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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
August 22, 2013
Mike Luong was very helpful and did everything in his power to make our visit a great experience. We ended up buying 3 vehicles and would recommend this dealership to family & friends! power to make our visit a great experience. We ended up buying 3 vehicles and would recommend this dealership to family & friends! More
by Hpilot2011
Employees Worked With
Mike Luong, Mike Luong
August 18, 2013
Izzy is absolutely great! Very attentive and knowledgable about his job. My original salesperson was Mike who was never available for me when I needed him. But Izzy was there to answer every question I had a about his job. My original salesperson was Mike who was never available for me when I needed him. But Izzy was there to answer every question I had and he went above and beyond to get my deal completed. And I absolutely love my Chevy HHR- a car that I would have never considered but after Izzy explained the features and quality of the car, I was sold! Proof that he is good at what he does! More
by crystaljeffries
August 09, 2013
Even though I don't call ahead for my oil change they always work me in and the time spent is never too long. After the service my car is always retured clean and ready to go. Thanks guys. I really appre always work me in and the time spent is never too long. After the service my car is always retured clean and ready to go. Thanks guys. I really appreciate it. More
by mygirls11
August 07, 2013
Manager Mike West wasted my time for over 2 hours and when I finally got up to leave the store he said he would look into my offer. Mike tried to sell me a car by trashing the competition instead of prom when I finally got up to leave the store he said he would look into my offer. Mike tried to sell me a car by trashing the competition instead of promoting his product, which I found to be very childish and immature. 2 minutes after leaving the store he called me and said he accepted my offer. At that moment he took my credit card number over the phone to place a $500 hold to secure the offer. I drove by a different dealership in Arlington and was offered a better deal and Mike West wanted proof of the offer before he would consider beating Vandergriff's deal. I am not in high school and I don't feel like I need to go through this hassle or drama to purchase a $40,000 vehicle. Mike said he could not beat the deal and refused to issue a refund to my credit card (which is illegal in the state of Texas) and will only do it if I come back to his store with my credit card (even though the number was given over the phone). Save yourself frustration and money and shop elsewhere. Car buying should be fun and unfortunately this manager made this the worst experience I've ever had. The 2 sales guys who helped me were great (Dustin and Brad) but this manager should find a job doing something else. More
by NoDieUSA
Employees Worked With
Mike West
August 06, 2013
The reason for the Perfect 5 score on each catagory is because we were treated with Respect, Knowledge of vehicle, Fairness of our trade-in. I think all the above did go above and beyond of the duties as because we were treated with Respect, Knowledge of vehicle, Fairness of our trade-in. I think all the above did go above and beyond of the duties as a Dealership. Jason Lee, Mike West, Cisco, and Service dept. all stayed late to complete the process. Jamie Newell was great to be there Sunday and answer some of our questions on the vehicle. You have a Great Team! More
by terrylj1
Employees Worked With
Jason Lee, Mike West, Mike Harvey
August 05, 2013
I recently bought an MDX 2014. This was my second MDX purchase at Mac Churchill Acura. Jamie Newell was the salesperson, who demonstrated highest level of professionalism, product understanding and custo purchase at Mac Churchill Acura. Jamie Newell was the salesperson, who demonstrated highest level of professionalism, product understanding and customer service. The buying experience was extremely pleasant and honest without any hidden charges / last minute surprises. Mike West is one of the best sales manager I have worked with. I recommend this dealership to anyone interested in a new or used vehicle. Aamer More
by aamerrehman
August 01, 2013
Our visit was excellent. We were there quite a while...long while, but were properly taken care of by all personnel.The salesman, new car Manager and Cisco the Finance manager. I drove 3 different while...long while, but were properly taken care of by all personnel.The salesman, new car Manager and Cisco the Finance manager. I drove 3 different vehicles and decided on the TSX. They found a red one for me and it is great! Thank you. More
by kathall
Employees Worked With
Jason Lee
July 31, 2013
While the experience started out ok, this salespersons closing technique was terrible. Over the years we have probably bought and sold at least a dozen cars, the majority being new. At the critical point, closing technique was terrible. Over the years we have probably bought and sold at least a dozen cars, the majority being new. At the critical point, rather than walking away and letting us discuss the terms they were offering, the salesperson's closing approach was to get aggressive and to insult us claiming we were 'wasting his time'! His job is to sell us the car, so I don't understand how WE were wasting his time. We want to buy a car. The New Car Sales director did come out and apologize to us, but the damage was already done. We walked. In a way, the experience did us a favor, because we bought the next day at a fantastic dealership in Plano instead. It was a totally different experience at the other dealership and rather than making us feel sick to our stomachs, they made it a truly pleasurable experience. . More
by j_e
Employees Worked With
Jason Lee
July 26, 2013
Buying a car is usually an experience that no one looks forward to. I will say that my latest experience at MacChurchill was pretty painless. My salesman and credit manager were very helpful in getting m forward to. I will say that my latest experience at MacChurchill was pretty painless. My salesman and credit manager were very helpful in getting me the right vehicle for the right price and it didn't take all day. Very pleased with my purchase. More
by chadryan
