Hiley Acura

One of the worst experiences I've had at a dealership ever. And that's saying a lot. My wife and I went in to look at an 07 BMW 328i after exchanging conversations with a new salesman named Jonathon. We ever. And that's saying a lot. My wife and I went in to look at an 07 BMW 328i after exchanging conversations with a new salesman named Jonathon. We get there and are asked 3 times to go inside before we even get the chance to see the car we'd come to look at! No thanks - we want to see the car. Jonathon comes out, we ask to test drive it, and we get in to drive it. We're almost out of the parking lot when I see the gas light is on, and I mention it to my wife. So we then have to turn around and drive to the back of the dealership so they can put gas in the car. Fine, not a big deal. We drive it, we like it, we're ready to talk. I'm very honest and upfront when I ask them the least they would accept for the car. We don't want to haggle, go back and forth 5 times, over and over. It was already late, and we had our 10-month old son with us. They come back and say the price is non-negotiable from the price we saw online. Okay, fair enough, that's too high, we decide to leave. We get out of the door, and Jonathon and his training salesman come running out to stop us and ask what we would offer for the car. I'm upfront and tell him a price we felt comfortable with. He balked and said it was too low, we need to meet in the middle, etc., etc. I insist that they've already lied to me by saying they wouldn't take less than the internet price, yet he's haggling right then! I finally come up in our offer, but then there's an issue with our trade-in car - and Jonathon says the difference could be made up by them offering more for our trade-in than it's really worth in order to satisfy the banks (???) and make it look better for them. I told him I didn't care how they got to the price as long as they eventually got there. He assured me that he could get to the price I'd told him if we just come back in and let him work a bit. So I convince my wife, we go back in and sit back down. He disappears for a few minutes, then returns with a price $2,500 higher than what we'd agreed to and a trade-in offer of $500!! For an 01 Volvo S40 that is in GREAT condition, worth $3000 KBB trade-in. I immediately get chapped with this because now they're lying to us, wasting our time, playing games, and keeping my son up late. I tell them this is way too high, and there's NO WAY our car is only worth $500 as a trade. He then asks me to sign my name on a paper saying we would buy if he could get it down to the price we originally agreed to!! If he could do that, why hadn't he already?!?! I was honest and upfront the entire time, and they were anything but. He then starts arguing with me, telling me that I'm expecting too much, dealerships don't work the way I want them to, blah, blah, blah. I KNOW how they work, thanks! In fact, we'd purchased a car a week before by doing exactly the same thing we did here!! The difference was the salesman then was honest and didn't overpromise anything and didn't waste my time trying to play this whole haggle game. I refuse to play that. And if you want my business and want to sell me a car, you'll be honest with me. When I ask the lowest you'll go, don't tell me one thing and then come back 2 more times with lower amounts! That means you're lying to me. And if you're lying to me, you don't respect me. Eventually I thanked them for their time, told them I was tired of being lied to and jerked around, and left with my wife and son. We'll never go back there, and we will go out of our way to warn others about going there. Absolutely horrible experience. More

I would classify myself as an informed buyer-I did literally days of research before buying this car. It is a car that my wife told me about months ago and we really didn't seriously consider buying n literally days of research before buying this car. It is a car that my wife told me about months ago and we really didn't seriously consider buying now or need because her car was only two years old and in perfect condition. I had spoken to a number of dealers, and two of them were dealing in good faith, while two were actually insulting in their offers. It is possible for a buyer who desires to to inform himself about all aspects of the car price and the value of his trade. To make a long story short, Carlo gave me the best price I got after days of dealing with others in less than five minutes with no haggling. He didn't have my car in stock, but he got it for us the next day. Our total time at this dealership was two hours start to finish. Everything was exactly as promised, the car was in perfect condition, and all functions of it were explained to us. The experience could not have been any better. The owner also came out and personally greeted us. I cannot recommend this dealer highly enough.u More

The thought of buying my first car was exciting until I ended up getting taken advantage of by their salesman. The salesman guaranteed the car himself and for Mac and said the car had been inspected and th ended up getting taken advantage of by their salesman. The salesman guaranteed the car himself and for Mac and said the car had been inspected and there were no problems, I made it clear that me and my baby would be in this car all the time so it needed to be safe. He knew I didn't know much about fixing or even buying cars and so I end up getting stuck with an 02 MDX that has wharped rotors, the rear a/c won't blow and things seem to fall off randomly (a/c vents, rear view mirror, etc...) Onay was so persistent in selling this car to me that he had my husband cosign without being there OR signing papers. I didn't even have insurance for the vehicle! Now the bank calls me and tells me I neeed full coverage not liability and once again I'm a first time buyer, he knew that and didn't tell me...Now my loan is not finalized and I had a trade in w/ down payment. I DIDN'T EVEN GET MY CONTRACT PAPERS! So I called the director of sales and he tells me that I can give the car back but now my credit will be ruined and I can't get another car? I guess they just like to treat people like dirt! More

