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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
November 12, 2013
Mac Churchill uses very questionable tactics to sell their cars. Izzy was rude, disrespectful and tried to intimidate me into signing something I did not want to sign. The sad thing for Mac Churchill their cars. Izzy was rude, disrespectful and tried to intimidate me into signing something I did not want to sign. The sad thing for Mac Churchill is that I WOULD have purchased a vehicle from them that same day had Izzy not wasted my time and tried to prevent me from leaving. Do not give them your keys or your drivers license as they will hold them hostage. I am 45 years old and have purchased numerous vehicles and this was by far the worst experience I have ever had. More
by Ksum
November 07, 2013
We came into Mac Churchill after going online to Capital One Auto Finance and came because they are a preferred dealer of theirs. After meeting our salesman Alex we saw why. He was very fast and friendly One Auto Finance and came because they are a preferred dealer of theirs. After meeting our salesman Alex we saw why. He was very fast and friendly and got our car deal done on our terms better than anybody has in past car experiences. More
by Samia27
Employees Worked With
Alex Kuzina
October 24, 2013
I was not sure what I was shopping for when I came into the dealership and I was referred to Thai Nguyen by a friend. Thai let me test drive a few different vehicles. He was very knowledgeable on everythin the dealership and I was referred to Thai Nguyen by a friend. Thai let me test drive a few different vehicles. He was very knowledgeable on everything that I was interested in as well as the technology. He always answered all my questions and even still answering them patiently. He and his manager, David Diamond, went above and beyond to complete a fair deal. I would highly recommend Thai to anyone who is looking for a new or used vehicle. More
by bmcgrath102
Employees Worked With
Thai Nguyen, David Diamond, Thai Nguyen
October 14, 2013
My 80 year old aunt went to Mac Churchill Acura to purchase a car for her son. In the finance process the finance person sold her on an extended warranty but she financed the vehicle thru her credit u purchase a car for her son. In the finance process the finance person sold her on an extended warranty but she financed the vehicle thru her credit union. Just FYI this is where dealerships make a hugh profit is in the financing and extended warranties. When her credit union told her they could give her a better warranty for 1300. less she ask what she should do and was instructed to call the dealership and let them know she wanted to cancel the extended warranty because she had gotten it much cheaper thru the credit union and it was for a longer term and covered more. When she tried to contact the dealership she was getting no return phone calls. Everyone was too busy, not in or just didnt return her call. Now she had to drive there to deliver a letter to let thim know her intensions. When she got there she was able to talk to Daniel Pulido who was so rude to her she was in tears. She left the dealership shaking and so upset I wanted to go up there and confront him myself but she said no he might not help her. He had told her it would be 8-12 weeks before she would get her refund for the almost 3000 she had paid for the warranty from Master Tech. It has been 13 weeks and still nothing. Tried to call delearship and nothing. So we called Master Tech and they said they have not received anything from the dealership nor have they received a call from them nothing and they said it should never take more then 3 weeks to receive a refund. Thankfully they were willing to help and she should receive her refund in no more then 3 weeks. I tried to call Daniel Pulido at the dealership and he was not in and has not called back. Would she recommend this dealership NO. Would I recommend this dealership NO. If you are a woman not the dealership for you. If you are an elderly person not the place for you. They want your money but after that you are nothing. See ya sucker attitude. More
by julesort_44
Employees Worked With
James Haas
October 10, 2013
I had read up on the internet about the 2014 MDX. The closet Acura dealers from Lubbock was in the Dallas area. I went to To Dallas to see & drive a MDX. Brad was the salesman that assisted me. He had e closet Acura dealers from Lubbock was in the Dallas area. I went to To Dallas to see & drive a MDX. Brad was the salesman that assisted me. He had excellent knowledge of the product and demonstrated the car very well. He was professional & was not pushy about making a sale. When I finnished up the dwal with Cisco in Fianance. He was also very knowledgeable & went over possible lease options & warranties. He again was super nice & not pushy. Every employee at Mac Churchill that made eye contact, greeted me with a smile & asked if they could assist in anyway. Kudoos to the Staff at Mac Churchill Acura. Rex Beardain Lubbock Texas More
by rbeardain
October 05, 2013
Great quality of service. Mike was very professional and knowledgable about the different Acura vehicle. Cisco, the finance manger, took the time to go over all the paperwork so that I understood what I was knowledgable about the different Acura vehicle. Cisco, the finance manger, took the time to go over all the paperwork so that I understood what I was signing. Both Mike and Cisco made my car buying experience enjoyable and they have won my business. More
