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Hiley Acura

Fort Worth, TX

3.7
896 Reviews

3125 NE Loop 820

Fort Worth, TX

76137

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896 Reviews of Hiley Acura

April 29, 2011

Im Rohan Amadoru from Addison,TX.I was searching for a new MDX vehicle on the internet and came across few dealerships in my area. I contacted Paul in Mac Churchill Acura in fort worth about a new MDX. he More

by rohama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Garret,Jason Albrarran,Jeff Higy, Dare,
April 29, 2011

After 22 years of being a Grubb's Nissan customer, Paul Garrett won me over to the Mac Churchill Acura Dealership. From an internet inquiry, Paul responded immediately and invited me into drive an RDX. W More

by shirleymroth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Garrett
April 28, 2011

Paul was very accomodating to my needs while searching for a new vehicle. The purchase process and negotiations were very straight forward and easy to understand. Once I had purchased my new MDX, Paul t More

by winterja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Garrett
April 27, 2011

This was our second time buying from Mac Churchill and the second time we bought with Henry as our sales person. It definitely won't be the last. We love driving our Acura! We love the class that Mac Chur More

by kpidcock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry
April 26, 2011

I was shopping for a new vehicle and had been cross shopping mid-sized sedeans to replace my Infiniti G35, which was passed down to another family member. I shopped many local dealerships in the D More

by adamhoang
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Nguyen
April 25, 2011

In February 2011, Cisco in sales and Dare in Finance helped me get into their last 2010 TL. I wasn’t crazy about the location of the dealership due to Friday rush hour traffic on 820 but my car buying e More

by lilrickybooboo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cisco and Dare
April 24, 2011

The BEST experience ever! Coming from a background in the automotive industry I have visited, observed, and purchased from many other dealerships in the DFW area,NEVER again.. I will gladly go to Mac Churchi More

by veritas118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hamud, Michael Brooks, Kimmie Hamilton, Casey Pollard, Cheryl Warren
April 24, 2011

I will be honest, this was the first dealership that I have ever dealt with in my life. I have heard horror stories from other people about dealerships and purchasing cars in general, needless to say I w More

by Rogue23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hamud, Kimmi Hamilton
April 23, 2011

Last year, I purchased a certified pre-owned 2006 Acura TSX from David McDavid Acura in Plano. I received a Carfax report which showed that it had not been in any accidents. After receiving a mailer cl More

by aejohnson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Onay, Mac Churchill
March 24, 2011

I would not waste your time with this dealership. They send me a flyer in the mail that alluded that I would get 120% of Blackbook for my existing vehicle and I could purchase a new Acura Tsx for 80% of t More

by TSX_Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 27, 2011 -

Hiley Acura responded

As with any promotion there are conditions. This person failed to add that the promotion clearly said "UP TO 120%." Any reasonable person understands that vehicle values are subject to the condition and mileage of the vehicle, as was clearly stated in the offer. We deeply regret that this person was not satisfied with the value of his/her vehicle, but we have no control over how a person cares for and maintains their vehicle which is why all vehicles are subject to a hands-on inspection. It's common knowledge that a vehicle, like everything else, is only worth what someone will pay for it...a damaged or previously damaged vehicle with high miles is not worth as much as a nice, clean, well-maintained, low mileage vehicle. Unfortunately some people only hear what they want to hear and see what they want to see irrespective of the disclaimer that the value "UP TO 120%" was subject to the vehicle's condition and mileage. As an eight-time winner of the pretigious Precision Team Dealership of Distinction Award from Acura and the top-selling New and Certified Preowned Acura dealer in eleven states this year, we take every review seriously. While our positive comments far outweigh the few individuals who take out their frustration with the car buying process on dealers, we are just as frustrated with the ability of individuals to say whatever they want without providing full details of the situation. We do however, appreciate the opportunity to respond.