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Hiley Acura

Fort Worth, TX

3.7
896 Reviews

3125 NE Loop 820

Fort Worth, TX

76137

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896 Reviews of Hiley Acura

June 28, 2014

Car Buying Can Be Fun Did you ever have fun purchasing a vehicle? Do you dread the ordeal of negotiating a price. Is three-four hours making a deal just too much for you? More

by bettyboop17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kuzina, Trent Cousin, Scott Vo
Jun 30, 2014 -

Hiley Acura responded

Betty, we thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Best, Sharbel Lattouf General Manager slattouf@macchurchill.com

June 24, 2014

Bought a 2015 Acura RDX Bought 2015 Acura RDX. Over all experience was very good. Sales consultant Mike Weide was very helpful. I would definitely recommend my friends this d More

by prachala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Weide
Jun 24, 2014 -

Hiley Acura responded

Thank you for leaving us this great review. We are very happy to hear that Mike could provide you with a positive car buying experience. Please come back and see us again in the future with anything else you might need. Take care! Best, Sharbel Lattouf General Manager slattouf@macchurchill.com

June 21, 2014

A Great Experience Upon arrival we were greeted by the very enthusiastic Demetrius Franklin. He is extremely knowledgeable. He introduced us to his manager, Raffie James More

by Penichc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius Franklin, Raffie James
Jun 23, 2014 -

Hiley Acura responded

Thanks for this great review! Demetrius and Raffie truly know their stuff. We make sure that all of our employees are knowledgeable and courteous and they will be glad to hear you were able to perceive that. Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for exclusive deals. Best, Sharbel Lattouf General Manager slattouf@macchurchill.com

June 19, 2014

Thanks Zachary We got our 2007 MDX from Zachary Ellis after shopping online through USAA. We were treated very well and definitely come back when it is time. We go More

by Penichc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Ellis
Jun 20, 2014 -

Hiley Acura responded

I am happy to hear that your time spent with our sales associate was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new purchase! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Sincerely, Sharbel Lattouf General Manager slattouf@macchurchill.com

Jun 20, 2014 -

Hiley Acura responded

I am happy to hear that your time spent with our sales associate was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new purchase! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Sincerely, Sharbel Lattouf General Manager slattouf@macchurchill.com

June 11, 2014

Great Experience My wife and I went to look at new lease options for the both of us. We dealt with Mac and Mike West when making this decision. Mike paid attention to More

by thutchings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mac Churchill, Mike West
Jun 12, 2014 -

Hiley Acura responded

Congratulations on your purchase! Mike is a great asset to our team, so it does not surprise me that he was able to get you set up with your vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. All of us hope to see you again when the time comes to service your new car. Best, Sharbel Lattouf General Manager slattouf@macchurchill.com

Jun 12, 2014 -

Hiley Acura responded

Congratulations on your purchase! Mike is a great asset to our team, so it does not surprise me that he was able to get you set up with your vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. All of us hope to see you again when the time comes to service your new car. Best, Sharbel Lattouf General Manager slattouf@macchurchill.com

May 29, 2014

Steer clear Swindlers. It took nearly four hours to complete buying my car in which time I was pressured repeatedly and was straight up lied to about the car and More

by zerocyber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Brooks, Mike Hamud, Tony Hamud
May 30, 2014 -

Hiley Acura responded

I am sorry to hear that you did not have a pleasant experience with Mac Churchill Acura. It would mean the world if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation better. Sincerely, Sharbel Lattouf General Manager slattouf@macchurchill.com

May 14, 2014

New RDX Purchase Dealership met my requirements for the purchase, including trading in two used cars. Gave me a loaner car on night of purchase when I left one of my More

by DFWRDX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Guerrera
May 16, 2014 -

Hiley Acura responded

Thank you for taking the time to give us feedback on your latest purchasing experience at Mac Churchill Acura. We're glad to hear that Tony and the rest of the Mac Churchill Acura team were able to give you an overall positive experience. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. Thank you for your continued business and enjoy your new purchase! Best, Sharbel Lattouf General Manager slattouf@macchurchill.com

May 10, 2014

Warranty repair Recently, I brought my Acura TL 2011 into Mac Churchill Acura Service Center for an oil change and asked them about a whining sound coming from the ri More

by shortcycle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Salazar
May 07, 2014

worst used car experience ever!!! We bought used Honda on 4/26/14 some things promised to be repaired and now refusing on their 'Mastertech Certified They are lying crooks! More

by pamhscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cheryl and Allen
May 03, 2014

Bait and Switch Technique Scam! they use the "bait and switch" technique. Gave me my car for the price I wanted. I SIGNED documents. Asked for Car fax- was not given. Asked for More

by pheobes101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
May 05, 2014 -

Hiley Acura responded

I would like to apologize on your most recent experience with us. I can assure you it was not our intention to have you leave on a bad note. I would really like to speak with you about this issue so I can better understand it and so we could work toward a resolution. Please contact me at your earliest convenience. Sincerely, Sharbel Lattouf - General Manager slattouf@macchurchill.com

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