Hiley Acura
Fort Worth, TX
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896 Reviews of Hiley Acura
I give this dealer ship and sales associates a 5 because they meet my needs and I left satisfied with my purchase as well as my monthly payments. Thai helped me pick out the vehicle and he went over all the they meet my needs and I left satisfied with my purchase as well as my monthly payments. Thai helped me pick out the vehicle and he went over all the steps I had to consider before purchasing my car. Thai is an awesome sales associate with a positive attitude and he kept a smile on his face. Dare want over the finances with me and he made sure that my payments were on the week that I get paid and he referred me to the best insurance company. I believe that he is a great finance manager and he knows what he's doing. Keep up the good work guys, I will recomend my family and friends to this dealership. More
This was the best car buying experience I've had. Our salesman, Mike Weide was knoweledge, patient, and down to earth. I will definitely recommend Mac Churchill, and specifically Mike to friends/fami Our salesman, Mike Weide was knoweledge, patient, and down to earth. I will definitely recommend Mac Churchill, and specifically Mike to friends/family. Teresa Gardner More
We looked at several dealerships and sales people but we have to say the biggest selling point for us was MICHAEL WEIDE!!! He went out of his way to demonstrate the pros and cons and never once bad mouth ot have to say the biggest selling point for us was MICHAEL WEIDE!!! He went out of his way to demonstrate the pros and cons and never once bad mouth other car makes which we made him aware that we had been talking to other dealerships. OUTSTANDING SALES and Customer Service from Mr. Weide!! Also, Mr. Carlo Guerrera was so patient and very informative regarding pricing and provided my husband with very accurate information!! Thank you Michael for your outstanding service!! Oscar and Maria Rosa Escobedo More
Purchasing our 2013 RDX from Mac-Churchill Acura in Fort Worth was a positive experience. Our salesman, Michael Weide, was friendly, helpful, very knowledgeable about his product and answered every question Worth was a positive experience. Our salesman, Michael Weide, was friendly, helpful, very knowledgeable about his product and answered every question we had. I marked the Price question as "Good" because no matter what price is negotiated, one always wishes it were less. A "Great" price would be $0. However, price negotiation was handled professionally by Carlo Guerrera and we are pleased with the price we paid or we would not have signed the contract. All of our interactions with Michael and the dealership have been great and I would have no problem recommending them to anyone wishing to purchase a new Acura. More
The experience was positive. When we went to the dealership, we were only planning to look but the RDX sold itself after the test drive. The reason why not everything is great is because the fuse bo dealership, we were only planning to look but the RDX sold itself after the test drive. The reason why not everything is great is because the fuse box cover was missing after we drove the car home. BTW, I generally get very irritated with relentless number of surveys and phone calls. More
We brought our vehicle in for a state inspection and was really pleased with the service we received from Justin Bays. He was friendly, helpful and engaging. The facility was immaculate and everyone seeme really pleased with the service we received from Justin Bays. He was friendly, helpful and engaging. The facility was immaculate and everyone seemed to be really friendly. We could certainly see who the regulars were and they were treated as part of the family - that was nice to see. Everything was efficient and everyone was courteous and attentive. Didn't feel like the grungy service areas that I have been to in the past. I would definitely take my care here again. The only problem that I have and could easily sway me from wanting to give feedback again is I received calls every day to complete a survey and when given an email address I received 53 emails in 1 day requesting feedback. I am more than happy to give feedback and criticism if necessary and this location far exceeded my expectations. However, the feeling of harassment my outweigh that. More
Mr. Zach Stoops was my sales person on the evening of Saturday, 13 April 2013. Mr. Stoops answered the phone when I was inquiring about the availability of a 2014 RLX to look at and test drive. He was Saturday, 13 April 2013. Mr. Stoops answered the phone when I was inquiring about the availability of a 2014 RLX to look at and test drive. He was very friendly and personable. It was getting close to closing time, but Zach offered me to come by anyway to afford me the opportunity to have him go over the vehicle with me. That made a great first impression with me right off the bat. When I got there, Mr. Stoops went over the vehicle's features in great detail which I very much appreciated. He was extremely knowledgeable about every facet of the product's features. Then he took me on a test drive to demonstrate the driving and handling qualities of this superb automobile. He then allowed me to drive the vehicle back to the dealership. Then he sat with me and asked me questions about my 2005 RL and the 2014 RLX. His presentation of the vehicle was very well done and eloquent. He is one of the best sales persons I have met and is an asset to the Mac Churchill Acura team. More
In the past, I've had a few disappointments with Mac Churchill Acura, which I took up with them in a positive way. They were more than accommodating in fixing the problems (quality of wash jobs, reluct Churchill Acura, which I took up with them in a positive way. They were more than accommodating in fixing the problems (quality of wash jobs, reluctance to help with warranty work on two occasions, once with an interior A/C duct, later with a broken cup-holder). After elevating both issues to management, they stepped right in and took care of the problems in a satisfactory way. I believe they're doing better now, and results are quite satisfactory. Taylor Jones now handles my service work, and he is most conscientious about keeping me informed, setting up appointments, etc. More
This is my 6th Acura, and 4th purchase from Mark Smith at Mac Churchill. As Always, they NEVER disappoint and have always treated me like I was part of their family. How refreshing to find a Company so tru Mac Churchill. As Always, they NEVER disappoint and have always treated me like I was part of their family. How refreshing to find a Company so truly dedicated to customer service. Always a great experience at Mac Churchill Acura. No hassle, no arguments....just a focus to please. Thanks again for another amazing car buying experience! Keep up the superior work! More