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Hiley Acura

Fort Worth, TX

3.7
896 Reviews

3125 NE Loop 820

Fort Worth, TX

76137

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896 Reviews of Hiley Acura

January 26, 2013

I used a groupon and was not disappointed. Fast and friendly staff. Wait time for oil change and car wash was quoted at 45 min and was done at 45 min. Waiting room was clean, free assortment of keuring More

by weajar
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont recall his name.
Jan 28, 2013 -

Hiley Acura responded

We''re glad we made such a good first impression on you. We take great pleasure in providing a comfortable environment for our customers and hope that you will return the next time you are in need of some assistance with your vehicle. Thank you for your personal recommendation of our dealership and for choosing Mac Churchill Acura to fulfill your automotive needs. Stop by our Facebook and Twitter pages to take advantage of the exclusive deals available to our fans and followers. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 18, 2013

I went to this dealership not even expecting to buy an Acura, but in the end I did. Dung was a great guy and he was honest! That right there should say alot! I trusted him and he got me a deal, not the More

by DanH540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dung Hoang, David Nguyen
Jan 18, 2013 -

Hiley Acura responded

Dan, thanks for writing! After so many years in the automotive business, our team has earned a credible reputation because we take customer satisfaction extremely seriously. Our support does not end after the initial sale, we take pride in ensuring our customers drive away from out lot feeling 100% satisfied with their purchase. Please keep in touch, and let us know if there's anything we can ever do to help you. Oh, and don't forget to check us out on Twitter and Facebook too. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 18, 2013

Met by the service adviser immediately upon arrival. I asked questions about the service schedule and the service adviser gave me a summary of work that had been done on my auto, service due and recommend More

by zxc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 18, 2013 -

Hiley Acura responded

Thanks for this great review of our dealership! We're glad to hear that we gave you great service and made you feel comfortable with what to expect. If there's anything else we can do for you don't hesitate to give us a call! Be sure to check us out on Facebook and Twitter for specials and updates from the dealership. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 18, 2013

Service experience was very good - service department overall has improved since Kimmie has taken over - this is my 5th car from Mac Churchill - Mike Harvey is really great to work with. More

by meow1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harvey
Jan 18, 2013 -

Hiley Acura responded

Mike, thank you for this 5 star review! We are thrilled to hear Kimmie has represented our dealership well and won your business. Thanks again for your patronage and awesome feedback. We hope to work with you again soon! Be sure to check us out on Twitter and Facebook. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 17, 2013

I have used Mac Churchill Acura exclusively for service since purchasing my TL from them because of the customer focus, quality of work performed and the relationship I have with Taylor Jones. He is one of More

by mosspete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2013 -

Hiley Acura responded

Thanks, Pete! It is great hearing that Taylor and the rest of our service department are doing such an excellent job! We look forward to continuing to service your auto needs in the future and if there's ever anything you need don't hesitate in contacting us. Be sure to follow us on Facebook and Twitter for coupons and service specials for your next visit. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 15, 2013

I have not bought a new car in 11 years and have always heard horror stories of pushy and annoying car salesmen. To my surprise, I did not experience that at all. My salesman, Taylor Geyer was fun, friendl More

by gillian34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Geyer
Jan 15, 2013 -

Hiley Acura responded

Congratulations, Gillian, on your new car! We are committed to providing a pressure-free environment, and I'm happy Taylor made you feel comfortable during the car purchasing process. We look forward to seeing you again, and be sure to 'Like' us on Facebook and follow us on Twitter for special updates and deals. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 04, 2013

My wife and I have been in the market for a 2013 TL. We visited all the Acura dealerships in the DFW area and discovered that this dealership was the best in town . The staff was accommodating and went abo More

by ungyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Mike West
Jan 04, 2013 -

Hiley Acura responded

David, we are pleased to hear that your experience with our team has reflected our standards of thorough and thoughtful customer care. We are glad to hear that Josh did his part in that effort as well. We appreciate your recommendation and hope to exceed your expectations next time you do business with us. Thank you for making us your dealership of choice, and congratulations on your new TL. Be sure to check us out on Facebook and Twitter! Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 03, 2013

Our salesman Joshua was great. However, his sales manager Mike West was very unpleasant. While trying to get our figures right, Mike West was very rude and disrespectful. Like most dealerships, he kept askin More

by Audibot536
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike West
December 28, 2012

Mike Luong was very professional and PATIENT with me due to my financial situation and helped me work with the financial department that will work for me. He was amazingly great as well as Eric (Sales MGR) More

by lizzyeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Luong
Dec 28, 2012 -

Hiley Acura responded

Liz, thank you for sharing this awesome story about your car purchase with us! Our dealership strives to go above and beyond for our customers, and Mike as well as Eric and Armando continually manage to exceed our expectations in this area. We are so happy that we were able to find you the car that met your financial situation. Thank you for your business, and be sure to let us know if there is anything else that we can help you with! Please follow us on Facebook and Twitter too! Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

December 26, 2012

Best buying experience I ever had. I have bought a few cars in my life but my experience here just blew my mind. I will certainly be back and will send all my friends and family there. I like to treated w More

by Dre0987
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen. , Thai Nguyen
Dec 26, 2012 -

Hiley Acura responded

Thank you for the feedback. We are glad to hear that we upheld our standards of service during all of your visits. We are always happy to go the extra mile to make sure that our customers are satisfied with every aspect of their new car. We hope you are enjoying your new vehicle! Please don't hesitate to contact us if there is anything else you need, and please follow us on Facebook and Twitter. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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