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Hiley Acura

Fort Worth, TX

3.7
896 Reviews

3125 NE Loop 820

Fort Worth, TX

76137

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896 Reviews of Hiley Acura

June 14, 2013

Thai was an absolute joy to work with. He went over and above to make sure I left the dealership with a vehicle. I highly recommend him and Mac Churchill to anyone that may have special circumstances or ju More

by LSchiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
Jun 18, 2013 -

Hiley Acura responded

Lisa, thanks so much for taking the time to share this feedback! I am so pleased to hear that Thai was helpful and accommodating during your purchase and was able to get you into a great car that suits your needs. Our number one goal is to make sure our customers are 100 percent satisfied with their experience, and I am happy our team provided this to you. We hope to see you again in the future! In the meantime, be sure to connect with us on Facebook and Twitter. Best, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 13, 2013

My praise goes to Sharbel Lattouf who renewed my confidence that there are still merchants out there that legitimately care about making a customer's experience at Mac Churchill a positive experienc More

by ScottMcN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharbel Lattouf
June 12, 2013

Taylor was really helpful and patient. And most of all very friendly and informative about every vehicle I looked at. Best sales person I had ever had. More

by Muscanere7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 13, 2013 -

Hiley Acura responded

Wow, thanks so much for this excellent feedback! I am pleased to hear that Taylor was the best salesperson you have ever had during a purchase! That is a wonderful compliment that I will definitely pass on to him. We hope to see you for any future sales or service needs! In the meantime, be sure to connect with us on Facebook and Twitter for exclusive offers and content. Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 11, 2013

Made a appointment for 6pm I was late due to heavy traffic and I WAS TURNED DOWN!!! If the service department closes at 7pm then the last oil change should be taken at 7pm,not 6 as I was told, there w More

by Csandra90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 17, 2013 -

Hiley Acura responded

I sincerely apologize for your recent discontent with our service department. Our number one goal is to provide our customers with competent and efficient service, and it comes with great disappointment when we fall short of this. I would sincerely appreciate the chance to speak with you so we may work to resolve this matter. Please contact me at slattouf@macchurchill.com at your earliest convenience. Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 09, 2013

This is my third trip back to Mac Churchill and worked with David to get a new car. He is by far the most honest and caring salesperson I have ever dealt with in my life. I even brought my mother up there More

by daunh
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Jun 13, 2013 -

Hiley Acura responded

Thanks so much for this great review and your continued business! We truly appreciate your patronage. I am thrilled that both you and your mother were able to find vehicles to fit your needs. David is an excellent member of our team, and he will be pleased to know that his hard work has not gone unnoticed. We hope to continue to see you for any of your automotive needs! If you have not already, be sure to like and follow us on Facebook and Twitter. Thanks again for the review and rating, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 08, 2013

I had a great experience at Mac Churchill Acura, the associates were very friendly and helpful. There was a team of individuals who worked very diligently on getting me into a vehicle with a good deal! More

by Tgipson78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Chadwick
Jun 13, 2013 -

Hiley Acura responded

Thanks for taking the time to share this feedback with us, and congratulations on your new vehicle! I am thrilled that our entire team was helpful and accommodating throughout your purchase. We understand that shopping for a new car can often be stressful, therefore we strive to create a stress-free and relaxing environment. I am happy our team provided this to you and was able to get you into a great new car. We hope to see you for your future automotive needs. Thanks again for the review and rating, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 07, 2013

Ken is very professional, friendly, knowledgeable and efficient in his approach. He made my car buying experience very pleasant. He is patient and answered all of my questions thoroughly without makin More

by lmose1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 13, 2013 -

Hiley Acura responded

Thanks for your review and recommendation! I am so pleased to hear that Ken was friendly and helpful throughout your purchase. We strive to create a relaxing and hassle-free purchase experience for each customer, and it is always gratifying to hear when we have succeeded. I hope you are enjoying your new vehicle so far! Please don't hesitate to come see us for any of your future needs. Also, be sure to connect with us on Facebook and Twitter. Best, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 07, 2013

This was a great experience, Mike did a great job and was very accommodating to our schedule. I plan on buying another car from this dealership in the future. More

by Mmuller
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Weide
Jun 13, 2013 -

Hiley Acura responded

Thanks for taking the time to share your positive experience! Mike is an excellent member of our team, and he will be glad to hear he portrayed our commitment to quality customer service. We hope you are enjoying your new car, and we look forward to working with you again in the future! Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 07, 2013

Jamie Newell was our salesperson and she was so very professional, personable and enthusiastic. She made our car shopping experience informative and fun. After going in to look at the Acura RDX we de More

by potsnpans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike West
Jun 13, 2013 -

Hiley Acura responded

First off, thank you so much for being so kind to write this review about our dealership! Jamie takes customer loyalty very seriously and will be happy to hear that you were satisfied with your experience. It’s helpful to know when we are doing well and when we’re not. Congratulations on your new Acura! I really hope you enjoy it. If you have any questions or concerns, do not hesitate to come back in. Also, there are plenty of great deals and incentives available through our Facebook and Twitter pages, so be sure to check them out! Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 06, 2013

Our experience was exceptional. We were well informed and they worked with us until they made a deal. We had purchased a used car from them several years ago. But because their service after the sale was so More

by dede1616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Guerrera
Jun 06, 2013 -

Hiley Acura responded

Wow, I am so pleased to read about your positive experience! Thanks so much for your business. Our number one goal is to make sure each customer feels well taken care of both during and after a sale. It is great to hear that our team provided you with exceptional customer service and showed you our commitment to customer loyalty. We hope to continue to see you for any of your future needs! If you have not already, be sure to connect with us on Facebook and Twitter. Best, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

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