Hiley Acura
Fort Worth, TX
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896 Reviews of Hiley Acura
I am 67 years old, and have bought several cars in my life. The two guys named above could not have treated us any better. Carlo was the most helpfull of the two. If all sales people were like him it wou life. The two guys named above could not have treated us any better. Carlo was the most helpfull of the two. If all sales people were like him it would be the very best place to buy a car. The service people did a great job of cleaning the car up. When I get ready to buy another car, your place is where I will be going, and I will be letting all my friends know also. Please let Carlo know how good he did. Thanks again. More
Great Sales Process. Excellent Service Experience! Best Great Sales Process. Excellent Service Experience! Best Waiting Area in town. I would surely recommend this dealership to friends and family. Hope Great Sales Process. Excellent Service Experience! Best Waiting Area in town. I would surely recommend this dealership to friends and family. Hopefully, the construction at the entrance will be finished soon. More
I had a groupon for an oil change, tire rotation and multi-point inspection. Even though I was late for my appointment due to traffic, and I had a coupon, I was treated with great respect and friendline multi-point inspection. Even though I was late for my appointment due to traffic, and I had a coupon, I was treated with great respect and friendliness by Kale. More
I brought the car in for regular oil change and had a couple warranty issues that I wanted handling. The servicing of my car was great. All my warranty issues were handled without question. The onl couple warranty issues that I wanted handling. The servicing of my car was great. All my warranty issues were handled without question. The only issue I had was that I couldn't hear my phone through the Blue Tooth connection. It connected OK and I could receive the ring tone as well as call out. The problem was that when I received or made a call, the other party could hear me great, but I couldn't hear them. The answer was "turn up the radio volume". Well dumb me, I didn't know that, but it took the service reps,(at least two, including the service manager)and the techniciam several hours--requiring a loan car to meet an appointment--to come to that conclusion. Their response was that it was a problem with my phone. When I showed them that my phone worked fine in the other TL advanced they loaned me, they looked deeper. The car was new to me and I didn't know that the radio volume controlled the phone volume also--but, I would expect that the service staff should know that!! Other than that small frustration, I am very happy with the dealership and the service. I should be, this is the fifth car I have bought from Mac Churchill. More
Test drove Acura MDX 2012 few months ago at Mac churchill. I was told by chanon that he will beat any other Acura dealership price by $500. Got a quote from another Acura dealership on 2012 MDX. I churchill. I was told by chanon that he will beat any other Acura dealership price by $500. Got a quote from another Acura dealership on 2012 MDX. I emailed chanon and asked if I got a quote from another dealership in the area, will he beat the price. He replied that he will. Then went to Mac Churchill the same day, I told them upfront the quote from another dealership and also what chanon promised. Chanon told me in my face that he lied over the email to me so that I can come and visit his dealership. Mac Churchill just did'nt loose me as a customer but they also lost several others as a lot of my friends were about to go over there. More
Mac Churchill provided me with the worst car-buying experience I've had to date. They delivered a Certified 2011 Acura MDX to me with a broken A/C. They fixed it under warranty, which was fine, but t experience I've had to date. They delivered a Certified 2011 Acura MDX to me with a broken A/C. They fixed it under warranty, which was fine, but they took 3 days to do it (simple suction hose). I live out of state and as soon as I got on the highway to drive it home to my wife, I noticed a vibration coming from the front tires. I immediately took it to another local Acura dealer and they asked me for my "inspection checklist", which I never received - didn't know there was one. When I asked why, the Service Manager told me my tires did not meet the tread depth necessary for Acura Certification and in fact, the tires were dangerously worn down. The MDX had approximately 10,000 miles. Mac Churchill would not step up and reimburse me for the $587 I spent on new front tires, so I had to go directly to Acura Client Service. Thank God for Acura Client Service, because they got me a copy of my certification checklist and Acura's going to reimburse me directly, not Mac Churchill. To all of those that live in the DFW area, please avoid Mac Churchill Acura. I've had a terrific history with Acura (since 2005) and I can tell you that Mac Churchill is not worthy to represent the Acura name. More
I normally pay cash for all my purchases. I was required to finance to the get the internet price, which caught me off guard. While the ommission of the information was not intentional, the process prolong to finance to the get the internet price, which caught me off guard. While the ommission of the information was not intentional, the process prolonged the buying experience for someone that just wants to buy and get. Time is valuable. I will say that your personnel from the sales to the business manager were exceptionally professional. I especially appreciated Raffie James assisting me when I just popped in to get a few questions refreshed with "too many icons" on dash and navigation. I have, and will, continue to recommend MacChurchill and Paul Garrett. I'd recommend Raffie James too. You have a professional, pleasant atomosphere. Oh, the only thing I don't like about your review process is that I have to take the time to register and have another darn password. More
Kale is a great Service Adviser. He was very courteous and professional in my dealing with him in the service department. My car was repaired promptly and at a reasonable price. I really appreciate that m and professional in my dealing with him in the service department. My car was repaired promptly and at a reasonable price. I really appreciate that my car gets washed whenever it is serviced. More
I was met by Darren Mitchell on the way in to the dealership. He was very friendly, but not pushy. Darren found out what I was looking for and brought me out to look at few vehicles that matched my dealership. He was very friendly, but not pushy. Darren found out what I was looking for and brought me out to look at few vehicles that matched my specific criteria. After I looked at a couple of vehicles, Brittany Luna came in and volunteered to help out. They both worked together really well together, trying different options, to get me into a vehicle that I was really pleased with, and helped get the payment options worked into something that we can handle. They both did a great job! More
if you buy a car from from this dealer and you are lucky to get a vehicle protection program good for you! because if you don"t!chances are you WILL GET LEFT with the bill if something is wrong even if you to get a vehicle protection program good for you! because if you don"t!chances are you WILL GET LEFT with the bill if something is wrong even if you had it only a week I DID!!! PLEASE DON"T BE FOOL BY THE SUITS AND GOOD COFFEE THEY ARE LIKE ANY OTHER CAR LOT GET THE DEAL NO MATTER WHAT !!!! THIS DEALERSHIP HAD ME FOOLED SHAME ON ME!!!!!!!! More