Hiley Acura

Good sales person but Bad Customer Service Bought a car here on early June this year. Finance guy "pushed" me to buy additional maintenance (MasterTech) and extended warranty (Acura Care) contr Bought a car here on early June this year. Finance guy "pushed" me to buy additional maintenance (MasterTech) and extended warranty (Acura Care) contracts in order to qualify for better interest rate. I finally bought them but then went on to cancel the additional stuff within 1 month after buying. Haven't received any refund until today (end of October). I called both Acura Care and MasterTech and apparently they haven't received any contract cancellation request from dealership. VERY VERY DISAPPOINTED WITH THIS DEALERSHIP.. not recommending to purchase here. More

Best customer service I bought a car and had several questions about my car, and Dung was the only one who helped me when I called and texted him. I bought a car and had several questions about my car, and Dung was the only one who helped me when I called and texted him. More

Got my car! Went in looking for a challenger and got it! Lawrence helped me and he was fantastic! Very satisfied customer! Everyone is so nice and business orient Went in looking for a challenger and got it! Lawrence helped me and he was fantastic! Very satisfied customer! Everyone is so nice and business oriented! More

Looking for nice midsize car!! I worked with Lawrence on my deal and he was great he went above and beyond to meet all of our needs!!! Great great customer service from Lawrence I w I worked with Lawrence on my deal and he was great he went above and beyond to meet all of our needs!!! Great great customer service from Lawrence I will return for next vehicle. More

Lawrence Breaud was awesome. I purchase 2 cars every 3 years. One for my wife and one for myself. As you know it's a pain to go to a dealer and wait for them to put you through th I purchase 2 cars every 3 years. One for my wife and one for myself. As you know it's a pain to go to a dealer and wait for them to put you through this rigorous and cumbersome process. Lawrence made me very comfortable in working with him. I didn't feel like I was rushed or do somethings where I didn't feel like doing. He honored my feedback and was patience through ou the sales process. We made the deal happen and he is still in contact with me after the sales and helped me out with many other items after the sales. Thank you Lawrence. Acura MacChurchill, you need to pay him a lot more. Jack H. More

Lionel Valdez was AWESOME! My family and I recently moved to the Fort Worth Area and I was pleased to learn that there was an Acura Dealership within 5 miles of our home. I cal My family and I recently moved to the Fort Worth Area and I was pleased to learn that there was an Acura Dealership within 5 miles of our home. I called to schedule an appointment with the service department on Thursday, October 22nd and was assigned to Lionel Valdez. I told him the issues I was having with my 2009 Acura TSX and he scheduled me an appointment for the very same day! He also had me a loaner car reserved and ready to go, so I didn't have to wait long at all. Once my car's inspection report was ready, I received a text from Lionel, detailing the issues along with the cost! This allowed me a chance to see an itemized list of costs and pick and choose the services I wanted, prior to calling Lionel to discuss. (I thought that was pretty cool. I hadn't seen this feature before at other dealerships.) Lionel was very helpful in explaining the recommended services and going over my options. As a new customer to the Mac Churchill Service Department, I was very pleased with his professionalism and great customer service! I will be sure to ask for him whenever I need to get my car serviced again!! I've even considered buying an MDX ( the loaner car I had)!! More

NO FOLLOW THROUGH We bought a new car here. The finance person lied to us about our warranty and service policy that we had purchased at the time of financing. We cal We bought a new car here. The finance person lied to us about our warranty and service policy that we had purchased at the time of financing. We called, emailed, etc. and no one would ever follow through. There was some problem because the finance person left the dealership, came back, and I guess he is gone again. I tried contacting Sharbel, the general manager several times, and only had one response. Then I was dealing with Nick Cox who was supposed to straighten it out. Then he quit returning my calls. Finally the finance manager got involved and it still took 3 more times for it to get straightened out. I felt lied to and ignored repeatedly. I love my new Acura, but would never buy from this dealership again. More