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Hiley Acura

Fort Worth, TX

3.7
896 Reviews

3125 NE Loop 820

Fort Worth, TX

76137

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896 Reviews of Hiley Acura

February 23, 2013

Carlos gave us an excellent deal when we came in to purchase a new car. We definitely weren't even planning on upgrading, but the way he took care of us from the first phone call to the thank you follo More

by Soccermom48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Bustamante
Feb 25, 2013 -

Hiley Acura responded

Thank you for the review! I am happy to hear that Carlos was so helpful during your visit with us. We hope you remember us for any service needs you might have in the future. Welcome to the Mac Churchill family! Don't forget to check us out on Facebook and Twitter if you haven't already. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

February 23, 2013

I bought my 2013 Acura ILX at Mac Churchill and everything was fine. However, I have had it in for service several times and have had the following issues: 1) When they fixed the door recall, s More

by ryan5878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
February 19, 2013

I must say that Mike West at MacChurhill was very professional and extremely knowledgeable about Acura's. And everyone in finance were very nice and friendly as well. I did not experience any hassl More

by jamesjones40
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael West
Feb 19, 2013 -

Hiley Acura responded

Thanks for your super positive feedback James! We do our best to provide the highest quality of customer service, and I am pleased to hear that value was reflected in your experience with Mike West. If you ever have any questions, please do not hesitate to give us a call or swing by the dealership. Be sure to like us on Facebook and follow us on Twitter for service specials and money-saving coupons. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

February 17, 2013

Exceptional service with smiles, handshakes and superb professionalism! I was very impressed with the service and expertise that I encountered this afternoon when I took my vehicle to Mac Churchill Acura More

by lmatthews03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimmie Hamilton, Daniel Nguyen, Ben Srianant
Feb 19, 2013 -

Hiley Acura responded

Thank you for your awesome comments! We appreciate your continued support. It means the world to us. We are committed to providing unmatched customer service to everyone who walks through our doors. I am proud our team served you so well. Be sure to follow us on Facebook and Twitter for updates and specials. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

February 07, 2013

Easy to make appointment, loaner car available, car ready same day, alway friendly. Work done properly and car always returned clean. Love the service staff. More

by melschuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2013 -

Hiley Acura responded

Mel, thanks for recognizing your experience at our dealership. We really appreciate getting feedback from our customers. Remember to follow us on Facebook and Twitter for money-saving coupons you can use for your next service visit with us. See you next time! Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

February 06, 2013

First let's address my Sales Associate Bassam. I would give him 5's- Great ratings across the board. In fact he saved the deal a couple of times. It was his tenacity and hard work that stood out t More

by ALANBAILEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bassem
Feb 06, 2013 -

Hiley Acura responded

Alan, thank you for your feedback and honesty. We are glad to hear that your experience with Bassam was so positive. I am sorry to hear your experience with the rest of our team was not the same, but we hope this did not overshadow your overall experience. Feel free to contact me at slattouf@macchurchill.com if there's anything I can do to resolve your concerns. Kind regards, Sharbel Lattouf - GM

February 06, 2013

Mike Luong did a great job of stepping up and getting me into the MDX I was looking for and for a great price. I flew all the way from Atlanta, GA to buy a car from Mike, so truly is a testament to how hard More

by Lars13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Luong
Feb 07, 2013 -

Hiley Acura responded

Lars, we cannot begin to thank you enough for your fantastic review of our dealership. We are overjoyed that we were able to find a vehicle that you loved at a price that you loved even more! If there is anyway that we can assist you again in the future, please let us know and we would be more than happy to do so. We really appreciate your business, feedback, and support; it means a great deal to all of our staff. We hope that you continue to enjoy your new MDX, and that we can see you again sometime in the future. Thanks again, and don't forget to check us out on Facebook and Twitter. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

February 04, 2013

I went to the dealership last week to test drive a Hyundai Tucson and loved it. I went to my bank to get my loan in order and came back to discuss my terms with the dealership on the price and the car More

by lindsey.stucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Garnett, Dung Hoang
Feb 04, 2013 -

Hiley Acura responded

Lindsey, the situation that you are describing is completely unacceptable and does not live up to our customer service standards. I strongly apologize for the experience that you had at our dealership. I would like to talk to you further regarding this situation. If you could contact me at your earliest convenience, I would greatly appreciate that. I look forward to speaking with you soon. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 29, 2013

I was highly disrespected following purchasing a vehicle from the dealership. I was trying to get small things resolved and was surprised by the cutomer service. It appears that the sales team becomes very More

by consumer13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Albarran
Jan 29, 2013 -

Hiley Acura responded

I'd like to extend my sincerest apologies that you left our dealership feeling disrespected. I would really appreciate the chance to speak with you regarding this matter so I can learn the details of the situation and apologize to you personally. We would like to work with you to make this situation right. Please contact me directly at your earliest convenience so we might work towards a resolution. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

January 28, 2013

The last few visits we have been helped by Matt and he is always very friendly and helpful. He makes sure everything is fully taken care of and quickly. We have been very happy since we have helped by Matt More

by lorimccabe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 28, 2013 -

Hiley Acura responded

Thank you for taking the time to leave us this fantastic review! With customer service being our top priority it is amazing to hear that our Matt always went above and beyond to ensure your satisfaction. We are always here for you so please let us know if there is anything else we can do to help. We appreciate you choosing Mac Churchill Acura and hope you will return again very soon! Don't forget to follow us on Facebook and Twitter. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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