Hiley Acura
Fort Worth, TX
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896 Reviews of Hiley Acura
I used a groupon and was not disappointed. Fast and friendly staff. Wait time for oil change and car wash was quoted at 45 min and was done at 45 min. Waiting room was clean, free assortment of keuring friendly staff. Wait time for oil change and car wash was quoted at 45 min and was done at 45 min. Waiting room was clean, free assortment of keuring drinks, free wifi, enclosed business room, play area for children, individualized leather seats with attached movable table. Only small complaint was my car was ready, but the attendant was m.i.a. So I went into service area and asked another attendant. He found my guy and then I was on my way. More
I went to this dealership not even expecting to buy an Acura, but in the end I did. Dung was a great guy and he was honest! That right there should say alot! I trusted him and he got me a deal, not the Acura, but in the end I did. Dung was a great guy and he was honest! That right there should say alot! I trusted him and he got me a deal, not the bestest deal in the universe but a deal...We got off to a rocky start with the 2010 TL that I bought but man, these people sure do know how to make things right! Lets just say in the end everything worked out and after a few wasted trips they took care of me and earned my business. Most of the time when you drive a car off the lot, that's it you're screwed. But in this case everyone listened to me and took care of me and made everything right. More
Met by the service adviser immediately upon arrival. I asked questions about the service schedule and the service adviser gave me a summary of work that had been done on my auto, service due and recommend asked questions about the service schedule and the service adviser gave me a summary of work that had been done on my auto, service due and recommended service due. Since one of the necessary repair items required ordering a part I was given a loaner car. The service adviser took time to familiarize me with the loaner and told me when to expect completion of service on my car. The repairs were completed by the predicted time and at the estimated cost. More
Service experience was very good - service department overall has improved since Kimmie has taken over - this is my 5th car from Mac Churchill - Mike Harvey is really great to work with. overall has improved since Kimmie has taken over - this is my 5th car from Mac Churchill - Mike Harvey is really great to work with. More
I have used Mac Churchill Acura exclusively for service since purchasing my TL from them because of the customer focus, quality of work performed and the relationship I have with Taylor Jones. He is one of since purchasing my TL from them because of the customer focus, quality of work performed and the relationship I have with Taylor Jones. He is one of the reasons I will continue to go here for my service needs in the future. More
I have not bought a new car in 11 years and have always heard horror stories of pushy and annoying car salesmen. To my surprise, I did not experience that at all. My salesman, Taylor Geyer was fun, friendl heard horror stories of pushy and annoying car salesmen. To my surprise, I did not experience that at all. My salesman, Taylor Geyer was fun, friendly and played a big part in why I bought my car that day. More
My wife and I have been in the market for a 2013 TL. We visited all the Acura dealerships in the DFW area and discovered that this dealership was the best in town . The staff was accommodating and went abo visited all the Acura dealerships in the DFW area and discovered that this dealership was the best in town . The staff was accommodating and went above and beyond to give us a great buying experience. I would recommend Josh and his team to my friends and family. Thank you team Mac Churchill. David Yi More
Our salesman Joshua was great. However, his sales manager Mike West was very unpleasant. While trying to get our figures right, Mike West was very rude and disrespectful. Like most dealerships, he kept askin Mike West was very unpleasant. While trying to get our figures right, Mike West was very rude and disrespectful. Like most dealerships, he kept asking "What can we do to earn your business?" Well it definitely wasn't the figures that chased us away. Granted he came back with decent numbers, but with closer dealerships with a more friendly staff that are willing to beat any prices? I'll take my business elsewhere. He insulted us in several ways, and talked to us like we were incompetent. He was very degrading. I would not recommend this dealership to anyone. More
Mike Luong was very professional and PATIENT with me due to my financial situation and helped me work with the financial department that will work for me. He was amazingly great as well as Eric (Sales MGR) to my financial situation and helped me work with the financial department that will work for me. He was amazingly great as well as Eric (Sales MGR) and Armando Martinez. I would most certainly recommend anyone to work with Mac Churchill Acura with NEW or USED vehicles. I am VERY HAPPY! PS....I forgot to mention....the reason why I drove over an 1 hour to Mac Churchill Acura was because of Mike Luong being very persistent with me following up with my phone calls and and kept calling to see if I was coming to see them. That is why I chose Mac Churchill Acura (I was checking out other dealership in Dallas area near me but he caught my attention and glad he did :) THANKS GUYS!!!!! More
Best buying experience I ever had. I have bought a few cars in my life but my experience here just blew my mind. I will certainly be back and will send all my friends and family there. I like to treated w cars in my life but my experience here just blew my mind. I will certainly be back and will send all my friends and family there. I like to treated with fairness and respect and that was exactly what I got. More