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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
March 20, 2013
The Acura Dealership determined that I needed some maintenance on the transmission and brakes of my Acura RL during my last trip. I had time to do an oil change and replace the fluid in my transmissio maintenance on the transmission and brakes of my Acura RL during my last trip. I had time to do an oil change and replace the fluid in my transmission but said I would have to return for brake work. I came back without an appointment and they were able work me in and replace the front brakes while I waited. There were some questions my me about the price of replacing brakes on an Acura RL but everything was explained to me and fixed to my satisfaction. While there the owner books from an 2014 Acura RLX were shared with me and new features explained in detail. All personnel from Maintenance and Sales were more professional and pleasant than I had experiences at other auto dealerships. More
by mike2landon
Employees Worked With
Michael Weide
March 20, 2013
freaking company will string you on for a very long time almost 3 whole days every freaking day i was told i was approve but was only told a freaking lie i had to call the police in order to get my money ba almost 3 whole days every freaking day i was told i was approve but was only told a freaking lie i had to call the police in order to get my money back did the police come and they did one person told me i was not going to get my money that why i call the police More
by Marine0811
Employees Worked With
dont remember
March 19, 2013
We have enjoyed owning three different Acura vehicles over the past 20 plus years. Having worked in multiple cities during my corporate career including Minneapolis, Chicago and Atlanta I have had the b over the past 20 plus years. Having worked in multiple cities during my corporate career including Minneapolis, Chicago and Atlanta I have had the benefit of working with several Acura dealers for service including most recently, Nalley Acura in Atlanta. But, I must report that the high level of professional service we have experienced at Mac Churchill Acura goes far beyond our expectations and our previous experiences with the other Acura dealers across the US. We are extremely pleased to have Mac Churchill Acura as our servicing dealer. More
by jeelliott
March 17, 2013
Bought my car at MacChurchill as well as the maintenance package. I trust the service department to take care of my car. I'm really hard on cars and they make them last! package. I trust the service department to take care of my car. I'm really hard on cars and they make them last! More
by horaksmith1
March 17, 2013
This was my first car buying experience and I doubt I will ever have a better one. Thai was extremely professional, helpful and respectful. Most importantly, he was very truthful and knowledgeable about will ever have a better one. Thai was extremely professional, helpful and respectful. Most importantly, he was very truthful and knowledgeable about the specific car and the Acura brand. He knows exactly what customer service is, which is a refreshing change from a lot of car dealers, and even most service industries in general. I was fortunate to get to work with him and he far exceeded my expectations. Thanks, Thai, for a great buying experience! More
by PokesFan00
Employees Worked With
Thai Nguyen
March 17, 2013
Excellent customer service. Greeted by a lot of McChurchill personnel to insure I was being taken care of. I was, John was excellent. Aggressively found the car I was looking for. He listened to wh McChurchill personnel to insure I was being taken care of. I was, John was excellent. Aggressively found the car I was looking for. He listened to what I wanted and delivered, along with a finance mgr, and the finance mgr Cisco. I would recommend McChurchill to everyone. More
by Kellewis
Employees Worked With
John Thompson
March 16, 2013
The service was great! I was in and out in a timely manner and treated with the highest quality of costumer service by very friendly people! manner and treated with the highest quality of costumer service by very friendly people! More
by Gauge.morgan
Employees Worked With
Taylor Jones
March 07, 2013
Had a great experience with my salesman dung, very professional and knew his product, hands down the best salesman i have ever meet. He made me and my wife feel at home. When it came to price his man professional and knew his product, hands down the best salesman i have ever meet. He made me and my wife feel at home. When it came to price his manager Jason made it impossible to say no. I will tell everyone about this place. Great facility and the staff is very friendly. Thank you for a outstanding experience More
by jtaylor12073
Employees Worked With
Dung Hoang
March 06, 2013
Not very happy. We bought a used Tahoe from here, fully loaded, only to find out the next morning that the rear A/C and heat doesn't work and the heated seats don't work. Hello???? Those are the selling po loaded, only to find out the next morning that the rear A/C and heat doesn't work and the heated seats don't work. Hello???? Those are the selling points on this vehicle. How can you sell an LT model at an LT price when the added features of an LT model DON'T EVEN WORK? This is something I would expect from a tote the note lot. Not MacChurchill. When I brought this to the managers attention, his response was that's what you get with a 10 year old vehicle. Really? What I expect is MacChurchill is going to sell me a sound vehicle at a reasonable price. If something is broke, drop the price or fix it. Needless to say, we bought this vehicle fully loaded, it's not. Rear A/C and heat is a big deal in these vehicles and I'm sure it's not cheap to fix. I will not be going back to MacChurchill, and instead of referring my friends and family, I will be certain to tell them to avoid MacChurchill. More
by Samcollinsworth
February 28, 2013
Mac C is fortunate to have Taylor at the Service Desk. His work ethic and high standard provide confidence that the service will be done to that same standard. I appreciate knowing that Taylor checks the His work ethic and high standard provide confidence that the service will be done to that same standard. I appreciate knowing that Taylor checks the vehicle before it is returned to me. Awesome. More
by aliciahernandez27
