he played in making this experience so smooth. He is absolutely phenomenal—professional, kind, attentive, and genuinely committed to ensuring customer satisfaction. Throughout the process, he checked in with me personally, made sure every detail was being handled promptly, and reassured me that my happiness mattered just as much as the sale itself. His leadership and customer-focused approach set the tone for the entire dealership. Alex, my sales representative, was equally impressive. From the start, he made me feel at ease and confident. He took the extra time to walk me through every feature, answer all of my questions thoroughly, and explain things in a clear and friendly way. What I really appreciated was his patience—never once did he rush me or make me feel pressured. Instead, he treated me like a priority, ensuring I felt supported throughout the entire process. His customer service was truly top-tier, and he made what can be a stressful experience feel smooth and enjoyable. Despite the quick, same-day timeline, the sale itself felt effortless. There were no problems, no delays, and absolutely no stress. Everything—from reviewing options, to paperwork, to preparing the vehicle—was handled efficiently and professionally. It was clear that the entire team at Hoffman Lexus values both quality and customer satisfaction. And then came the moment that truly took my breath away: when it was time for pickup, my new vehicle was waiting for me, beautifully detailed and wrapped with a big red bow on top! 🎀 That thoughtful gesture made the experience feel incredibly special—almost like receiving a gift rather than simply making a purchase. It showed just how much the team cared about making this a memorable milestone for me. If you're considering purchasing a Lexus, I highly recommend Hoffman Lexus. Be sure to ask for Cherif and Alex, because their dedication, professionalism, and genuine care for their customers truly sets them apart from any dealership I’ve ever visited. I left with a beautiful new vehicle and a truly exceptional buying experience that I’ll remember for a long time. This is what five-star service looks like, from start to finish. More

Monica was extremely helpful and knowledgeable. This was my first experience with Lexus and the service was excellent This was my first experience with Lexus and the service was excellent More