Hiley Acura

Let me preface this review with the following: My wife and I live over 300 miles away from the nearest Acura dealership. We had been eyeballing an Acura TL with Tech for several years now. After finding and I live over 300 miles away from the nearest Acura dealership. We had been eyeballing an Acura TL with Tech for several years now. After finding the car we wanted at another dealership, we jumped on it. To no avail, the salesperson at the other dealership told us it had already been sold "out from underneath" him. As luck should have it, Mac Churchill had one in stock. Our experience at Mac Churchill Acura started out with a bang. At first, we received excellent customer service from Cheryl Warren, the Internet Sales Director. She made it seem that a long distance car deal was something that was frequently (and easily) done. We were happy with the appraisal for our trade and got the deal done in less than a week...over the phone. When we arrived at the dealership in Fort Worth, I was surprised to see that the car had been detailed, put in the "SOLD" parking lot and was waiting for us. After about a half an hour of waiting for the Finance Guy, we found out what this dealership was really about. I was hesitant to give over my credit information, as any responsible consumer should be. After a few hours of giving Cheryl my stats, my credit monitor went off. They sent inquiries to 5 different banks. So I asked the obvious question, "Why all the inquiries?" Cheryl said that they were only dealing with one bank, American Honda Motor Credit. She pawned it off to the finance guy. Enter Daniel Pulido, Finance Guy. This guy lied to me about the inquiries, and had the nerve to tell me that that I could get my Acura repairs at a Honda dealership. Not true. Don't get me wrong, the Honda dealership will gladly repair my Acura, warranty or otherwise, but I'll have to front the cash for parts and labor upon completion...just like any other dealership or repair shop. I'll then have to take my "receipt" to Acura and let them reimburse me. Had the finance part of the the equation been more truthful, this experience would have more palatable. Obviously, we weren't driving 300+ miles to kick tires, so the dealership didn't have to act like I was. All in all, we love the car and it will serve our family well. I just hope don't have a catastrophic breakdown. I don't care to see the "dark side" of another dealership any time soon. More

If there was a zero star I'd give it. DONT BUY A CAR HERE!!!!! Tell me something..if we agree on a price on the phone and I drive 3 hours the next day to get there, why am I there another 6.5 hours wait HERE!!!!! Tell me something..if we agree on a price on the phone and I drive 3 hours the next day to get there, why am I there another 6.5 hours waiting and negotiating!!! Terrible business!! Then you set up my financing with my bank account and routing number only to find out a month later the bank doesn't have my acct number and knows nothing about the auto draft you "set up." So why do you have my acct number? Sounds almost criminal!!! Daniel Pulido was our finance guy. Half the time we didn't understand what he was talking about (complicated finance terms) and he really never made an effort to try and help us understand! When he printed out the terms I caught this SOB trying to charge us more than we agreed on and he argued with me, yelled at the rookie sales associate right in front of us (because somehow he was trying to screw us? So unprofessional), then proceeded to print out the terms somewhat correctly! On top of that I have tried numerous times to call him and he has made no attempt to call me back!! How does this xxxxxx still have a job!!??!!??!!?!? DON'T BUY A CAR HERE!!!!! More

I worked with JJ when I purchased my CPO MDX from Mac Churchill about 2 months ago. I had been looking for the perfect deal for over 6 months and I finally found the right deal one week after my new baby Churchill about 2 months ago. I had been looking for the perfect deal for over 6 months and I finally found the right deal one week after my new baby girl arrived. I have been extremely busy since my purchase but I was so impressed with my service that I had to write a review for JJ when I got a chance. My experience with JJ was very positive; he definitely went above and beyond his call of duty to assist me and my family. I wanted to put the new car in my wife's name as I already had a car in my name. JJ drove home with me after the sales part was done. It took us an 1.5 hrs to get to my house since we got stuck in the construction traffic on 820. I apologized to JJ about wasting so much of his time but JJ felt bad for me and he was apologizing to me instead. I was very impressed with JJ's knowledge and attention to details as he was showing us the car and during our test drive. He did a much better job than the salesman that I had with my new Acura purchase at another dealership about a year ago. He was faced with my extremely impatient father in law that was trying to rush him but JJ dealt with him with utmost respect and patience. I was looking mainly at private party deals as I didn't want to deal with a used car dealership based on the reputation of used car salesmen. After my experience with JJ @ MAC, he has changed my perspective of used car sales professionals. I will highly recommend JJ for any of your sales needs at MAC. He will definitely be my salesman of choice when it comes to my next car purchase. It is unfortunate that my experience went sour after the sales experience, Please see my review on Daniel Pulido and Ray Jones. My recommendation is this: If you find an enticing deal on the website, have your financing ready from your bank or credit union and steer clear from MAC Financing Dept. More