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Hiley Acura

Fort Worth, TX

3.7
896 Reviews

3125 NE Loop 820

Fort Worth, TX

76137

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896 Reviews of Hiley Acura

April 07, 2013

The Salesperson we worked with was NOT the source of our bad experience. Mike was friendly and committed time to show us the vehicles of interest and answered all our questions. The problem at this dealer More

by Toyota4Runner_2013
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Weide
April 07, 2013

The experience was great,everyone was nery informative and they moved things along very quickly. my salesman went over all the features with the car and made sure i was very comfortable about my new purch More

by crispiem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joshua goodwin
Apr 08, 2013 -

Hiley Acura responded

Cris, thank you so much for sharing your story with us. We’re glad to hear that Joshua exceeded your expectations in what a car dealership experience can and should be like. We look forward to providing you with knowledgeable and friendly service during your future visits with us. Don’t forget to like us on Facebook and follow us on Twitter for money-saving coupons and service specials. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

April 07, 2013

They make you feel like you are their most valuable customer. No request was too big or small. When we went to pick up our RLX, Mike West was waiting in the parking lot for us to arrive. He was jut as More

by Stutwiler
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike West
Apr 08, 2013 -

Hiley Acura responded

Thank you for taking the time to share your recent experience with Mike West. We are constantly working on improving our customer service levels in order to provide our customers with nothing but the best and your contribution encourages us. We look forward to seeing you when it’s time for your next service visit. Don’t forget to check us out on Facebook and Twitter for coupons for your next visit. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

March 26, 2013

Taylor was extremely helpful from my test drive request all the way through our buying experience. He answered every question we had, was friendly and punctual. He went out of his way to follow up every More

by jordanandchuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2013 -

Hiley Acura responded

Jordan and Chuck, thank you both for taking the time to share your experience with Taylor and Dare. Our goal as a business is simple: to please every customer who walks through our doors. It looks like we were successful in that goal with you, and we look forward to continuing to meet your expectations in the future. Make sure you follow us on Twitter and Facebook for news and exclusive offers from our dealership. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

March 26, 2013

I went to the Mac Churchill Acura dealership to get help with syncing my garage door opener with my car. I had a gorgeous TSX I was leasing and only had it for 15 months with only 7000 miles on it. I met Ph More

by bettybombs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike West
Mar 26, 2013 -

Hiley Acura responded

Betty, we cannot thank you enough for your fantastic review of our dealership. We are overjoyed that you were able to find the LX that you loved in such a low pressure and comfortable atmosphere. If there is anyway that we can assist you again in the future, please let us know and we would be more than happy to do so. We really appreciate your business, feedback, and support; it means a great deal to all of our staff. Thanks again! Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

March 24, 2013

Everyone at this dealership should learn from Taylor Jones customer service skills. A+ in my book!! I will be back for my next service for sure! More

by Ls1inoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Jones
Mar 25, 2013 -

Hiley Acura responded

Thanks for taking the time to leave this great feedback! I am thrilled that Taylor was able to provide you with excellent customer service at your recent service visit. He is an excellent member of our team! We look froward to seeing you at future sales or service appointments. If you have not already, connect with us on Facebook and Twitter for exclusive offers and updates. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

March 23, 2013

I was impressed with how quickly I was able to get my car in and out for service. I call Friday morning and had my car back Saturday afternoon for a road trip on Monday. More

by joyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Smith
Mar 25, 2013 -

Hiley Acura responded

Joy, thank you for this great review! I am happy to hear that we made your experience at our Service Center a pleasant one this past weekend. We hope to give you the same speedy and thorough customer care during all your future appointments with us. Be sure to check us out on Facebook and Twitter to take advantage of our monthly coupons and offers before they expire. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

March 22, 2013

Last Saturday, 16 Mar 2013, my husband and I were scheduled to meet with Mike Luong, but we met with Thai Nguyen and later spoke with Mike. These two young men work so very well together as a team, More

by Worthysister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Luong, Thai Nguyen
Mar 22, 2013 -

Hiley Acura responded

Thank you for your feedback about Mike and Thai. We're so happy to hear that your car shopping experience at our store was to your satisfaction. Congratulations on your Pacifica, and we hope that you'll keep us in mind for any future maintenance or repair needs. Don't forget to follow us on Facebook and Twitter to stay updated with the dealership. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

March 21, 2013

Best place to buy a car for sure:) no hassles! They are very accommodating and not pushy. I will go back here every time I need a new car! More

by jenn9846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Newell , Mike West
Mar 21, 2013 -

Hiley Acura responded

Jenn, thank you so much for taking the time to rate us on Dealer Rater! Our team has worked very hard to create a hassle-free, stress-free environment throughout our dealership. We are proud to have earned your business and committed to keeping it that way! Please let us know if there's anything we can do for you, and don't forget to check us out on Facebook and Twitter. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

March 20, 2013

Mike Harvey was polite, respectful, and attentive. He addressed all of my concerns. He made sure my car was repaired correctly. I was pleased with the customer service and repairs More

by Diamonds1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harvey
Mar 20, 2013 -

Hiley Acura responded

Thank you for the 5-star review! We are glad to hear that Mike gave you the time and attention that you deserve throughout the entire car servicing process. Please don't hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials before your next service appointment. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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