Hiley Acura
Fort Worth, TX
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896 Reviews of Hiley Acura
Carlos gave us an excellent deal when we came in to purchase a new car. We definitely weren't even planning on upgrading, but the way he took care of us from the first phone call to the thank you follo purchase a new car. We definitely weren't even planning on upgrading, but the way he took care of us from the first phone call to the thank you follow up note, I wouldn't have it any other way. Truly excellent service and we will recommend to all our family and friends. Thank you Carlos! More
I bought my 2013 Acura ILX at Mac Churchill and everything was fine. However, I have had it in for service several times and have had the following issues: 1) When they fixed the door recall, s everything was fine. However, I have had it in for service several times and have had the following issues: 1) When they fixed the door recall, someone forgot to plug the passenger power lock harness back in, so my door wasnt locking for a week until I noticed it. Had to take it back again to get that fixed, which is always a pain. Also, the car was practically brand new it and there was a chip on the front bumper from either them installing the license plates or the car wash (I told them not to run it through the car wash). They gave me some free touch up paint and touched it up for me, but still it's annoying on a new car. 2) I just took it in for an oil change today and when I got home I noticed the rear bumper had damage. It appears to have been from another car's license plate holder bumping it. The damage was more substantial than what I saw on the front bumper before. My car has under 10000 miles on it, but has several cosmetic damages now - all of which came from me taking my car in for SERVICE. Ridiculous. If you take your car here, make sure you do a walk around before and after with them ... which they may scoff at or is sometimes difficult when they are busy. Very frustrating for a new car owner. I wouldn't care if it was an older car, but this is under a year old and I take great care of it. More
I must say that Mike West at MacChurhill was very professional and extremely knowledgeable about Acura's. And everyone in finance were very nice and friendly as well. I did not experience any hassl professional and extremely knowledgeable about Acura's. And everyone in finance were very nice and friendly as well. I did not experience any hassles before and during the purchase of my new car. For the first time my car buying experience was absolutely terrific!!! I recommend anyone looking to buy an Acura to go to MacChurchill Acura. They are truly the best Acura dealership. They are very customer focus and believe in finding and exhausting every avenue to get you financed. MacChurchill is very fair, honest, and believe in that retention of customers. I flew from Houston Texas to purchase my car from MacChurhill in the greater Ft Worth/Dallas area, and I am 100% satisfied with the choice I made!! Being that I am so busy in the music industry, I wanted a car that would provide me all the means and comfort for my day to day driving. That is why I purchased the 2013 Acura TL on the date of January 2013. Thanks so much!!! Everyone you should buy your next ACURA FROM MACCHURCHILL!! ASK FOR MIKE WEST. YOU GUYS ARE AWESOME!! JAMES JONES SKINNY ENTERTAINMENT RECORDS, LLC More
Exceptional service with smiles, handshakes and superb professionalism! I was very impressed with the service and expertise that I encountered this afternoon when I took my vehicle to Mac Churchill Acura professionalism! I was very impressed with the service and expertise that I encountered this afternoon when I took my vehicle to Mac Churchill Acura for service. Daniel Nguyen, my Service Consultant, greeted me with a smile and was very courteous as I checked in. The waiting area was very nice and roomy with business center, kids play area and television. There were fresh baked goods and refreshments as well. Once my car was finished, Ben Srianant, another Service Consultant, greeted me and continued on the great service. To my surprise, my car was washed and vacuumed as well! I have encountered poor service at other local dealerships. My experience today was well worth the additional drive and navigating the construction. We can often be quick to complain and slow to commend. Thank you to Kimmie Hamilton, Service Manager, and other staff at Mac Churchill Acura, you have earned a repeat customer!!! More
First let's address my Sales Associate Bassam. I would give him 5's- Great ratings across the board. In fact he saved the deal a couple of times. It was his tenacity and hard work that stood out t would give him 5's- Great ratings across the board. In fact he saved the deal a couple of times. It was his tenacity and hard work that stood out through this whole experience. He is definitely an asset to your Dealership. As far as the other part of my experience at this dealership, see above grades.... OK. More
Mike Luong did a great job of stepping up and getting me into the MDX I was looking for and for a great price. I flew all the way from Atlanta, GA to buy a car from Mike, so truly is a testament to how hard into the MDX I was looking for and for a great price. I flew all the way from Atlanta, GA to buy a car from Mike, so truly is a testament to how hard he worked to earn my business. He had to overcome a major issue where the dealership website listed the wrong color on an MDX, which he and I had already negotiated, but was able to find the right one for me the day I was scheduled to fly out. I am very happy with my decision and would recommend Mike Luong and Mac Churchill to anyone looking for a new or used car. The F&I person was also great and got me thru the process quickly, so I could start my drive back to Atlanta. Thanks Mike!! Sincerely, L. Stenger More
I went to the dealership last week to test drive a Hyundai Tucson and loved it. I went to my bank to get my loan in order and came back to discuss my terms with the dealership on the price and the car Hyundai Tucson and loved it. I went to my bank to get my loan in order and came back to discuss my terms with the dealership on the price and the car report. After a battle with absolutely rude manager named Paul Garnett, the sales person Dung spoke more reasonable and we agreed for the dealership to take the vehicle to a mechanic shop to get a full diagnostics report done before I made my purchase. They wrote a contract stating that I paid $500 down to reserve the car and for them to take it to the shop as agreed. The morning that they were suppose to take it to the shop I instead received a phone call that my car that I paid $500 down for had been sold. Kind of funny since they weren't able to sell it for the past 7 months, and my paperwork had seemed to just disappear when someone else is interested in it, especially when they said it wouldn't be for sale. And the vehicle is still available for sale on their website. The only offer was that they would help me find another vehicle. This is a bad business through and through, and would not recommend to anyone. More
I was highly disrespected following purchasing a vehicle from the dealership. I was trying to get small things resolved and was surprised by the cutomer service. It appears that the sales team becomes very from the dealership. I was trying to get small things resolved and was surprised by the cutomer service. It appears that the sales team becomes very rude once you sign the papers. More
The last few visits we have been helped by Matt and he is always very friendly and helpful. He makes sure everything is fully taken care of and quickly. We have been very happy since we have helped by Matt always very friendly and helpful. He makes sure everything is fully taken care of and quickly. We have been very happy since we have helped by Matt the last few visits. More