We spent all day one saturday looking for a car. After We spent all day one saturday looking for a car. After hours and hours of looking and test driving for the one that we wanted, we finally found the o We spent all day one saturday looking for a car. After hours and hours of looking and test driving for the one that we wanted, we finally found the one that my wife and I both liked. After haggling a little bit over the price, both the dealer and my wife and I all came to an agreement on the car that we wanted. We agreed on terms and filled out the paperwork. We drove the car home that night. The following friday (six days later), I received a phone call from our salesman and he said that we needed to come in and fill out the loan paperwork once again because there had been a change and everyone needed new paperwork. As we started the 40 mile trip to do this, our salesman called several times letting us know a little more. About two miles from the dealership, we were finally told that we needed to pick another car. Upon arriving at the dealer, we were told that the finance company had faxed back their offer and that they were not willing to provide financing for the car we wanted because it had "too many miles". A later conversation with our finance company shed light on the fact that finance companies don't care how many miles are on the vehicles. While at the dealer, we were shown the offer from the finance company and nowhere on the paperwork was anything or any communication about the fact that there were too many miles on this car. I told them that I didn't believe what they were telling me and that we would bring the car back to them the next day and get our down payment back. At that point, a dealership employee went and pulled another car behind our car to prevent us from leaving. Upon futher pressing, one of the used car "managers" slipped and said that the mileage really didn't matter and that they would not drop the price on the car that we wanted because that's not the way that they did business. At that point, things were getting very heated and Hans and Franz, the used car managers, were letting their true intentions be known. My wife seeked out and found Chris who identified himself as the Sales Manager. I was disappointed when he continued to spout the company line about the car having too many miles but he seemed to genuinely want to help us get into another vehicle. It was either that or he just wanted to get us out of the dealership. We test drove several other vehicles and finally picked out a trade in that they had just got in. We signed the paperwork and agreed to bring the car back the next week to have some problems on it fixed. The service dept was great and they fixed everything that was wrong with the car. It is a good car and we got a good deal on it but it was not the car that we originally wanted. I can honestly say that the next time we buy a vehicle, be it new or used, it will not be from a Mac Chrurchill dealer. The sales experience that we had was horrible and we were treated less that human upon our return trip to sign the additional paperwork. I don't appreciate being lied to and will use this experience to tell other people to steer clear of this dealer. More

I'm a long time Acura owner and have made my previous purchases at other dealers in the area. I moved near Mac Churchill and started using their Service Department. The level of serivce I received there purchases at other dealers in the area. I moved near Mac Churchill and started using their Service Department. The level of serivce I received there made me go back for my next purchase. Everyone is very friendly and helpful and they know their product. Cisco, our sales guy, is awesome. He arranged everything and took great care of us while we completed the sale. The most dreaded thing about car buying is usually the negotiation process as well as the countless hours spent in the finance office at the end. Dare, my finance manager at MC, does it differently at MC-our total time in the finance department was about 20 minutes- some of that even waiting on me to handle a business phone call! :) Cisco, Dare and everyone at Mac is awesome and very helpful-going above and beyond to ensure their customer is completely satisfied! My husband and I have already sent a friend of ours to Cisco, who helped him find the perfect ZDX for him! More

I have had MDXs since they came out and it is a superior car. My husband was in a car wreck and totaled the car(MDX) and he only came away wilth a bruise. I have gotten all my MDX's from MacChurchill and t car. My husband was in a car wreck and totaled the car(MDX) and he only came away wilth a bruise. I have gotten all my MDX's from MacChurchill and they have been an excellent dealership to work with from the salesmen to the service department. More

So I got lured in like everyone else with the "up to 120%" voucher. The thing is that black book is Auction pricing. It can be a vehicle with 5000 miles or 45000 miles and you will get the same average 120%" voucher. The thing is that black book is Auction pricing. It can be a vehicle with 5000 miles or 45000 miles and you will get the same average auction price for your vehicle. I talked to the salesman and told him I only wanted to see where I was with my car and get my monthly payments lowered. I also told him if I traded my car in I would not be trading it in how it sits and that I would be taking off my aftermarket parts and replacing them with the OEM parts. He told me that was fine. After about an hour of negotiating on the car that I wanted we reached an agreeable price for a Black/Black TL with some nice upgraded wheels and the OE front, side and rear spoilers. In negotiating there was a lot of pressure to get me into the vehicle, which affected my decision. When everything was said and done, they told me they could not put me in the vehicle we negotiated on as is and they put me in a different vehicle. I went back a few days later and talked to the sales GM and he told me that we were not negotiating on this TL, but a Technology TL. He went to get the paper work and could not find the original paper work with the negotiations. I had to sign paperwork 2 times because they had the wrong VIN on the original paper work. I am very disappointed in the service I have received with my purchase. I have contacted Acura and I'm not surprised, they put a wrong phone number in for my survey. Even though I filled out a form putting my correct address, name and phone number. I will not be going back to this dealership for any reason. More

I was In the market for a used but in great condition suv. Brook new what I was looking for and he had it available and ready to go. He worked real hard to met my needs and managed for me to get a great suv. Brook new what I was looking for and he had it available and ready to go. He worked real hard to met my needs and managed for me to get a great deal. I end up buying it and I'm so happy I did and I would recommend this place and Mr. Brook to any of my friends who are in the market to buy a new or used car. More

I kept seeing the Acura TL on the tv commercial and I kept telling myself I wanted one. I went to the dealership just to look but Cisco, the good salesman he is, talk me into buying a 2010 Acura TL. I lo kept telling myself I wanted one. I went to the dealership just to look but Cisco, the good salesman he is, talk me into buying a 2010 Acura TL. I love it. Dare in finance was great also. He made my buying experience very smooth. More

My experience with Mac Churchil on 5/14/11 was a great one. Everyone was courteous, responsive and professional. I couldn't ask for better time spent at a dealership. I want to explicitly give props to th one. Everyone was courteous, responsive and professional. I couldn't ask for better time spent at a dealership. I want to explicitly give props to the sales rep Cisco. He went above and beyond with his customer service. He is a credit to this profession. It is the little things in this business that make the difference and he came through on all levels. More