Hiley Acura

Initially I was excited to go to this dealership. I had to call up to get directions, and as a result took an hour and a half to get there. The directions sent me about 18 miles off from the correct locat to call up to get directions, and as a result took an hour and a half to get there. The directions sent me about 18 miles off from the correct location. But my real complaints are an entirely different matter. Upon my arrival I was delegated to a fast talking salesman who sat me down. For an hour. Then I was given some terrible vehicles to test drive. One of them was barely running and was painted in such a manner that I'm sure it would not resell. Eventually I found a car I liked, a quaint little civic. I expressed concerns over a large dent on the fender but was told it would be fixed. Despite saying that I wanted to leave a dozen times I was harassed, berated, and belittled. They literally took my driver's license and did not return it. They took my debit card and charged me 200 dollars for a 'deposit' that I did not sign for nor give them my PIN for. Finally I left and found, through their website, that the 'listed price' for the car was five thousand over not only its suggested retail price, but the price that they listed on their own website. I returned the next day and was again told to wait, run through a variety of vehicles I didn't want. When I showed them a print off from their own website (That they conveniently could not find) they spent over an hour 'verifying' it. I was given to another salesman who barely spoke English. With the promises of maintenance, a fix to the damaged fender, and other maintenance and cleaning, I signed off on the car. I was given a loaner car that behaved very well, and after only two more hours of waiting I was on my way. They told me that by Tuesday it would be out of the body shop and ready for me to pick up. I returned tuesday, was sat down for two hours while my salesman ignored me, only to be told that it wasn't finished and that I would be contacted when it was. The next day I received a call and was at the dealership with in five minutes. I saw my car as I was parking the loaner. I handed over the loaner keys and proceeded to wait for another three hours. I had to harass a manager to get any service, and before I'd even left the lot the car was unsatisfactory. The wheels were improperly inflated to the point of being dangerous, the fender was only fixed cosmetically, and it rattled like an unholy abomination when I turned or went over any bumps. They told me that I could leave it there for them to fix, but that I couldn't have another loaner car. Essentially they would want me to walk home, knowing that I live 40 miles from their dealership. They also offered to let me come in and drop it off the next day. Again, it would take several days to fix and again I would simply be out a car while they did nothing to try and fix it. Deciding to take matters into my own hands I went to an autozone. With their assistance I discovered that -THE BUMPER HAD BEEN INCORRECTLY ASSEMBLED AND WAS HELD ON BY GRAVITY ALONE-. Had I been in any collision it would have flown off. If I had stopped too hard it would have flown off. I had to reassemble the fender well and liner and fasten the bumper on with supplies purchased after I was ensured it would be fixed. In summary they are overly aggressive salesmen who care for nothing but their bottom line. They lie and treat you terribly. It's easy to see why they tout '#1 Volume Acura Dealership in Texas' because they held onto my driver's license and would not give it back with out me yelling for it. They sell crappy cars for way too much money, and I'm 90% sure my car has been in an unlisted collision. 9/16 update. CV Joint is failing and needs replacement. Called 'David Diamond" at 2:30 PM and have not heard from him. 9/17 Update. Attempted web support. Was helped by a Dqwan (I think?). He gave me a fax number to call. Called front desk and asked to speak to management, was given answering machine. Still no reply from salesman or anyone from the dealership. Have filed a complaint with the BBB. 9/19 Update. Despite the dealership's reply, they still won't answer my phone calls or respond to my emails. See below for the dealership's official response prompting me to contact them. They have not gotten back to me after this. More

Raffie was an excellent representative! We purchased an Acura MDX. He was very knowledgable on the vehicle, wonderfully personable, and friendly. We would buy from him again. Acura MDX. He was very knowledgable on the vehicle, wonderfully personable, and friendly. We would buy from him again. More

I seldom drop-in to a dealership to shop cars and I usually try to work through the Internet and do my own research long before I schedule a test drive. I already researched the new 2014 Acura MDX but usually try to work through the Internet and do my own research long before I schedule a test drive. I already researched the new 2014 Acura MDX but instead of going through the motions of sending an inquiry I just stopped by with my son on our way home for a test drive to see if the MDX would fit our wants and needs. I was greeted by Courtney and I told her that I was strictly looking to test drive the new Acura MDX in any trim but if I chose to purchase one it would be the upper trim. She pulled a car up after a short wait and gave me the basic rundown of all the features of the vehicle pointing out the differences between the base model I was about to test drive and the upper trim which was going to be my choice of vehicle. She was extremely knowledgeable and I felt she knew more about the vehicle than I did which is a rare occurrence nowadays. She was very nice with an absolutely no pressure sales demonstration where we ended up test driving the car, I put two kids in the rear, I even moved some luggage and bags from my car into the MDX to get a feel for its cargo capabilities. Overall she was very accommodating and understood my needs and concerns and advised me about the short supply and limited color selection in the upper trim levels of the vehicle. At the end of our test drive I felt really sold on buying a car from her if I chose to go with Acura and I asked for her business card before she could even offer it to me. She followed up with me via e-mail in a couple of days and provided additional information about availability and ordering status on a new MDX. Ultimately I ended up getting a different brand of vehicle but true to my word, had I chosen Acura I would have bought it from her based on her professionalism and knowledge. I would not hesitate to recommend her as a sales person to work with at Mac Churchill Acura. More

Financing took a long time. Dustin was wonderful! Don't like the dealer's decal on my vehicle. Good Experience! The facility was clean. The men were dressed appropriately. Don't like the dealer's decal on my vehicle. Good Experience! The facility was clean. The men were dressed appropriately. More

I made an appointment, and received a follow up email. Courteous reception when i drove in, and the work was completed on time. The waiting area was comfortable, and an overall great experience. Courteous reception when i drove in, and the work was completed on time. The waiting area was comfortable, and an overall great experience. More

Thai has been very helpful with selecting a vehicle in comparison to what I was looking for. He was very knowledgable with the the cars, and provided a easy understanding in regards to the finance aspect comparison to what I was looking for. He was very knowledgable with the the cars, and provided a easy understanding in regards to the finance aspect of the car deal. My overall experience has been great and I have no problem referring people to professionals such as Thai. More

These gentlemen were very kind and honest. When I came in I didn't feel to pressured because I felt they were understanding. Great job David and Rene. I didn't feel to pressured because I felt they were understanding. Great job David and Rene. More