Hiley Acura

Well, I've been looking for a used car for a few weeks now since my truck is on its' last legs. I viewed a Pontiac GTO on the website but the transmission was un-specified. So I, with nothing to do, deci now since my truck is on its' last legs. I viewed a Pontiac GTO on the website but the transmission was un-specified. So I, with nothing to do, decided to drive down there to specify for myself. Worst decision of my life. I was looking in the windows of the car and noticed it was a manual (which is what I want), only to turn around to see a salesman standing behind me. Then he just stared at me and didn't say a word, I had to start the conversation. I asked him if I could take a look at the interior and he said that we could after some paperwork, which confused me. His explanation was that the dealership wants to know who is interested in their vehicles. I told him that I wasn't going to be able to purchase the car that night, because me, being a college student who pays cash for everything has no credit and therefore I need a co-signer. So I filled out his silly paperwork, which takes a long time by the way, and waited. He came back only to tell me that since I don't have any credit, I can't test drive the vehicle. I told him that was fine and asked if we could still look at the inside of the car. He the proceeded to tell me that he couldn't show me the car at all and that I would have to come back with someone who has credit to be able to look at it. I made sure to get all of the paperwork back that I filled out because there was personal information on it. Of course, the entire time he was trying to push me to get someone down there to sign papers. He even HAD THE AUDACITY to try to get me to give him my mothers information (Drivers license #, SSN, Income, etc.) so we could start the process without her being there, which made me extremely uncomfortable. I will not be back as I don't want to waste my time with a bunch of xxxxx. Go to a dealership where your business will actually be appreciated. More

I was at this dealer for about 4 hours when I bought my used 08' chevy malibu. My sales guy Thai showed me cars that was not accessible to me which wasted time, gave me the run-around, did not return my ph used 08' chevy malibu. My sales guy Thai showed me cars that was not accessible to me which wasted time, gave me the run-around, did not return my phone calls after I told him that something was wrong with my car (after I bought the Chevy), disregarded me, and tried to sell me a car that had something wrong with the engine. Britney Luna took 5 days to get back to me after my husband and I left her several messages about the noises I heard coming from my brakes. When I finally spoke with her it was because "I" called her. Matt in the service department told me to bring my car in to be fixed because 1 day after I took my Chevy Malibu home I heard a noise in my tire AND my brakes were grinding. The noise was subtle but never the less noticeable. Thai and the other service guys kept telling me they did not hear anything and frankly "threw me away." I went to the dealerships service department 3 times. Finally, the last time I went after speaking to Matt (the man in charge) I waited 3 hours only for Daniel to come out and tell me that I would have to pay for any charges accrued if they fix my car (the brakes). I tried explaining to him that Matt sent me and that i'd just purchased the vehicle 2 weeks prior and that I shouldn't have to pay for anything. I left work early, drove 30 miles to get to the dealer, waited 3 hours only for them to tell me that they will not fix my car for free. I DO NOT recommend this dealership!!! More

Horrible experience. If you're car isn't screwed up, well take it to MacChurchill Service Dept and they will screw it up for you like they did us. It forced us to buy another vehicle which we got screw well take it to MacChurchill Service Dept and they will screw it up for you like they did us. It forced us to buy another vehicle which we got screwed on as well. Dishonest people, we were lied to! Bigtime. Please go elsewhere. More

I had the absolute worst experience at this dealership not once, but twice – so I know it was not just a one-off situation. I went to the lot twice to just look at and drive a pre-owned car. Both time not once, but twice – so I know it was not just a one-off situation. I went to the lot twice to just look at and drive a pre-owned car. Both times, I clearly told them I was only looking and that I could not and would not purchase that night. Both times, they wasted 3 hours of my time and tried to put the hard-sell on me, even though I continually told them I would not purchase that day. They pressured me and made me feel uncomfortable, and forced me to sit through unnecessary paperwork multiple times. Who should have to fill out paperwork just to look?? They even belittled me about my trade-in and disrespected me and my time by continuing to hold me hostage by not returning my vehicle after appraising it. Instead of giving my keys back, they brought around an additional car to try and force on me. I eventually had to demand my keys back and advised them that their behavior was not winning my business – just the opposite. I will say that Dayne was very nice and he seemed to want to help me and not drag me through the corporate mud at this dealership, but niceness only goes so far when the overall mentality at the dealership is to pressure you to the point of insanity. I left this dealership feeling very upset and frustrated, and I would never recommend it to anyone. I sent an email to the salesman and the general manager, Sharbel Lattouf, and have yet to receive an apology or even an acknowledgement. I see here on this website that Mr. Lattouf has graciously acknowledged every positive rating on this website, but he has not addressed any of the negative ones. Shame on you!! This dealership lost my business. I ended up purchasing from another Acura dealership in town. More

I purchased a 2009 Acura in August. The people were nice but everything goes to fast it is like you are a cow in a herd. The other problem is that my car had several things wrong with it. I felt going to but everything goes to fast it is like you are a cow in a herd. The other problem is that my car had several things wrong with it. I felt going to a top notch dealership that the car would be inspected and in good running condition. They do not inspect their used cars. I have taken my car back to service 5 times in 4 mos. Somethings were under warranty somethings I had to pay out of pocket. I did buy the extended warranty and the maint. warranty. I still had to pay for things. Next time I can just go to a no name dealership and have better service. I chose McChurchill beccause I wanted an Acura and they were so called one of the best. So I guess they just take used cars park them and sell them without checking the cars. I would not recommend McChurchill Acura to anyone. The best dealership I have come across is Don Davis, unfortunately they do not sell any acuras. I needed: 4 tires (I purchased) brakes ( I purchased) headlights (warranty) fluids flush (brake and transmission) ( I purchased) cat. converter (warranty) alignment (I purchased) cv joints (warranty) balance (I purchased) a/c (warranty) I purchased the car the first week in August. More