Hiley Acura
Fort Worth, TX
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896 Reviews of Hiley Acura
The Salesperson we worked with was NOT the source of our bad experience. Mike was friendly and committed time to show us the vehicles of interest and answered all our questions. The problem at this dealer bad experience. Mike was friendly and committed time to show us the vehicles of interest and answered all our questions. The problem at this dealership are the Sales Managers, those individuals who hide in the corner office and dictate the numbers. The manner in which they negotiate is they present the high number for their vehicle and a low ball number for your trade and then I guess they expect the back and forth negotiations to take place. This was the only dealership that we visited that used these tactics. We had a standing offer from another dealership for our trade and Mac Churchill knew this and they knew the number. The Sales Managers sent Mike to us with and insulting offer for our trade that was HALF of what the other dealership had offered us. After three hours invested I was not interested in playing the back and forth negotiation tactics that this dealerships Sales Manager choose to operate under. We left, went to the other dealership and purchased the other vehicle. I will NOT visit Mac Churchill dealerships again under any circumstances. There are too many other RESPECTFUL dealerships to choose from rather than waste time at Mac's. More
The experience was great,everyone was nery informative and they moved things along very quickly. my salesman went over all the features with the car and made sure i was very comfortable about my new purch and they moved things along very quickly. my salesman went over all the features with the car and made sure i was very comfortable about my new purchase and made sure all my answers and concerns were addressed. When it was time to sign all the paper work they took the time to explain what everything in a timely manner. I would definetly make a purchase at mac churchill acura again! More
They make you feel like you are their most valuable customer. No request was too big or small. When we went to pick up our RLX, Mike West was waiting in the parking lot for us to arrive. He was jut as customer. No request was too big or small. When we went to pick up our RLX, Mike West was waiting in the parking lot for us to arrive. He was jut as excited for us to see our car as we were. Truly a remarkable experience! More
Taylor was extremely helpful from my test drive request all the way through our buying experience. He answered every question we had, was friendly and punctual. He went out of his way to follow up every all the way through our buying experience. He answered every question we had, was friendly and punctual. He went out of his way to follow up every step of the way and made sure we got exactly what we were looking for. Once we got to the financing department we met with Dare. Dare made sure we were informed on all of the maintenance packages and benefits and even worked on getting us a better rate. He was very knowledgeable and honest. Both gentleman were honest and never made us feel pressured. We will definitely buy from Mac Churchill Acura again in the future and make sure our friends are aware of the fantastic service we received! More
I went to the Mac Churchill Acura dealership to get help with syncing my garage door opener with my car. I had a gorgeous TSX I was leasing and only had it for 15 months with only 7000 miles on it. I met Ph with syncing my garage door opener with my car. I had a gorgeous TSX I was leasing and only had it for 15 months with only 7000 miles on it. I met Phil Yoder who was very nice about helping me. He casually asked me if I was ready to get a new car and he thought the new ILX would be a good fit for me. He had the color I wanted and said I would not be out any money out of pocket. The next day I went back with my BBF to negotiate a deal even though I loved my TSX. I ended up leasing a new 2013 TL before the day was over! This was the car my BF wanted me to get when I got the TSX the year before. There was no high pressure from Phil or Mike at all. It was the first time I went to get a car and was very comfortable with the salesmen. Phil is honest and very outgoing, a real people person! Mac Churchill Acura is my dealership now. They certainly made up for my first experience there and they will get my repeat business. See Phil if you want a real honest and forth right car buying experience. Mike was really great with all he did for me. They both stayed late to finish paperwork so I could take the new car home that night. Just before signing the contract it dawned on me I had not even driven the car yet! That is how comfortable I was. Also if you are in the market for a 2012 TSX in excellent condition they happen to have one on the used lot. Just tell them Betty sent you! More
Everyone at this dealership should learn from Taylor Jones customer service skills. A+ in my book!! I will be back for my next service for sure! Jones customer service skills. A+ in my book!! I will be back for my next service for sure! More
I was impressed with how quickly I was able to get my car in and out for service. I call Friday morning and had my car back Saturday afternoon for a road trip on Monday. in and out for service. I call Friday morning and had my car back Saturday afternoon for a road trip on Monday. More
Last Saturday, 16 Mar 2013, my husband and I were scheduled to meet with Mike Luong, but we met with Thai Nguyen and later spoke with Mike. These two young men work so very well together as a team, scheduled to meet with Mike Luong, but we met with Thai Nguyen and later spoke with Mike. These two young men work so very well together as a team, it made us at eased. They asked questions about what we want, price range and amount wanting to pay per month. Their honesty and compassion in answering our questions, consideration for our concerns and our time were very refreshing. Long story short they worked hard and we drove away in a 2007 Chrysler Pacifica. Thanks Mike and Thai for you zealousness in making our search a success. We will refer you two and MacChurchill Acura to our family, friends and church members. Again, thanks for the experience. More
Best place to buy a car for sure:) no hassles! They are very accommodating and not pushy. I will go back here every time I need a new car! very accommodating and not pushy. I will go back here every time I need a new car! More
Mike Harvey was polite, respectful, and attentive. He addressed all of my concerns. He made sure my car was repaired correctly. I was pleased with the customer service and repairs addressed all of my concerns. He made sure my car was repaired correctly. I was pleased with the customer service and repairs More