Hiley Acura

On Thursday, April 26, 2012, took vehicle in for Auto Butler Warranty and Full Detail Service. On Friday, April 27, 2012, returned to pick up vehicle and paid $99.00 + tax for the Full Detail Service. Butler Warranty and Full Detail Service. On Friday, April 27, 2012, returned to pick up vehicle and paid $99.00 + tax for the Full Detail Service. I opened car door and noticed immediately vehicle HAD NOT BEEN detailed and questioned whether Auto Butler Warranty Service had been performed. On May 7, 2012, I returned vehicle to have services previously paid for on April 26, 2012, but not performed to be performed. On the afternoon of May 7, 2012, I received telephone call from Service Advisor stating that vehicle was ready and "was beautiful inside and out". On May 8, 2012, I returned to pick up my vehicle and ONCE AGAIN my vehicle had not been detailed. The Service Advisor had lied the evening before when stating that the vehicle "was beautiful inside and out." More disturbing was the fraud that was attempted. Rather than stating the truth that for the SECOND TIME my vehicle had'nt been serviced the Advisor stated that a more complete detail would be performed next time when the Technician had more time. I was supposed to be ignorant to the fact that a $99.00 detail service which was paid in full hadn't been performed on my vehicle. Stains that were in both front and back cup holders were still in the same condition as I had left the vehicle originally on April 26, 2012. Arrangements were made to have the twice unperformed detail service performed at no cost. Before I could exit the dealership, my car was driven off with the trunk lid up as I was trying to retrieve an umbrella from the trunk, my purse which had been placed on the edge of the trunk was slammed to the hard concrete and a full cup of hot tea was spilled on the floor of the trunk. I am so thankful that the technician drove forward and not in reverse as I would have been run over as I was standing directly in the back of my vehicle. I was left shaken. A broken makeup compact and missing umbrella later I have no confidence in this Dealership. If they are incapable of performing a simple detail in two attempts, can they be trusted to perform a simple oil change or a major repair. That is something they could lie about and I, not being a mechanic, would be none the wiser. Based on my experience, I felt I was treated as if my time and money were of no importance and value. I have to say that I received outstanding customer service and maintenance on my first 2007 Acura TL purchased at Vandergriff Acura. More

I called this dealership on a Saturday morning to see a specific car they showed in their preowned inventory; gave them the vin number, stock number, all other relevant information and was told that they w specific car they showed in their preowned inventory; gave them the vin number, stock number, all other relevant information and was told that they would have the car waiting for me to view. I advised that I lived in Plano, and this would be about an hour drive for me. They assured me (more than once) that the particular car I was looking at was in the lot and ready to go. About an hour later, I arrived ready to see the car. Was it there? NO! Not only was the car not in their possession, they tried to upsell me on different cars because they wanted me to finance with them (the original car I was interested in was going to be a cash payment)...POOR POOR POOR SERVICE...I will tell as many people as I can about this experience. I do not appreciate being treated in this way - PS: GAS IS NOT CHEAP!!! Thanks for the complete waste of time and money. More

Terrible experience! Sleazy used car salesmen!!! Would not show us the cars we asked to see as advertised on the website. The cars were in bad shape, dented, wrecked, smelled, engine problems. We were tre not show us the cars we asked to see as advertised on the website. The cars were in bad shape, dented, wrecked, smelled, engine problems. We were treated with disrespect and dishonesty. More