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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
May 27, 2013
I suddenly needed to replace my 06 TL. I was not as prepared as I would've liked to have been, but Kimmie was able to make it happen. He stayed with the deal until it worked. And it worked well! Thanks prepared as I would've liked to have been, but Kimmie was able to make it happen. He stayed with the deal until it worked. And it worked well! Thanks Kimmie! The handoff to Dare was great. Dare is a very personable, down-to-earth guy who made the finance experience a very pleasant and easy one! THe outcome is that I drove away in a '12 TL. Nice! Thank you both! Stan R. More
by StanR2260
Employees Worked With
Kimmie Hamilton
May 26, 2013
We just purchased a new Acura MDX from Mac Churchill, and could not have been more pleased. We worked with Taylor G. and found him to be honest, straightforward and extremely willing to help. He made every could not have been more pleased. We worked with Taylor G. and found him to be honest, straightforward and extremely willing to help. He made every effort to make our experience easy and enjoyable, a daunting task for customers as picky as we, and with seven month old twins involved, he did a fantastic job, He made us comfortable with the process and found us the car we wanted, then worked out a great deal to make the vehicle work for our price range. He seemed to really enjoy helping us get what we wanted, without being pushy or putting pressure on us for options or decisions. The finance department representative, Cisco, made the paperwork process easy, presented additional options, then sat back and let us make our decision. All told, this has been the best experience we have had purchasing a vehicle. Mac Churchill is the first place we will look when the time comes to purchase another car. More
by WTMC44
May 20, 2013
I was very satisfied with my visit Eric Logan was extremely helpful and very professional , he got me the best deal i could find i wont go anywhere else to purchase a new car. extremely helpful and very professional , he got me the best deal i could find i wont go anywhere else to purchase a new car. More
by CaliQueen
Employees Worked With
Eric Logan, Eric Logan
May 17, 2013
The service that I received by these two employees was awesome. I was referred to them by a family member who also had a great experience there. I visited a different Acura dealership the same day befroe awesome. I was referred to them by a family member who also had a great experience there. I visited a different Acura dealership the same day befroe going to McChurchill and the staff gave be a tremendously better deal for an even better vehicle. Superb customer service!This was the first dealership who gave me exactly what I asked for and not try to talk me into getting something I don't want. They truely repesent this dealership well. More
by jldunbar
Employees Worked With
David Diamond, David Nguyen
May 17, 2013
From the second I pulled into the garage to the second I left, everyone was so genuinely nice and helpful. This dealership isn't close to my home or work but I would use them again. In this day and age it's left, everyone was so genuinely nice and helpful. This dealership isn't close to my home or work but I would use them again. In this day and age it's rare to get that kind of genuine hospitality. More
by tcoons312
Employees Worked With
I really wish I remembered the name of the gentleman that helped me, he was fantastic!
May 16, 2013
Fast friendly service. The waiting room is one of the most comfortable that I have been in. Plenty of water and coffee. I received my vehicle in the same clean condition that I had it. most comfortable that I have been in. Plenty of water and coffee. I received my vehicle in the same clean condition that I had it. More
by jamosquera
Employees Worked With
Sorry can't remember the employee
May 16, 2013
Justin has excellent customer service and went above and beyond to make sure my car was serviced properly and made the process smooth. Highly recommended service advisor! beyond to make sure my car was serviced properly and made the process smooth. Highly recommended service advisor! More
by Rajohnso
Employees Worked With
Justin Bays
May 15, 2013
took advantage of a groupon this service dept had for an alignment. after wasting 1-1/2 hours of her time, they flat out lied to my wife, who took the vehicle in, saying that parts were broken and they cou alignment. after wasting 1-1/2 hours of her time, they flat out lied to my wife, who took the vehicle in, saying that parts were broken and they couldn't loosen the bolts/nuts needed to perform the alignment. they told her to just get a refund from groupon. when I called to ask about this, I was told that different parts were broken and the parts they told my wife were broken were not just worn out. and now they are saying they were able to adjust one of the front wheels and one of the back. this was when I informed them most of the front end had just been replaced and the parts in reference were said to be good (or they'd have been replaced as well). when I looked at the print out they provided of before and after, only one wheel was different... and that actually was done so as to REALLY put the car out of alignment. remember, we'd just had the front end worked over and just wanted an alignment for good measure. I'd dropped it until they called me for a follow-up, where the lady said she'd tell the service manager so I advised since she was concerned about the lack of service we got that I'd deal with the service manager when I got back in town. when the time came, I called to speak to him and was left on hold for over 8 minutes before they came back to tell me he was on the phone. so I just stopped by. huge waste of time. kept on saying parts were broken... any one with a rudimentary knowledge of a front end knows that if tie rods are 'broken' that the car won't steer and should be advised as unsafe to drive. talked to the front end mechanic again and he advised all the parts in question are good. then took the car to a front end specialty shop and paid them to inspect the front end to be told that there is nothing wrong with the parts that Mac Churchill Acura service dept repeatedly claimed as bad. it is my opinion that it was all a major waste of time, bad service, sub-standard work, and some type of shuck-and-jive to either not honor the groupon or to get us to pay for service not needed or to cover up their lack of ability/quality/service. More
by darphi
Employees Worked With
Bobby Srianant
May 15, 2013
I continue to be completely satisfied with each one of my visits to MacChurchill Acura. I purchased an Acura from Mac Churchill a year ago and was so impressed that I had to go back for my next car! Brittany visits to MacChurchill Acura. I purchased an Acura from Mac Churchill a year ago and was so impressed that I had to go back for my next car! Brittany took care of me both times, I couldn't be happier. She along with her staff are always attentive and committed to 100% satisfaction from me. More
by gatlina
