Lori Kirwin

I recently bought a brand new 2026 hybrid Santa Fe Hyundai SEL and I had a great experience with Hiley (west fort worth location). Customer service was (is) impeccable, I got a fabulous deal on my car Hyundai SEL and I had a great experience with Hiley (west fort worth location). Customer service was (is) impeccable, I got a fabulous deal on my car, Sven and Chris W have gone above and beyond to make my car buying experience well worth my time, and I’m a very happy customer. Chris was extremely knowledgeable about my car and spent a lot of time going through all the bells and whistles with me, making sure I’m really optimizing the features on my car. More

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If you’re debating whether it’s worth driving a little farther for a better dealership, let me save you the trouble. It absolutely is. I drove two hours past my local Hyundai dealership because I wasn’ farther for a better dealership, let me save you the trouble. It absolutely is. I drove two hours past my local Hyundai dealership because I wasn’t getting answers or communication there, and it turned out to be one of the best decisions I could have made. From my very first phone call, Kadin was responsive, knowledgeable, and actually answered my questions instead of giving me the runaround. Every time I reached out, he communicated quickly and made the process easy. When it came time to make the numbers work, Lori stepped in and made it happen. There was no pressure, no games, and no hours of back-and-forth. She worked hard to get us where we wanted to be, and you could tell she genuinely cared about earning our business. Then we met Preston in finance, and honestly, finance is usually the part everyone dreads. Not this time. He explained everything clearly, answered every question, and made sure we understood exactly what we were signing without making us feel rushed. The whole dealership has a small, family-friendly atmosphere that makes you feel like people actually enjoy what they do. Everyone treated us with respect, communicated well, and made buying our Santa Fe XRT an enjoyable experience. In a world where customer service seems to be disappearing, Hiley Hyundai reminded me that there are still dealerships that believe in taking care of people. If you’re shopping for a vehicle, do yourself a favor and call Kadin, Lori, and Preston. They’re motivated, passionate, and they’ll work hard to earn your business. It was absolutely worth the two-hour drive, and I’d do it again without hesitation. More

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Hiley had the only Elantra N in Intense Blue with a DTC within a 750 mile radius of our home in SW NM. My wife and I have purchased three other vehicles from DFW Metro Hiley dealers in the last 15 years. O within a 750 mile radius of our home in SW NM. My wife and I have purchased three other vehicles from DFW Metro Hiley dealers in the last 15 years. Once again the salesman (Victor) was top notch and the support team very helpful. Hiley dealerships are very professional with no B.S. More

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This is the forth vehicle we have purchased from a Hiley dealer in the metro area. That speaks volumes because they are almost 400 miles from our residence. They had vehicles and deals we couldn’t find loc dealer in the metro area. That speaks volumes because they are almost 400 miles from our residence. They had vehicles and deals we couldn’t find locally. The sales people are helpful and the process uneventful. Great people and a fine dealership. More

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I just purchased a new vehicle yesterday. Samantha was my sales person. She was fantastic. If you are in search of a vehicle whether it is new or used hit up Sam she goes above and beyond for Samantha was my sales person. She was fantastic. If you are in search of a vehicle whether it is new or used hit up Sam she goes above and beyond for her clients. More

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The customer service has been excellent. They made the finance process simple and easy. Shanon was very helpful. They made the finance process simple and easy. Shanon was very helpful. More

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Omy , first of all , I would like thank Trey and Lori to work on my approval where most of the dealers were requested me to have a cosigner . I have a car without cosigner because of this beautiful sou to work on my approval where most of the dealers were requested me to have a cosigner . I have a car without cosigner because of this beautiful soul. I almost giving up .But Trey came on his way to help me ( 2nd chance after a bk dismissal) Thank you Trey . Everyone deserve a 2nd chance . . Thank you again Trey . Cheers More

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Nice sales rep that helped me to negotiate my new vehicle to fit my needs! Very polite and transparent! Thanks for the help! to fit my needs! Very polite and transparent! Thanks for the help! More

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BEST OF THE BEST- the whole team made our process very smooth- Chris Walker and Lori were fenomenal, they explained every little detail of our purchase from beginning to end. We highly recommended this pl smooth- Chris Walker and Lori were fenomenal, they explained every little detail of our purchase from beginning to end. We highly recommended this place. More

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The dealership was nice calm and easy just how buying a car should be smooth environment and friendly people car should be smooth environment and friendly people More

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