by Carp3225
Employees Worked With
Mike Luong
October 03, 2013
Great experience! We started by shopping online for a 2014 MDX and getting quotes from area Acura dealerships and Mac Churchill Acura had the best first offer. While I was waiting for other quotes, DeQua 2014 MDX and getting quotes from area Acura dealerships and Mac Churchill Acura had the best first offer. While I was waiting for other quotes, DeQuan Bendaw emailed with an even lower offer and asked what it would take to earn my business. DeQuan was able to make the sale for thousands under every other dealership. DeQuan set up the shipping out of state and made it a very easy process. My only suggestion is making sure Mac Churchill keeps up with the customer once the sale is finalized. I spent a week or so wondering where we were in the paperwork before shipping and called a few times to find out. I would have liked more phone calls, especially since I never actually touched or drove the exact vehicle but this does not change my overall experience. I loved working with Mac Churchill Acura and DeQuan. I am a very satisfied customer. UPDATE: I guess I need to update my experience with Mac Churchill Acura. Everything leading up to the sale was fantastic. The sales staff were fairly prompt, the price was great, etc. However, service after the sale has been horrendous. Need to talk to your salesman? Get ready to be transferred to a different voicemail every single time. Want to talk to the manager that helped you in your purchase? She is always unavailable and will never return a phone call. I wouldn't bother leaving a message because that got me nowhere. Want to get your paperwork in order to tax, title, and license your new vehicle? Be ready to pull teeth. I'm down to the final 5 days to tax, title, and license my vehicle and nobody at Mac Churchill Acura can provide the correct paperwork. Once I finally got my paperwork in, I was still without my Bill of Sale so I was still unable to pay my TTL. The most interesting part is Sharbel, the General Manager, provides his email address for customers to email him with problems, etc but is not prompt in responding. I emailed him on Monday and still have no response. This awful service is making me really rethink my recommendation of Mac Churchill Acura. More
by JakeTalley
September 26, 2013
The used car I bought from this dealer had a safety issue(power steering failure) and I was barely able to drive it home. I have called the dealer on the way home, took it straight to my local dealer f issue(power steering failure) and I was barely able to drive it home. I have called the dealer on the way home, took it straight to my local dealer for service, and gotten the power steering pump replaced ($1200) to make the care driveable. No one at this dealership will help me, not Cheryl Warren, not Tony Hamud, and not Sharbel Lattouf. They will not contact me at all, they are hoping I just go away. I contacted them two weeks ago and NO RESPONSE! So if you are considering going to Mac Churchill Acura in Fort Worth for a used car I would recommend against it, go somewhere where customer service is a priority and they do not stick their head in the sand and ignore their customers. Sincerely, Melissa Dear More
by MelissaDear
Employees Worked With
Tony Hamud
September 26, 2013
Mike Weide from Mac Churchill Acura knows how to take care of his customers. Out of all the other Acura dealers in the West Central and South Texas area, he was the only one that kept in touch with me e care of his customers. Out of all the other Acura dealers in the West Central and South Texas area, he was the only one that kept in touch with me ensuring that all my questions were answered. This was crucial since there are no Acura dealers in the Abilene Texas area. Thanks to his professionalism and knowledge in the Acura line products, I was able to order and purchase my vehicle of choice, all without ever stepping foot at the dealer until the day the vehicle was delivered. Mike picked me up at the Dallas Fort Worth Airport in the latest 2014 Acura MDX in order for me to get familiar on the handling, GPS navigation, and functions of this vehicle all the while my new vehicle was being prepped. He knew since I was from out of town that my time was limited. He ensured that the vehicle would be ready for delivery when I arrived. This was truly a feat since the vehicle arrived that morning. He ensured that all the accessories were installed, vehicle cleaned and inspected all on time for delivery. Acura has truly delivered on all fronts with its new 2014 product line. For a customer to purchase a vehicle by use of the internet tools that Acura has provided is truly amazing. I was able to research all aspects of this vehicle by merely using several of Acura iPad/iPhone Apps. The 2014 MDX Tour, the AcuraLink Virtual Tour and the Acura website are all outstanding ways of promoting the vehicle features, specs and the 3D look where it allows you to operate the vehicle controls as you were sitting behind the wheel are truly amazing. This is truly an amazing design on all fronts. The Acura 2014 MDX is a solid vehicle with a company that is delivering on all aspects from marketing, design to delivery. More
by Luisito518
Employees Worked With
Michael Weide
