Hiley Acura

Used car purchase Very shady, dishonest. Unless you like your time wasted go somewhere else! We spend most of the day being jerked around. Worse experience we've ever h Very shady, dishonest. Unless you like your time wasted go somewhere else! We spend most of the day being jerked around. Worse experience we've ever had in our 20 years of being together and having to buy cars. More

BAIT AND SWITCH ! I Looked online and found a car listed for sale by these crooks : 2005 TOYOTA 4RUNNER SR5/SPORT EDITION VIN: JTEBT14R958020282 I called and they sa I Looked online and found a car listed for sale by these crooks : 2005 TOYOTA 4RUNNER SR5/SPORT EDITION VIN: JTEBT14R958020282 I called and they said this vehicle was available for sale. i told them i would buy cash no financing, made sure with numerous call to sales guy Mohammad Rabi that this vehicle was there for sale.As i reached this dealership after driving an hour i was met with Rabi. He told me vehicle is ready for test drive and he offered financing options. After he took my name and other information he went inside and came out after 10 min with his Crook Manager who cannot even lie lol! He came in and tried to convince me to buy another vehicle as this was sold on satuarday and they already received their money which was a big lie. I asked him if the vehicle was still on the premises .He said that the new owner was getting is serviced . for fender bender issues.."""FENDER BENDERS???"" Carfax says clean record that these guys are providing...Right?????? So why is he saying getting fender bender fixed.>>> incrimating himself lying right.. LOL what a blunt lie and the sob was not even hiding the fact that he was lying..that is this sales person ALI meanwhile the other sales person clearly had this on his face that i am not playing and going along with your lies ALI cos i have more decency and am ex military. and not dishonest like you. I was like oh man good lord what are they teaching these managers or is he just born like that to lie so much...scammer. As i was leaving I told Rabi he wasted my time and made me drive for over 40 min..only to be disrespected by lies...Rabi shook my hand shrugged his shoulders and said he is always like that meaning ALI and made the facial expression of agreement that this is not fair. i had already expressed my apprehension to visit this dealership.I had already read numerous negative reports about buyer experiences at this dealership. My 2 cents - Find a dealership who honor their own advertisements and what they print and say. Stay away from these crooked sales persons. This dealership should not get your business period. Power to the Consumer. More

Great Experience My experience on this mornings service was very positive in large part due to John Tijerina. He was courteous and very professional and explained th My experience on this mornings service was very positive in large part due to John Tijerina. He was courteous and very professional and explained the total process of the visit to me prior to work being performed. He explained the findings of a noise in my vehicle and that the part was being ordered and he would call to make a follow up appointment to install the part, upon its arrival. The final paperwork was exactly as John had stated it would be. He even brought my car up personally to the front from service and handed my the keys. Because of John Tijerina, I will use Mac Churchill for my future service needs on my RDX More

5 stars I had a great experience at this dealership most notably because of an amazing dealer. Jason Sauer was an outstanding and respectful dealer. He made s I had a great experience at this dealership most notably because of an amazing dealer. Jason Sauer was an outstanding and respectful dealer. He made sure I was being sold a reliable car and made the trip to the dealership worth it. More

stay away This place is run by a bunch of unprofessional people in suits. I can't believe a premium brand like Acura is dealing with these guys. They'll promis This place is run by a bunch of unprofessional people in suits. I can't believe a premium brand like Acura is dealing with these guys. They'll promise you any price that you offer by phone/email just to get you in the dealership and then will totally do a bait and switch. They have no respect for others time and just want foot traffic in the dealership. I emailed my offer which was promptly agreed to. I even called before getting there just to confirm they'll honor the price I quoted. After doing the test drive they won't even want to talk about what they agreed for. If you think my offer is too low then why the xxxx can you not let me know before I get there? Absolutely terrible dealership. If you are going to shell out 40k for a car, buy it from a dealer who can stand by their words and have some professional integrity. More

Great Deal on a Great Vehicle There's a lot of construction around the establishment, so take an early exit. We got there, and the vehicle just pulled up for us to take a test driv There's a lot of construction around the establishment, so take an early exit. We got there, and the vehicle just pulled up for us to take a test drive. Everyone there was extremely friendly and presented all the information about the vehicle in a no-bs manor. We showed them the KBB value on the vehicle (used) and haggled them down to a fair price (cash in full). Thai gave me some personal information about how to build credit by financing a car that I found incredibly useful. The sales manager (Daniel Something) walked us through additional warranty they could provide. I checked the spam folder of my email and found a coupon for 1 year of oil changes on used vehicles. Thai also offered us unlimited car washes for as long as we owned the vehicle. I could not possibly be more happier for the service Thai offered us including his friendliness and attention to detail. We will be doing business with MCA for a long time to come! More

