Hiley Acura

Used TL Purchase Just purchased a used TL and had a good experience until we went through the paperwork component of the purchase. In that final step in the process I Just purchased a used TL and had a good experience until we went through the paperwork component of the purchase. In that final step in the process I was told many things that were not true including finding out I ended up paying for an extended warranty that was told would be free of charge. We signed all of the paperwork and told it would be mailed to me later. I did get a copy of the "Motor Vehicle Retail Sales Contract" but nothing else. I called the GM who immediately had the paperwork sent. After two weeks of owning the car, I felt I should let management know so they can address this going forward. I had a conversation with Sharbel (GM) who immediately resolved my issues and gave me several options that would essentially ensure I received everything I had expected in the purchase. I would have never recommended Mac Churchill based on the experience though the sale, but I am impressed by Sharbel's responsiveness and understanding of the situation. Organizations and their employees will make mistakes, but how they respond to these challenges and work to correct the issues is what can show a company's true commitment to customer satisfaction. I will be back to Mac Churchill for any future Acura purchases. More

Had a good experience Worked with John Thompson and I was a little hesitant about the process but ended up happy with my purchase as well as the finance department. I appre Worked with John Thompson and I was a little hesitant about the process but ended up happy with my purchase as well as the finance department. I appreciate everyone's help. More

