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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
October 08, 2012
It is unfortunate that customer service isn't what it used to be. Even as much, it is quite discouraging that such a prestigious dealership would employ individuals lacking customer conscious service. Or used to be. Even as much, it is quite discouraging that such a prestigious dealership would employ individuals lacking customer conscious service. Originally I placed an order for some parts online, and contacted the dealership afterwhich to follow up on the delivery time. Upon speaking to a Parts Specialist, by the name of Ignocio, I could tell from the tone of his voice I wasn't going to get the level of customer care that I have come to expect from an Acura dealership. At the time I requested that my parts not be shipped to my home address as I would pick them up directly from the dealership. Egnocio thereby canceled the delivery, and upon request for a confirmation number he exhaled deeply. He then went on to tell me that a confirmation number was unnecesary, and that all I needed to mention was his name. Well to make a long story short I picked up my items the following business day, only to arrive home and notice that one of the parts had been mislabeled. Immediately I called to speak with some in the parts department at Mac Churchill Acura, and ironically Ignocio, was the one to receive my phone call. After explaining to him that my part was incorrect and that as a suggestion the dealership could order both parts to ensure that I receive the correct part; Egnocio stated that he wasn't going to order me alot of parts, because they are unable to send them back. The tone that of his voice was very condescending. He then walked me through the process of checking the part number labeled on the package, along with the part number listed on the invoice. I then informed him that the information matched. He responded by saying, "SO, its the wrong part"? The way I perceived his response was as if he was trying to imply that I was mistaken. Not once did he offer an apology, or make a reference to the fact that ,as uncommon it might be, parts are sometimes mislabeled. At that time I requested to speak with someone else as I could tell that he wasn't going to help me. As a result I then spoke to the manager who re-ordered my bracket and had it expedited. I really appreciate the factor that at least on the managment level customer service is stellar; however I would have to say that the surbodinates are lacking in this department. Even when I drove to the Mac Churchill Acura the following day, I literally stood at the counter for 5 minutes with a clerk standing just befor me. Then the gentleman says, " What can I do for you"? Honestly my experience at that location was overall the worst at any "Acura" dealership. More
by qnt975
Employees Worked With
Egnocio
October 04, 2012
I would highly recommend Mac Churchill Acura. I am an internet shopper and was amazed on how competitive they were with their pricing. My salesman, JJ or Jonathan Johnson, quickly responded to my email w internet shopper and was amazed on how competitive they were with their pricing. My salesman, JJ or Jonathan Johnson, quickly responded to my email when inquiring about a vehicle. He was friendly, informative and was able to get a pretty good price on my trade via phone/email. I traveled 8 hours to make the trade and found that it was a long day (about 5 hours) in their office to finalize it. It is for that reason I am giving them a 4 out of 5 for overall experiencence. I will say that they did stick with the number they quoted me on the phone. I think the manager was wanting to lower my old car price, but JJ stepped up to the plate for me since I traveled so far to get this deal done and not to play games with me. I must say that I appreciated him doing so. I love my new car and am happy customer and will be back when my husband needs a new car. More
by ksucatfan
Employees Worked With
Jonathan Johnson
October 02, 2012
Went in on a Saturday for a Groupon State inspection. The wait was not a big deal as there was plenty to keep me occupied. Giving a big thumbs up. Keep up the good work Justin Bays. wait was not a big deal as there was plenty to keep me occupied. Giving a big thumbs up. Keep up the good work Justin Bays. More
by agmatt
Employees Worked With
Justin Bays
October 01, 2012
I took my car in for service without an appointment. they really appreciated me bringing my car in. I was able to get in and out in a great time during the service. Everything was taken care of as my oil really appreciated me bringing my car in. I was able to get in and out in a great time during the service. Everything was taken care of as my oil change and maintenance was done. I do let people know where I take my car for service as well as a place to purchase. More
by kyledavis
Employees Worked With
Michael Lindly
October 01, 2012
I took my car in without an appointment and they were extremely accommodating. My service advisor Ian took the time to explain to me the recommended work and what each one meant. He gave me a list and pu extremely accommodating. My service advisor Ian took the time to explain to me the recommended work and what each one meant. He gave me a list and put them in order of priority for me so that I could budget in the extra work needed to bring my car back to like-new. He was very patient with all of my questions and took the time to explain it all to me, something no other advisor, at any dealership, has done with me before. I will be recommending both Mac Churchill Acura and Ian McKenzie to all of my family and friends for all of their car needs from here on out! Thank you Ian! More
by Denese
Employees Worked With
Ian McKenzie
September 27, 2012
Bought a used Nissan that I saw on-line. Stephanie worked with her manager to offer an attractive price and I placed $500 deposit via phone. The dealership was over 2 hours away but everything was re worked with her manager to offer an attractive price and I placed $500 deposit via phone. The dealership was over 2 hours away but everything was ready when I arrived. The car was sitting right outside the door and Stephanie had the paperwork in her hand. We took the car for a test drive and the deal was done in two hours. I highly recommend. More
by LarryJulian
Employees Worked With
Stephanie Kelsoe
September 26, 2012
First of all everyone of Mac Churchill's staff that I have met are very friendly and professional. They do all that they can to let you know what your options are and what cars can fit your need. Servici have met are very friendly and professional. They do all that they can to let you know what your options are and what cars can fit your need. Servicing my vehicle has been prompt and efficient. If there is a problem they address it to the customers satisfaction. More
by waynedr
Employees Worked With
Dung Hoang
September 26, 2012
Mike Luong was very helpful and he worked through all the details with me. He helped me find the perfect ca??????????. Im very satisfied with my 2009 tsx. I will definitely return for another car and recomme details with me. He helped me find the perfect ca??????????. Im very satisfied with my 2009 tsx. I will definitely return for another car and recommend my friends to Mike Luong. More
by b_wallace24
Employees Worked With
Mike Luong
September 23, 2012
Great experience. Helpful staff. Completely satisfied!!! I came in to buy a new TL and I was met with the upmost professionalism. These guys know how to do their job. Fed me lunch as well. satisfied!!! I came in to buy a new TL and I was met with the upmost professionalism. These guys know how to do their job. Fed me lunch as well. Well done! More
by Actorboi25
Employees Worked With
Francisco Nieves, Jon Le
September 20, 2012
Great seller!!! Mike Luong (Sale Consultant) is very patient and helpfull. He is honest and quickly respond to our need. After the sale, he helped us to set up the vehicle's system and explain to us how patient and helpfull. He is honest and quickly respond to our need. After the sale, he helped us to set up the vehicle's system and explain to us how to operated. This is a very pleasant experience. I would recommend for everyone to this saleman and this dealer. More
by bubbapham57
Employees Worked With
Mike Luong
