Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
896 Reviews of Hiley Acura
November 01, 2012
We bought our Nissan Altima from Mac Churchhill Acura this past July. My wife chose the car after she sent me some photos of it. It was a 2010 used model, that had been used by Interprise. After driving this past July. My wife chose the car after she sent me some photos of it. It was a 2010 used model, that had been used by Interprise. After driving it for 3 months I noticed the back tires were worse than when we bought it. On 10-31-12 the car started making funny noises, I checked everything and to my surprise I found the steel showing on the back passenger tire and the opposite side wasnt much better. Took it to Discout tires to get 2 new tires on back, when they lifted the car to put them on we found out why the tires are wearing out. THE AXEL IS BENT. Called MAC CHURCHHILL ACURA to let them know. I was hung up on twice, given the run around for 2 hours. Finally some Mike guy that said he was a used car manager talked to me. (I might mention that the special wrench to take off the locked lugnuts was not anywhere in the car). Told him everything, he then told me that Enterprise had a inspection review as well as MAC CHURCHHILL ACURA, showing car was in good condition. THAT IS A LIE..... Get that in a minute. Was told tires had been rotated, I then asked if tires were rotated then why wasnt the lugnut socket not in the car? He started stuttering then. He told me to come in today 11-1-2012, and they would replace the lugnuts. I then asked are they going to check out the problems with the tires and such, was told yes. Took it out there today and was given the cold shoulder by many employees. Finally after 2 hours some goof ball that said he was the person that made decisions there told me they had replaced the lugnuts. I then asked him what about the tires and Axel. He said oh yeah, you have a bent axel. I asked what are they going to do about it, he stated nothing. And I said why not. He said because, its a broke axel, it had to have hit something hard, I then said yeah it must have before I bought the car, because we have not hit, ran over or been hit in this car. He told me it was out of his hands, That pissed me off. I asked to speak to someone higher up than him, I was told he was the highest. Yeah maybe on some kind of drug !!! About the inspection reviews from Enterpris and MAC CHURCHHILL ACURA, I have not been showed them, and even if I did it would be so easy for some mechanic to just mark everything ok. THIS DEALERSHIP IS A JOKE.... I STRONGLY SUGGEST YOU DO NOT DO ANY BUSISNESS WITH THEM. THEY ARE ARE LYING SNAKES IN THE GRASS WORKING ON COMMISION. GREGAHAMPTON@AOL.COM More
by gregahampton
Employees Worked With
A whole bunch of Mike's....
October 31, 2012
Made contact with Stephanie through an eBay listing. Made emailed arrangements for the test drive. Stephanie and the car were available at the scheduled time. A smooth and stress-free transaction. emailed arrangements for the test drive. Stephanie and the car were available at the scheduled time. A smooth and stress-free transaction. More
by goodpoints
Employees Worked With
stephanie Kelsoe, Mike West
October 25, 2012
I purchased my car from James Haas last week and he was awesome. He really took the time to find out what I wanted and get me the best price he could. awesome. He really took the time to find out what I wanted and get me the best price he could. More
by ybarra_nicole
Employees Worked With
james haas
October 23, 2012
Jean is a wonderful worker! She has gone out of her way to help me and she stays until the job gets done... Jean is an outstanding worker and I would recommend her to everyone. She is really the best sales to help me and she stays until the job gets done... Jean is an outstanding worker and I would recommend her to everyone. She is really the best sales lady I have ever met. More
by Djordan6355
October 22, 2012
Mac Churchill Acura and Mark Smith Has Made Car Buying One of the Most Pleasant and Hassle-Free Experiences Ever! I just purchased a new 2012 Acura MDX, which is my 5th Acura. His willingness to go abov One of the Most Pleasant and Hassle-Free Experiences Ever! I just purchased a new 2012 Acura MDX, which is my 5th Acura. His willingness to go above and beyond the call of duty to insure my satisfaction is the reason I continue to return to Mac Churchill. I would most definitely recommend this dealership to anyone! More
by cgee20
Employees Worked With
Mark Smith, Mark Smith
October 17, 2012
I want to personally thank Justin Bays for the overall quality of service he provided while my car was in for warranty repair. Justin called me every day with the status of my repair which is rare nowada quality of service he provided while my car was in for warranty repair. Justin called me every day with the status of my repair which is rare nowadays. MacChurchill is by far is the best dealer in the metorplex when it comes to service and realiability. Thank you again Denise Callaway More
by Denise Callaway
Employees Worked With
Justin Bays
October 16, 2012
My car was showing that my tires were low and I went to Mac Churchill but wasn't too sure where to go and as I was driving in through the back entrance Humberto asked me if I needed help and I said yes. He Mac Churchill but wasn't too sure where to go and as I was driving in through the back entrance Humberto asked me if I needed help and I said yes. He then took me to the service department and he took me into the lobby while he said he was going to take care of my tires for me. It only took him 5 min until he came back and got me to tell me my car was ready thank you Humberto! If he cares so much for customers I know so do all the employees there do too. I will be coming back! More
by cemia
Employees Worked With
Humberto Toledo
October 16, 2012
I would like to personally thank the MacChurchill Acura service dept for going above and beyond normal customer service. As a longtime customer, I presented a service concern and it was addressed immediat service dept for going above and beyond normal customer service. As a longtime customer, I presented a service concern and it was addressed immediately. Not only did MacChurchill Acura exceed my expectations but along the way I was able to build a great relationship with the dealer. The staff is very frlendly and make you feel welcome. I would recommend MacChurchill Acura to family, friends and colleagues who are looking to service their Acura or looking to buy one. Special thanks to Sharbel, Kimmie, Fred and Matt for taking care of all my needs! Outstanding work! A+++ More
by Byron Garcia
Employees Worked With
Sharbel, Kimmie Hamilton, Fred Lopez, Matt Howell
October 14, 2012
Taylor Jones always takes excellent care of me and my vehicle making sure the maintenance on my MDX is always up to date. When I bring my car in for a rare issue he is diligent in locating and correctin vehicle making sure the maintenance on my MDX is always up to date. When I bring my car in for a rare issue he is diligent in locating and correcting the problem. Taylor always makes sure I get a loaner car while mine is undergoing maintenance and that I get my car back clean. One of the many reasons I stay with Mac Churchill is the service department and the way they treat their customers. I will continue to return to Mac Churchill for service on all my vehicles because of Taylor. More
by jacquebachman
October 10, 2012
I have leased three new TSX's from McChurchill Acura since 2010. Each year I go into to do an upgrade on my vehicle my sales guy David Nguyen and Michael West are the absolute best in working out all d since 2010. Each year I go into to do an upgrade on my vehicle my sales guy David Nguyen and Michael West are the absolute best in working out all details prior to me stepping foot in the dealership. They are very professional and provide excellent customer service so that when I am ready to upgrade I simply come in and sign the paper work because all the back end office work and numbers are already determined so I can be on my way in my new vehicle. I would recommend this dealership to everyone I know!! More
by twilad27
Employees Worked With
Michael West, David Nguyen
