Hiley Acura
Fort Worth, TX
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896 Reviews of Hiley Acura
Kenneth Clark made my car buying experience great and everyone at Mac Churchill was very professional. I got the best deal from them and the service at Mac Churchill is outstanding. Thanks Kenneth! everyone at Mac Churchill was very professional. I got the best deal from them and the service at Mac Churchill is outstanding. Thanks Kenneth! More
Very Courteous Service. As soon as I drove up, I got service immediately with a smile and professionalism. The workers kept me informed often on the status of my vehicle and service and what the depart service immediately with a smile and professionalism. The workers kept me informed often on the status of my vehicle and service and what the department was doing each time. I really like the waiting area of this dealership compared to other dealerships I have used. It is quite large and the seating with the tables connected are very appropriate for the advanced technology of today where one can do computer work as well as other work and activities while they're waiting. The Large screen TV is a definite plus. Not to mentioned the sophisticated complimentary coffee/tea and breakfast/snack area which makes it even more a plus while waiting for your vehicle to get serviced. More
Once they were able to look at my car the diagnosis and work were very quick. Service advisor was very helpful and kept me up to date on everything. work were very quick. Service advisor was very helpful and kept me up to date on everything. More
We have now bought two Acuras from Chanon Ingles at Mac Churchill Acura. We bought a 2010 certified Acura TSX with Tech Package last July and felt so good about the purchase and the relationship we had bui Churchill Acura. We bought a 2010 certified Acura TSX with Tech Package last July and felt so good about the purchase and the relationship we had built with Chanon that we decided to upgrade our second vehicle to a new 2012 Acura TSX with Tech Package. Once again, Chanon held his relationship with us to a high standard and assisted us every step of the way. His relaxed and no-hassle approach made our decision process easy. Both my wife and I have felt very comfortable with Mac Churchill Acura from both a purchasing and servicing perspective. The only downside is that we live in Lawton, Oklahoma and the distance is a little much. Maybe they should set up another dealership here in Southern Oklahoma! More
Horrible, Lazy, Un Caring, Liars, Time wasters. We spent all day there for no reason, they tried to sell us a 1999 4 runner with scratches all over it. all day there for no reason, they tried to sell us a 1999 4 runner with scratches all over it. More
Let me start by saying, this was my very first new car purchase and I was a nervous wreck. I could not have asked for a better salesperson. Michael Weide is phenominal and worked very hard to ensure that purchase and I was a nervous wreck. I could not have asked for a better salesperson. Michael Weide is phenominal and worked very hard to ensure that I was completely satisfied with my purchase. He is very friendly and is an expert in the products he sells. We live 2 - 3 hours away and interacted with salesmen from nearly all of the Acura dealerships in Texas. Mr. Weide was certainly the most impressive and honest based on our personal research and therefore won our business. When I trade my new one in for an upgrade I will certainly request Mr. Weide as my salesman. More
Friendly service guy (Matt) who was concerned with our problem, advised us we had a recall and set an appointment for future repair. It's good to work with someone who is straight-forward and friendly, a problem, advised us we had a recall and set an appointment for future repair. It's good to work with someone who is straight-forward and friendly, and concerned. More
We received excellent service from our Sales Manager -- Mo. He did everything as promsised over the phone and even threw in a few accessories for free. On the whole we had a very pleasant experience at the Mo. He did everything as promsised over the phone and even threw in a few accessories for free. On the whole we had a very pleasant experience at the dealership. More
The experience at this place was hands down the worst of the worst. I would and never will deal with this dealership again. Truth be told they give a "tote the note" lot a run for their money. Shame on y the worst. I would and never will deal with this dealership again. Truth be told they give a "tote the note" lot a run for their money. Shame on you! More
Purchased a used vehicle from this dealership. They failed to disclose the problem issues with the vehicle. I had to point out the DTC code and the issue when turning the vehicle hard left or right. T failed to disclose the problem issues with the vehicle. I had to point out the DTC code and the issue when turning the vehicle hard left or right. They assured me any problems were covered by the manufacturer's warranty. I brought the vehicle to the Mitsubishi dealership and the DTC code was for the timing chain. So a major engine component was bad. The Mitsubishi dealership pointed out that one of the wheel studs was broken off. They showed me the maintenance sheet from Mac Churchill which indicated that they replaced 3 tires and did a rotate and balance. That means Mac Churchill knew the wheel stud was broken and did nothing to replace it. Later, I determined that the turning problem was with the transfer case. The fluid was horrible with large amounts of metal indicating, most likely, that the fluid had never been changed. Additionally, Mac Churchill performed some sort of body repair, also undisclosed at sale, which I noticed when I replaced the taillights with aftermarket versions. The rear bumper valence was not properly installed after their repair. I maintained constant contact with John Torres at Mac Churchill, however, he didn't bother to respond to my last correspondence. Mac Churchill failed at every opportunity to correct their problems. Anyone in the car business knows you don't offer a vehicle for sale with known trouble code, known safety issues, and then back it up with lousy customer service. The issues with the vehicle should have been corrected prior to being offered for sale. It's called full disclosure. Period. More