WORST CUSTOMER SERVICE! I purchased my car in may from the Mac Churchill Pre-Owned side and had to say initially had a great experience. My salesman Alex was very kind, I sa I purchased my car in may from the Mac Churchill Pre-Owned side and had to say initially had a great experience. My salesman Alex was very kind, I saw the vehicle I wanted on line and when I arrived it poked as though they just got the vehicle in and it had not been through the initial check. Once I finished the purchase and signed the papers I expressed to Alex I wanted to leave the vehicle so that they could detail it and run all the necessary checks on it, this was at the close of business and stated since I had purchased it I should go ahead and take it and we could schedule a time for me to come back and have that done. Reluctantly I took the car. That same weekend I took the vehicle to discount tire to have the tires rotated and when they took the tires of I was very disturbed at what the attendant told me. He asked me to come look at the tires, the inside of all four tires had large cracks all around the edges, which clearly is a safety hazard and an accident waiting to happen. The attendant stated I needed all new tires. I was shocked because looking at the tires on the car they looked brand new!…However three had not been replace since 09' when the prior owner purchased the vehicle and the other since 12'. I told him to put the tires back on so I could take the vehicle back to the dealership to let them know, when I got there I expressed this to Alex and let him know I have a three year old and I didn't feel safe. He said he would see what he could do but it would be taken care of. They kept my vehicle all day while I thought they were coming up with a solution…they called me hours later to tell me my car was ready, when I got there they had cleaned it up, I looked at the tires (and again they looked new from the outside) and said oh you replaced the tires! He said no they said they were not going to replace them, I asked did they take them off and look at the, because there is no way…he said yes they did, I said well why rant they going to do anything? He said because they passed inspection, I said I'm not comfortable with that can I speak with a manager. At that point he went and got MIKE BROOKS, who was arrogant, rude and nonchalant. after talking to a brick wall for 5 minutes and getting no response I told him I didn't want to speak with him anymore due to his unconcerned nonchalant attitude. I asked who was over him and he walked away and proceeded to get MIKE MATA. His approach was very kind, he listened to my concerns and stated he could not replace them because the tires were good and passed inspection, I told him I just didn't want to have a blow out with my child in the car or get in an accident due to a blow out, he said I think the tire are fin but "I'll tell you what, if something goes wrong with these tires within 3 months, I'll take care of it."….Well fast forward 3 months later and what do you know…blow out!…The tire was completely worn in the are of the dry rot and cracks. I looked at the other tires and they were all doing the same thing in the same place but had not gotten that bad yet. I immediately called and asked for MIKE, but he was off, I spoke to a manager and told him our discussion and he said go ahead and bring it, if thats what Mike told you then I'm sure he will help "HE'S A MAN OF HIS WORD". I called the following day when he was expected to return and got him on the phone. I explained who I was and asked if he recalled the discussion we had in regards to my tires. He said " I sell over 500 cars a month, so no I don't". He immediately was on the defense and talking over me saying things like "What, what, whats the problem you got a flat, you stranded what? I'm asking you the problem, but your not saying anything! I said I would if you would stop talking over me!…I said the car is right outside your door with a flat. He said "if your gonna have an attitude with me you can just come get your car now and I won't do anything!" I said I'm matching the tone your taking with me and the lack of customer service you all display, do you really think I want to deal with you anymore than you want to deal with me! I said, the only reason I came back there was because of what you promised me, believe me I wouldn't have if you hadn't given me your word! I said my M.O. is not to raise my voice and act stupid and crazy or like an xxxxxxx with you, thats not me but I have let you get me totally out of character. He then said well what do you want me to to do…I will put some used tires on it that aren't dry rotted since the dry rot is the problem right! I said yes, I said I will be up there in an hour so that I can see what your putting on my car. He said "No tho isn't come pick out the tire you want" I said so what your just gonna put some tire with no tread on my car he said no but your not picking them out! I said I'll see you in an hour he proceed to make a few more smart comments before I hung up on him. I then left work in the middle of the day and as I was exiting for the dealership he calls like he was a totally different person swig he ordered me a set of tire that would be in the following day. I told him the other manager stated they would give me a loaner and asked was this true or possible he said sure. I was thinking I don't know what made him flip or change his attitude but quickly realized it was short lived. He did not even come out of the office to great me although I could see him through the glass and had a salesman who had no idea what was going on give me the most discussing car they had which smelled like smoke, the remote to lock and unlock the door did not work, and the low tire pressure light was on but I was to exhausted to ask for something else I took the car anyway. They then called me the next day around 1 and let me know it was done, my fiancé went to get my keys and look at the car since I was at work he told me they had put tires that had cracks from weather wear on them back on my car and not only that they wed not uniform, there were 3 of the same brand and one Michelin, in which all were used and were not run flats like my car is supposed to have due to them being a performance low profile wider rim. My fiancé then went inside to speak with MIKE MATA and he refused to come out of the office once the receptionist went back an fourth repeatedly and told Mike found out he was there in regards to me. He sent other people out to speak to him and when he asked the other manager JAMES who was over MIKE MATA he told him TONY, he asked James what was Tony's last name he replied with I DONT KNOW…my fiancé knew he was lying but at this point was fed up he asked the receptionist and left. After I got off we went back to pick my car up and I asked for MIKE once again he refused to come out the office. All this rambling to say I WILL NEVER REFER ANYONE HERE AND WILL COMPLAIN TO EVERY BBB REVIEW SITE AND PERSON I CAN. Terrible service! I have never been more stressed! More

Got a 14 Mustang I talked to Queso on the phone and told him exactly what I was looking for. I came in and dealt with him and Alex. They did a very good job. I will de I talked to Queso on the phone and told him exactly what I was looking for. I came in and dealt with him and Alex. They did a very good job. I will definitely come back to by another car. Didn't know the car buying process could be this easy. More

Beware of the old Bait and Switch. We were interested in two cars shown on their website. The website said that the information was updated the day that we went to the dealership. We We were interested in two cars shown on their website. The website said that the information was updated the day that we went to the dealership. We got there shortly after they opened and neither of the cars shown on the website were there. They immediately asked me what OTHER cars I was interested in. The first sales guy completely blew me off when I told him I was interested in the specific cars listed on the website. I suspect he knew they weren't there... As I write this a day later I checked their website and both of these cars are still listed on their website although the sales staff said that it was sold the day before I got there. That means at least 3 days have passed since the "sale" but these "bait" cars are still there. More

Great dealership Jamie was great. She did great and was fast and we would definitely recommend others to her. The managers were fast and making sure they we were conte Jamie was great. She did great and was fast and we would definitely recommend others to her. The managers were fast and making sure they we were content as far as condiments. More