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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
June 19, 2012
I was kept up to date on my cars service and make aware of any other service needed.The waiting area is clean with refreshments.My car was ready in a timely manner. of any other service needed.The waiting area is clean with refreshments.My car was ready in a timely manner. More
by gloria_b7
Employees Worked With
Kimmie Hamilton
June 15, 2012
My experience with Churchill Acura has been very positive from the beginning. My daughter suggested I visit when I was in the market for a new car. Chanon was professional, courteous and timely in finding me from the beginning. My daughter suggested I visit when I was in the market for a new car. Chanon was professional, courteous and timely in finding me the right car for my needs at a price that was within my budget. That was 3 years ago and since my only service on the car has been done by Taylor Jones and Mac Churchill. I trust this dealer and will return for not only service but when I need another car. More
by mosspete
June 15, 2012
Do NOT give these guys your business! I am still in shock at how awful my experience with Mac Churchill Acura in Fort Worth was. My manual Acura TSX with navigation was totaled in a car wreck, and I h shock at how awful my experience with Mac Churchill Acura in Fort Worth was. My manual Acura TSX with navigation was totaled in a car wreck, and I had to find another within a very short timeframe, as insurance only gave me a week with a rental car. Because finding a used manual TSX with navigation is so difficult, I ended up only locating ONE in the state of Texas in my price range - unluckily for me at Mac Churchill! When I first found the car, I immediately noticed some slight damage to the interior and exterior of the car. It was being sold as a Certified Pre-Owned vehicle, so when I was negotiating to purchase, I asked that these items be fixed. The dealership refused, and because they were the only ones with what I wanted, I ended up agreeing to purchase with the flaws. The next day, I took the car to David McDavid in Plano to ask for a quote on fixing the items and was informed that they were still covered under the warranty and could be fixed for free! Now WHY would Mac Churchill refuse to fix something that is covered under a warranty! That was my first hint at the quality of service and work they provide. I next learned that there were three product updates on my car which had not been performed. I made some inquiries, and learned all of these items ought to have been fixed under the 150-point inspection to qualify as a Certified Pre-Owned vehicle. I also noticed that one of my windshield wiper blades was dysfunctional and I had a fog light out - all of which also were on the 150-point inspection. I contacted Acura Care and was informed that I should have received a checklist of the 150-point inspection at the time of purchase - something I was never given! I called Mac Churchill and asked them to provide it... the checklist had been filled out for an automatic transmission vehicle which did not have navigation. Not even my car! When I contacted Mac Churchill, their employees did not return my call timely, and were very rude to me. I asked them to provide me with a written note saying how they intended to fix the situation, and was told that they would not do that. I could bring the car back to the dealership (an hour drive one way) and have them look at it, but they would not send me an email saying they would fix anything. Mike Hamud, their Used Car Manager, accused me of "playing games", got angry with me, and complained that it seemed like I "didn't trust them"... Of course I don't trust them, I had a list of things they should've done for the Certification that clearly weren't done! In the end, I finally found someone who would be sensible with me. I still have to bring the car all the way back to Fort Worth to have things fixed which should've been dealt with immediately. If I could've given back the car, I would have! Mac Churchill certainly doesn't deserve my business, and after they correct their mistakes, they won't be getting it again. They turned buying my car into a time-consuming NIGHTMARE. More
by crcotton
Employees Worked With
Daniel Pulido, Mike Hamud
June 14, 2012
Steven did a great job of listening to our requirements in a used car, providing a couple of alternatives for us to look at, and then letting us consider the vehicles at our pace. NO PRESSURE! He got the in a used car, providing a couple of alternatives for us to look at, and then letting us consider the vehicles at our pace. NO PRESSURE! He got the sale. Thanks, Steven, for making our car-buying experience positive. More
by 2007VUE
June 12, 2012
I purchased my TSX from Mac Churchill, and have used them for all service and maintenance needs. The sales process with Chanon was very easy, as we started talking through e-mail then I came in to the dealer for all service and maintenance needs. The sales process with Chanon was very easy, as we started talking through e-mail then I came in to the dealership for the test drive and purchase. He didn't try to pressure me into a decision, but rather advised me on the models I was looking at and answered my questions without bias. He was also very prompt with correspondence and follow ups. The service team at Mac Churchill are very polite, friendly, and easy to work with. They are very responsive and prompt when setting up an appointment, and quick to greet you when you arrive. The service waiting area is also very nice, and makes it easy to stay and wait for the service to be completed. More
by rwf0011
Employees Worked With
Kale Moreland
June 10, 2012
Service done in a very timely manner. It was even better that I had received a coupon for the service in the mail. Always very pleased with the service at Mac Churchill. that I had received a coupon for the service in the mail. Always very pleased with the service at Mac Churchill. More
by trevor stevens
June 09, 2012
Good Service, Taylor Jones is the best guy that I worked with..Mac churchill is always provide some foods for waiting customers....They work fast, and high quality of service. Thanks a lot ! Thanks Taylo with..Mac churchill is always provide some foods for waiting customers....They work fast, and high quality of service. Thanks a lot ! Thanks Taylor ! More
by thoho
June 08, 2012
I drove to Fort Worth from Austin to buy my car from Mac Churchill and will continue to drive the three hours to Fort Worth to have it serviced. Mac Churchill worked with me, personally, and I felt absolute Churchill and will continue to drive the three hours to Fort Worth to have it serviced. Mac Churchill worked with me, personally, and I felt absolutely confident that I was getting the safest, highest quality vehicle for the money. Every single person at the dealership was friendly, knowledgeable, and attentive. Despite the large number of customers, I never felt rushed or ignored. I was treated as though I was the only customer. I will never buy a car from another dealer and have already recommended Mac Churchill Acura to my friends. Like most women, I have had negative experiences with car dealers that have left me feeling disappointed and occasionally even insulted. Having an experience like the one I've had with Mac Churchill, therefore, feels even more positive by contrast. Mac Churchill and his staff are excellent representatives of the Honda/Acura brand. More
by Beth Re
Employees Worked With
Sharon in service, Kimmy in service
June 07, 2012
great place, great service.. will continue to buy our cars there and have them serviced as well. LOVE THIS DEALERSHIP!!! LOVE THE PEOPLE THAT WORK THERE!!! cars there and have them serviced as well. LOVE THIS DEALERSHIP!!! LOVE THE PEOPLE THAT WORK THERE!!! More
by pk2lovesgod
Employees Worked With
Mark Smith
June 07, 2012
Great service. Great dealership. Performed my service with no complications. They gave me a discount and even provided me with a brand new TL for my loaner car. with no complications. They gave me a discount and even provided me with a brand new TL for my loaner car. More
by ryanstewart05
