Hiley Acura

Warning!!!! My salesman Nick in used cars was easy to work with but unfortunately his bosses are only interested in one thing, cramming your butt into one of thei My salesman Nick in used cars was easy to work with but unfortunately his bosses are only interested in one thing, cramming your butt into one of their car's and getting you out the door. They will do or say whatever it takes to make that happen even if that involves a lie or two. I can tell you get EVERYTHING in writing and even then it may not be enough. Also, be prepared for the $400-500 bump after the deal is signed. I don't mean in the Finance Department or to get your financing approved, I mean after you sign the purchase order and they decide they didn't make enough money. Here's a tip, say NO, that sends them into a panic. I was promised two new tires on the front of the car I purchased but what they replaced them with was worse then what was on there to begin with. Their excuse, we didn't say "NEW" tires we said "different tires." Also be aware of the additional service contract they sell that may or may not be honored by the company they represent. The service company sent me a letter saying it wasn't valid but Churchill claims to have fixed it and the confusion was there are two different contracts. Strangely, Hopefully I will never need it, after their previous lies I doubt the contract is even valid. If you have the same problem, go to the dealership, the lady in charge of warranties apparently doesn't know how to work a phone. What's really sad, I would have paid more to buy from a reputable, customer oriented, honest dealer. I thought that's who I was dealing with and didn't find out the truth until it was too late. This is the type of dealer that gives other used car dealers a bad name. I would be very skeptical of the good reviews on this site, check Yelp for more accurate rating and use extreme caution!!!! One other tip, watch out for the vultures (aka sales reps) when you pull in the lot. They will literally run in front of your car to make you stop. If I had it to do over again I would hit the gas and keep driving as quickly as possible! I mean that with no disrespect to vultures. More

Daughters first car Jason Sauer sold me a great car for my daughters first, the purchase experience was painless and quick, they met my needs and made me a great deal. I Jason Sauer sold me a great car for my daughters first, the purchase experience was painless and quick, they met my needs and made me a great deal. I have another daughter fixing to turn 16 and this is where I'll be buying her first car as well More

No integrity This dealership has the worst management in my 40 years of buying cars, I have purchased or 100 cars in my life and this place is the worst, The manag This dealership has the worst management in my 40 years of buying cars, I have purchased or 100 cars in my life and this place is the worst, The manager signed off on a deal and we shock hands only to have him renege on the deal, we came to another accommodation the manager signed off on it with another hand shake only to renege once again after the paper work was filled out the cash and the handed over. The only shinning star here is the salmon Jason Sauer if any one is looking for a personable guy this man would be an asset to any organization. This company does not deserve him Buy a car somewhere else!!!!!! More

Beware any of their ads on Auto Trader, they are bait ads. I have been searching Auto Trader for a few months specifically for a, Volkswagen with a diesel engine, manual transmission, sub 2005. That is where I have been searching Auto Trader for a few months specifically for a, Volkswagen with a diesel engine, manual transmission, sub 2005. That is where I found a 2001 Volkswagen Beetle, diesel, manual transmission with 130 something on the odometer for only 3,995. I live in, Arkansas but I was going to be in the, Dallas area for a few days for my job. I contacted them on, Sunday, 11/15 initially. I then received a text from a, Maurice asking if I was coming by to look at the 2001 Volkswagen on 11/16. I responded I would leave around 4 or 5. I was staying in, Dallas, about a 40 minute drive away. I left around 4pm, drove in a blinding rainstorm in the worst possible traffic in a rented, Toyota Yaris. Get to the dealership, meet with, Maurice who begins to ask me some pretty routine questions. Another salesman approaches, he then tells me the bad news. The car was sold late on, Saturday, a guy walked in and paid cash. Would I be interested in anything else? Total BS! Seriously, why text me on, Monday morning about a car you supposedly sold on, Saturday and as I write this review, that 2001 Volkswagen is still on, Auto Trader. Mac Churchill Acura are your stereotypical slimy car salesmen, talk about an industry I hope the internet kills, car dealerships, what a bad experience. More

BUYER BEWARE!!! First of all I'm a veteran and I can tell you this dealerships sales management and finance department lacks professionalism and customer service. My First of all I'm a veteran and I can tell you this dealerships sales management and finance department lacks professionalism and customer service. My sales person (Jason/Trent) were great. I spent 2 days and 11 hours of car hunting at this dealership. I looked at 1 car and it sold 10 minutes after I said I didn't want it, I thought it was strange but I continued to search. I then watched a customer drive off and come back 30 minutes later yelling for his vehicle back; he was told that it was SOLD, I thought that was also strange. I Found another car, worked the deal but couldn't agree on price so I decided to pass. The next day I get a call and they got the price right so I go in after work sign all the papers, moved everything out of my vehicle into the new vehicle. On the drive home the car shook and made loud road noise at 60-70 MPH, I turned around and drove back to the dealership to turn the car in. After asking for my down payment back and being told "accounting went home" I became angry. I was then berated by the sales manager and his minions, who reassured me that he was losing $2000 on my deal. More