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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
May 14, 2013
My family and I recently had the pleasure of working with James and Mike. For the past couple of months we have stopped by to look at used vehicles. From the beginning James has been very friendly and extre James and Mike. For the past couple of months we have stopped by to look at used vehicles. From the beginning James has been very friendly and extremely accommodating to our needs. He also possessed a hard work ethic and demonstrated a high level of professional service. Mike was extremely courteous, attentive, and provided us with truly exceptional customer service. He worked hard to hammer out a deal that was honest and straight forward. Thanks to James and Mike, we successfully completed the purchase of our third Acura from Mac Churchill Acura. We couldn't be happier with our decision! More
by tiffany6876
Employees Worked With
Mike Luong, James Haas
May 13, 2013
My experience can be summed up in one word - OUTSTANDING! Every employee was courteous, friendly & professional! Ken Clark made our experience an enjoyable one with his friendly style & total command of his Every employee was courteous, friendly & professional! Ken Clark made our experience an enjoyable one with his friendly style & total command of his product & job. You will be seeing again "down the road!" More
by buffdriver52
May 13, 2013
I bought a 2008 BMW X5 around 26 February 2013. Dre in sales was one of the best, if not THE best salesmen I've ever had the chance of working with. There were a few small problems but he worked everythin sales was one of the best, if not THE best salesmen I've ever had the chance of working with. There were a few small problems but he worked everything out and got me on the road. With that being said I moved onto the finance department to finish my transaction. I was told that my trade-in was going to be paid off and that everything else was good to go. A few months later I get a call from my old finance company and was told there was still a balance on my trade-in. When I asked why they said that they gave Mac Churchill the payoff amount and that that amount was good for 10 days and that they didn't send the payment in until almost a month later. So the payoff amount that they had was no longer valid and there was a remaining balance on the car. I contacted Mac Churchill Finance department and explained the problem and was told that they would look into it and would call me right back. A week goes by and I called back up, explained what happened again and was again told that they would look into it and call me right back. Another week goes by with no call so I head back to Mac Churchill and ask to speak with the Finance Manager. I waited 40 minutes before I was finally seen. When I was finally able to talk to someone I was told that, "We paid off the amount that was give to us." I told them that they didn't pay it off in the time the bank gave them and that it was a mistake on their part not mine. I was then told that they already had the title to the vehicle and that the remaining balance fell on me to pay. And if it wasn't paid it would reflect on my credit and not affect the dealership. The next day I called the company that financed the car and explained what the dealership had said. They told me that as long as there was a balance THEY, not the dealership, had the title and that they would not release it until the balance was paid in full. They also said that it looked like the dealership was trying to make me pay for their mistake. It upsets me that I signed an agreement with the dealership stating that the vehicle was going to be paid in full and because of their mistake I was stuck with the balance. More
by adegennaro74
Employees Worked With
Finance Department
May 11, 2013
Eric Logan was one of the nices salesman. He helped me Eric Logan was one of the nices salesman. He helped me out when I thought I could never get a car with that low of miles. I am so happy with my purc Eric Logan was one of the nices salesman. He helped me out when I thought I could never get a car with that low of miles. I am so happy with my purchase. Thanks again to Mac Churchill More
by Tiffanyas
Employees Worked With
Eric Logan , Eric Logan
May 11, 2013
The service was exceptional. Courtney took the time to make sure I was comfortable with my purchase, and was very thorough with all the bells and whistles of the car. Would recommend Courtney Johnson to a make sure I was comfortable with my purchase, and was very thorough with all the bells and whistles of the car. Would recommend Courtney Johnson to a friend/family looking to purchase a new car. More
by bobey56
Employees Worked With
Courtney Johnson
May 09, 2013
This is my third Acura from Mac Churchill. For the past 8 years, I have received exceptional service with all three autos. I am always given the time it will take to complete my service and my car is always years, I have received exceptional service with all three autos. I am always given the time it will take to complete my service and my car is always ready as I have been told. The waiting area has wi-fi and refreshments and it very comfortable. Everyone is courteous and professional. Also, the buying experience is easy. I will continue to purchase my future Acuras from Mac Churchill. More
by vhubbard
Employees Worked With
David Nguyen
May 07, 2013
Jason Lee was informative, attentive to my needs, and knowledgable about the cars I tested. He was genuinely interested in getting me into the right car for my needs and truly believes in the product he knowledgable about the cars I tested. He was genuinely interested in getting me into the right car for my needs and truly believes in the product he is selling. I had been looking at cars for several months before visiting Mac Churchill Acura and can say that I felt more at ease with Mr. Lee than any other salesperson I'd been working with up to that point. Further, I work long hours and feel he went above and beyond expectations in that he was willing to stay late in order to assist me. Excellent customer service More
by wookiegurl
Employees Worked With
Jason Lee
May 04, 2013
This is the second time I've used Churchill Accura for some service and they have always been friendly, accommodating and competitive. Justin Bays was super in making sure I was taken care of properl for some service and they have always been friendly, accommodating and competitive. Justin Bays was super in making sure I was taken care of properly and the service done on my vehicle was top notch. Thanks! I just noticed that I have to sign on to an account to complete this survey. If it wasn't for the fact that I'd like to see Justin and the dealership get the credit, I'd erase this survey! More
by crazytex
Employees Worked With
Justin Bays
May 03, 2013
The management and Courtney Johnson offered great service from the very beginning of my sale. I'm always nervous when entering a dealership because I assume people will say what they think I want to hear. Tr from the very beginning of my sale. I'm always nervous when entering a dealership because I assume people will say what they think I want to hear. Trust me that wasn't the case. Courtney answered all my questions and more. They were upfront and honest with me. Courtney made me feel comfortable as this was the first time I had ever purchased a car alone. I would recommend Courtney Johnson to anyone looking for a fantastic deal, great customer service and awesome car. More
by Telle0921
Employees Worked With
Courtney Johnson
May 01, 2013
Went to, Mac Churchill to look at purchasing a new vehicle. Thai was the first sales person to introduce himself to me. He was very upfront and honest salesman. The experience I had was a good buying vehicle. Thai was the first sales person to introduce himself to me. He was very upfront and honest salesman. The experience I had was a good buying experience. However my brakes needed to be replaced and steering is shakey.They kept my car over nightt, gave me a filthy loaner, brakes still squeak , steering still shakes , and instead of replacing the brakes they gave me a box with new ones for me to have replaced. After today I will definitely not refer anyone to this dealership. It's sad when they seem to care more about the deal, rather than repeat business. More
by sarms82
Employees Worked With
Thai Nguyen