Shady, not honest Started out by quoting a higher price with a higher interest rate even though we came in with our own financing at a much lower rate. Only dropped th Started out by quoting a higher price with a higher interest rate even though we came in with our own financing at a much lower rate. Only dropped their price once we receive the call from a competing dealership for a lower price. Even after we agreed on price, trade in and down payment they still try to finagle a higher number in financing. They'd already swipe our card for down payment and took our check to hold for 3 days and made it hard on us to get that number changed. The check that was supposed to be held for 3 days was deposited next day causing overdraft fees in our account. Two weeks later we're still waiting for refund and paperwork on vehicle transaction and no one is calling us back. Also, salesman had us do Google review in front of him before car was delivered to us pressuring for a 5 star review. It makes me wonder how many of their 5 star reviews are really accurate. If they do this with all customers..... More

The Worst Dealership Ever i had always heard good things about this place through a couple of my investor friends who used to swear by this place so my expectations were big to i had always heard good things about this place through a couple of my investor friends who used to swear by this place so my expectations were big to begin with I went to this place for the first time early November 2015, my car had gotten flooded and i was in the market for an M3 and they had one available. This was a red convertible, they have had for a while, I reached out through Cars.com, wanted to come in for a test drive. A sales person named Robbie, responded to me, I scheduled a test drive, but informed him that I was on a short schedule since I had a test the next day and would like to see what i can do in the short time period. Robbie had other commitments, i got assigned to another sales guy who turned out to be quite nice, we did our drive. I pointed out a couple of issues i found with the car, that needed to be fixed, and then we came to the numbers game, I was on a short time span, so offered them 36K for the vehicle, I got introduced to one of the sales managers, Mr. Brooks, who after the salesman's pitch and discussions with a whole cabin full of managers came back and offered to sell the Vehicle to me for 37K. I was still not sure about the vehicle and a couple of other reasons, so i decided to leave the offer on the table and left. I was out of town for a couple of weeks, got back in town decided to make the purchase, reached out to the dealership and got a hold of Brooks, informed him, I was willing to pay him the 37K he asked for. He told me, to come back towards the end of the month. On 11/24, I was able to get out of work early, decided to swing by the dealership and make the purchase. In my mind, I had already talked to a Sales manger about this and this was going to be a smooth breeze, walking in paying for the car and driving out. Again, reached out made an appointment at the dealership. Robbie shot me a text informed me he would be waiting for me outside. I drive in and while am getting to the dealership, a swarm of sales people stop me and ask me if i have an appointment or not, i said i did, and i drive into the parking lot and Robbie was waiting for me. Exchanged formalities, he informed me that, he has been reassigned to a new " High Performance team" and that he has a new manager, Jason Reed who would be doing the deal now. I told him, I have come back for the deal that his original manager had offered me and that is the number i am willing to pay. He was like, lets go ahead talk to him and we will go from there. I wanted to drive the vehicle again and he informed me that, the vehicle has been classified as a show room vehicle and that I wouldn't be able to drive it without putting money down on it, it struck me as weird, but since i had already made up my mind about buying it, I was okay to proceed with it. Jason comes over, introduces himself, and i give him the basic information, I told him, i am back for the offer that the original manager and I had negotiated with. He told me, yes, let me go put together the numbers and we will go from there. He goes back and after about 15-20 minutes, comes back with a sales sheet, showing a whole bunch of numbers starting from when the car was listed 6 months back. I informed him, I do not have time to negotiate, I am here to buy the car for the number that was discussed. He gives his whole nine yards about how the numbers sales mangers give out are " What If" scenarios. As in, they throw out numbers after 15-20 minutes of discussions inside the managers cabin, to see if customers would stay for that number. In the end, i reiterated ( for the umpteenth) time, I am not here to negotiate, i value your time as well as my time, please let me know if you are going to do this or not. He again goes back to the managers cabin and comes back in another 15 minutes with a bunch of car listings, for crying out loud, I don't care to see what prices other cars are listed for, If i wanted to do that, i would have looked them up myself, again he tries to do the same spiel of how awesome their pricing is, again i revert to my stand" Dude, i do not have time to negotiate". This time he goes back to and sends Robbie out to say, we do not have a deal. He could have said that 3 hours back when i showed up to the dealership. No he wasted my time, with the whole sales spiel when i informed him from the beginning that i am here for an agreed upon deal: Moral of the story;: Go to this dealership if, 1) you love haggling with a bunch of dressed up crummies, who throw out "What If numbers" 2) be swarmed by sales people the moment you walk in. 3) A bunch of high priced vehicles that have sat around for ages. 4) A "high performance" sales team that does not know the basics of customer service. 5) Managers in cabins who apparently never honors the numbers which took them 15 minutes to come up with. In all, just look around here, do your due diligence and stay clear of this place. More

Buying my first car My first time buying a car was not bad at all. My salesman went above and beyond to make sure i had the car that was best for me and affordable. He t My first time buying a car was not bad at all. My salesman went above and beyond to make sure i had the car that was best for me and affordable. He told me if a car i was interested in was in good or bad condition, and he was also patient with me as i went back and forth with my different choices. He even called me back and gave me a better deal. More