Hiley Hyundai of Fort Worth

The shopping experience at this dealership was amazing. Samantha (Mazda) and Brady (Hyundai Finance) were AMAZING. Really stuck their neck out to help! Happy Customer for sure! Samantha went through the ex Samantha (Mazda) and Brady (Hyundai Finance) were AMAZING. Really stuck their neck out to help! Happy Customer for sure! Samantha went through the extent of finding the right vehicle for myself and family. Just when I thought it couldn’t get better, Brady came in ending the day with some great, great numbers. I truly appreciate Samantha and the finance team. More

This is the third time in less than three years that my Sonata Hybrid has been in for the same problem(less than 10,000 miles), and the last two times it has been in the shop for more than a week each time Sonata Hybrid has been in for the same problem(less than 10,000 miles), and the last two times it has been in the shop for more than a week each time with no communication at all. They will not answer the phone or messages.each occurrence I have had to spend time chasing down managers just to get someone to contact me. I am currently waiting on the general manager to contact me. This is the very last time I am fooled by their smooth talk. More

Thank you Samantha for all your help toward a pleasurable buying experience of our Hyundai Tucson. We’re very pleased with the vehicle and thankful we chose to contact Hiley Hyundai. Larry & Donna buying experience of our Hyundai Tucson. We’re very pleased with the vehicle and thankful we chose to contact Hiley Hyundai. Larry & Donna More

Traded my 2016 Miata in at Hiley Hyundai in Ft Worth. I dealt with Tim Chapman and Chad Hickey (Sales Manager). As usual, it was a great experience! We bought a 2021 Sonata right off the showroom Floor.. ( dealt with Tim Chapman and Chad Hickey (Sales Manager). As usual, it was a great experience! We bought a 2021 Sonata right off the showroom Floor.. ( a first for us) Chad,Tim and Matt in finance made us feel like family and the experience was smooth and painless. This is the first brand new car my wife has ever had! Y’all have a great team and a customer for life. More

Ask for Jesse Arredondo, best salesman by far. Went above and beyond! My daughter picked her new car up last night. Thank you Jesse and Chad!! and beyond! My daughter picked her new car up last night. Thank you Jesse and Chad!! More

Seamless Experience After just a few emails to Tim Chapman and Chad Hickey we had a final price for the new vehicle and trade in amount set even before going to the deale After just a few emails to Tim Chapman and Chad Hickey we had a final price for the new vehicle and trade in amount set even before going to the dealership. Set up an appointment with Tim and was in and out in just a couple of hours.. The numbers we agreed on thru emails were the numbers used to finalize the deal. Finance did a great job getting me a great rate and out of the office in no time also. Worth giving this dealership some consideration. More

Chad Hickey and Tim Chapman made my experience an absolute Breeze and F&I was fabulous. Wonderful used Miata was perfect and my 7th one! 5 stars! absolute Breeze and F&I was fabulous. Wonderful used Miata was perfect and my 7th one! 5 stars! More

Best deals and service around See Chad for the best deals in the Metroplex. He will work with you to get just the right vehicle. He will also work on getting you just the right fin See Chad for the best deals in the Metroplex. He will work with you to get just the right vehicle. He will also work on getting you just the right financing. He seems to always make it possible to get the best deals when no one else can. More

Amazing Customer Service!! I went by the dealership to test drive a car to get a Visa Gift card. A couple days went by and the card did not arrive so I contacted the dealership I went by the dealership to test drive a car to get a Visa Gift card. A couple days went by and the card did not arrive so I contacted the dealership to inquire about it. They were courteous and professional and to my surprise the matter was resolved almost immediately and the communication was excellent. As it turns out I was in an accident that evening and will be needing a car and Claudia at Hiley Hyundai will be first on my list. More

Scam & Not straightforward If I could give a half a star I would. However... I made an appointment to go in to get a Certified Pre-Owned Tucson. I did my application over the If I could give a half a star I would. However... I made an appointment to go in to get a Certified Pre-Owned Tucson. I did my application over the internet. When I got there, I sat down with the sales guy, who was not the person that I was told to ask for. Strike 1. I told him I wanted to look at the Tuscon they had on their website, it has low mileage and was exactly what I wanted. He starts telling me about other Tucsons. I was like, I will look at them, but I am really interested in "this " one. He gets on his computer, and brings around a completely different one... we test drove it. It was nice. However, he never stated that the one I had initially inquired about, was sold, blew up... or anything. We get back to his cubicle and he says he cannot find my credit application. I tell him I received an email stating you did. So, he asked me to fill out a paper one. So I did. Then 10 minutes later he magically was able to find it. smh. So... he then comes back and tries to sell me a brand new 2020 Elantra. Which I test drove... because why not...right? Its a nice little car...the one I test drove was all tricked out, it would be perfect for my daughter. They showed me the breakdown of what my monthly payment would be etc... and I told them that was too much...and was about to get up and say bye felicia...one of the finance guys comes and tells me that I didn't make enough money for them to finance my purchase. Nevermind the fact that they never showed me the car I asked about, and then they tried to sell me a completely different car. I have a feeling they have this car on the website so as to get people to come in... "Certified Pre-Owned, under 20K" It was NOT on their lot, anywhere. My bf walked the entire lot while I was dealing with the sales person. Which explains why I was never showed it. That is very un-ethical. So... we left...obviously. Drove to Weatherford. And guess what? Walked out in less than 2 hours with the car I wanted and paying $350 less per month than Hiley "offered". No issues... no problem...Dealt with one sales guy and then the sales manger...thats it..they worked with me on the price, gave me $1500 more on my Trade in than Hiley offered me. So... we left...obviously. Drove to Weatherford. And guess what? Walked out in less than 2 hours with the car I wanted and paying $350 less per month than Hiley "offered". No issues... no problem.. worked with me on the price, gave me $1500 more on my Trade in than Hiley offered me. So.. I will be making the drive to Weathorford from here on out. After reading other reviews... I wish I had gone to Weatherford first. If you are thinking of going to Hiley... think twice. The sales guy, kept trying to get me to get a 2020 by telling me the cost of maintaining a car that doesn't have a warranty... as if I don't already know that. "Don't you want a warranty?" Don't you want brand new car"?? Not the kind of dealer I want to do business with. Glad I met Jerry in Weatherford. Side note... Hiley will run your credit thru every available option....so be sure you want to buy a car there...because if you decided to go somewhere else... it shows up and it actually can be negative. So... negotiate the deal BEFORE you sign ANYTHING. You don't have to have them run your information before negotiating. Better yet... just don't go... drive on out to Weatherford!! More