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Hiley Acura

Fort Worth, TX

3.7
896 Reviews

3125 NE Loop 820

Fort Worth, TX

76137

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896 Reviews of Hiley Acura

July 13, 2013

Excellent customer service. Sales and financial teams were professional and very knowledgable of the product. Solid explanation of the 2014 Acura RLX by both teams highlighting the various options on the More

by surdoja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike West
Jul 16, 2013 -

Hiley Acura responded

Thanks for taking the time to share this positive feedback! I am pleased to read that our team was helpful in finding you an Acura to suit your needs. Our main priority is to make sure our staff is knowledgeable about our product and provides each customer with the quality service they deserve. I am happy to hear this was provided to you. We hope to see you in the future for any of your automotive needs! Best, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 29, 2013

2 hour + wait for a state inspection which we had an appointment for. Not kept informed of reason for delay. It began 20 minutes after appointment and I waited for almost 3 hours after appointed time. More

by mmcgoodwin
Price
Recommend Dealer
No
Employees Worked With
several
Jul 16, 2013 -

Hiley Acura responded

On behalf of our entire team, I would like to sincerely apologize for your negative experience. Our number one goal is to provide timely and efficient service for each guest, and I am sorry that we fell short with you. I appreciate you bringing these inconsistencies to our attention, and I assure you that we will take your feedback into consideration. I would appreciate the chance to speak with you further about this situation, so we may work toward a resolution. Please contact me at your earliest convenience. Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 27, 2013

Thai Nguyen is AMAZING!!! He went above and beyond to take care me. He was constantly working a deal to earn my business. He was very kind and understanding, not something you see every day. Melissa- More

by mlctrack16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
Jul 05, 2013 -

Hiley Acura responded

Melissa, thanks so much for this great review! We strive to create a friendly and professional experience for all of our customers, and I am thrilled that Thai went above and beyond during your visit. He is an excellent member of our team and will be pleased to know you had such great things to say. If you need anything else at all, please come back to see us! Also, check out our Facebook and Twitter pages for exclusive content and deals. Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 23, 2013

I was in Dallas from out of state and chose Mac Churchill because they had plenty of inventory at the best price point. I was originally looking for a used car with low mileage. With an internet service mana More

by AngelaT001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2013 -

Hiley Acura responded

Angela, thanks for sharing this excellent feedback and for stopping in to see us during your trip! We hope you enjoyed your visit! I am happy that our team was able to go above and beyond to find you a brand new car that fit your needs and budget. Our number one goal is to provide our guests with accurate information so they can make an informed decision on their purchase. I hope you are enjoying your new vehicle so far, and we hope to see you again whenever you are in the Dallas-Fort Worth area! Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 22, 2013

I came in to see Kimmie Hamilton with a challenging deal due to my negative equity. He found a way to get me into my ore owned 2012 TSX and keep my payments in my budget. I could not be happier with my pu More

by Reading1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2013 -

Hiley Acura responded

Thank you for sharing your feedback on your recent purchase with Kimmie! Your positive feedback is truly appreciated. Our team strives to make sure each of our customers leave our dealership completely satisfied. I am happy to hear our team was able to find you a TSX to suit your needs and budget. Do not hesitate to reach out to us for any future automotive needs! Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 21, 2013

This is the fourth Acura TL that I have purchased from this dealer. My daughter purchased an Acura SUV there as well, based on my recommendation. Everyone associated with Mac Churchill is always courteo More

by Robert Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2013 -

Hiley Acura responded

Thanks for sharing your feedback, Robert! I am pleased to hear both you and your daughter had an excellent experience with our sales team. Our main priority is to provide the best customer service in every aspect of our dealership, including sales and service. We look forward to seeing you for any future sales or service needs! In the meantime, be sure to check out our Facebook and Twitter pages. Best, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 18, 2013

Great place! Great service. Nice people. I always come to this location for an oil change. It also helps that they honor Groupons. My family always comes here. More

by asyaadams
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2013 -

Hiley Acura responded

Thanks so much for this great feedback of our service department! We truly appreciate your continued loyalty and business. We understand that getting your car serviced can often be a hassle, therefore we strive to provide a quick and relaxing experience for each and every customer. It is rewarding to hear that you and your family have always experienced this with us. We hope to continue to see you for any of your service needs! Best, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 17, 2013

Thanks to David Diamond for helping me get my new Accord. Paul the Pre-Owned Manager helped me get my payments where I wanted! I will definitely be back. More

by Astoner10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2013 -

Hiley Acura responded

Thanks for taking the time to share this feedback with us, and congratulations on your new Accord! I am thrilled that David was helpful and accommodating throughout your purchase. We understand that shopping for a new car can often be stressful, therefore we strive to create a stress-free and relaxing environment. We hope to see you for your future automotive needs! Thanks again for the review and rating, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 16, 2013

I visited the Mac Churchill Acura dealership in mid-November 2012 to look at the RDX. Zach Stoops, one the sales representatives, met me and my wife as we entered the showroom floor. In the next More

by glennkinkade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2013 -

Hiley Acura responded

Wow, thanks so much for these kind words, Glenn! I am thrilled to read about your recent experience with Zach. Our number one goal is making sure our customers are completely satisfied during their purchase, as well as throughout their vehicle ownership. I am glad Zach was able to show you this commitment to providing quality customer service. He is an asset to our team and will be happy to hear this great feedback. Congratulations on your new RDX! I hope you are enjoying it so far, and I look forward to working with you on any future automotive needs. Sincerely, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

June 14, 2013

I had a great experience with my car purchase. The entire process was easy and quick. I would highly recommend this dealership to my friends and family. I will return here for my next car. More

by Nurseneva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2013 -

Hiley Acura responded

Thanks for the review and recommendation! I am so pleased to hear your recent purchase went smoothly. Our team prides itself on providing a quick and hassle-free purchase, all while maintaining a friendly environment. I am happy to hear this was extended to you. Please don't hesitate to contact us for any of your future sales or service needs! Also, be sure to check out our Facebook and Twitter pages. Best, Sharbel Lattouf | General Manager | slattouf@macchurchill.com

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