Hiley Acura
Fort Worth, TX
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896 Reviews of Hiley Acura
I had my doubts. When I first pulled up to MacChurchill I was unsure wether or not I would take my business there. However, Mr. Patal really made the effort to get me When I first pulled up to MacChurchill I was unsure wether or not I would take my business there. However, Mr. Patal really made the effort to get me in a truck and new car for my brother. After bickering back and forth we finally got a deal made and was well worth the trouble. Mr. Patal, and Mr. Preston will be the only ones I trust for future transactions, and will recommend them to my work associates who purchase trucks regularly.. 8 out of 10. More
Amazing experience! Thanks so much to Dung for all of the help! He has been such a help when it comes to me getting vehicles. Everyone in my family has been able to get t Thanks so much to Dung for all of the help! He has been such a help when it comes to me getting vehicles. Everyone in my family has been able to get the vehicle they want thanks to him- great service, and always willing to go the extra mile to get what we are looking for. More
Used car purchase Bought a used car recently. Next day I reported few issues which are not noticed in the UCI. The response from the dealer was very pathetic.They were Bought a used car recently. Next day I reported few issues which are not noticed in the UCI. The response from the dealer was very pathetic.They were turned different persons. totally dishonest guys.Additional warranty was sold to me with lot hype , but their own service guys ask upfront $150 to inspect any small things. Don't go nearby this dealer. Sales Guys : Rabi / JayZ and finance Daniel More
Service Department John Tijerina Just wanted to drop a short message about John Tijerina. Brought my daughters car and mine that we both recently purchased from the dealership for th Just wanted to drop a short message about John Tijerina. Brought my daughters car and mine that we both recently purchased from the dealership for the first oil changes/tire rotations. First and foremost .. John is a good guy and it's this demeanor that I appreciate. No pressures .. made sure the vehicles were serviced and then washed and cleaned before they were brought back. The wait time was minimal. He's an asset to your company and I left very satisfied. More
Awesome Sales Consultant My husband and I recently purchased a used car at this dealership and I must say that our sales associate was great. Jason Sauer was fantastic to wor My husband and I recently purchased a used car at this dealership and I must say that our sales associate was great. Jason Sauer was fantastic to work with very considerate and professional. My husband spoke with him on the phone before we made the trip to the dealership and he had car choices ready for us when we arrived. Not only did he take the time to help us find a reliable car he made sure to let us know when it was ready to pickup. We choice a car that had just been traded in and he made sure it went thru the service department for inspection and cleaning. The service department not only inspected the car and gave us a report they did one of the most detailed cleaning services I have ever seen. AWESOME JOB!!! Jason, Thank you for all your help. B&S More
Dung is the man!! I have to admit it, Dung is a very great salesman. If anyone I know needs a car, I will send them straight to him!!!! I have to admit it, Dung is a very great salesman. If anyone I know needs a car, I will send them straight to him!!!! More
Outstanding! We worked with Bruce Phillips, Joe Norman, his manager, Thomas Preciado (a.k.a "Super-Tommy") in finance and Amber Lowrey in service-- these folks all We worked with Bruce Phillips, Joe Norman, his manager, Thomas Preciado (a.k.a "Super-Tommy") in finance and Amber Lowrey in service-- these folks all went absolutely above and beyond! Everyone's knowledge, work ethic and attitude made me so thrilled to have gone to this dealership first. They listen to your needs and genuinely desire to assist and serve you through the entire process. Moreover, I can tell you from personal experience, the high level of service doesn't end after the buying process is over. Bruce, Joe, Tommy and Amber all continued to provide stellar support after the papers were signed and the cars were delivered-- each one of them really went the extra mile-- this must be part of the mission statement at this dealership because they were all onboard! I kept expecting something to go wrong but we drove away with the feeling that we made great purchases. My wife and I are very thankful to have had Bruce and the guys assist us with purchasing both the MDX and TLX. Bruce, Tommy, Joe, Amber and everyone involved made it an experience that I truly appreciate and that's saying a lot because I typically don't like the car buying process. However, they changed all that-- we shall certainly be back and we are absolutely Mac Churchill Acura customers for life! Thanks again, folks! More
Worst service ever! If I could give this place 0 stars I would! TERRIBLE SERVICE!! The first time we went there we told them what we where looking for, that we wanted to If I could give this place 0 stars I would! TERRIBLE SERVICE!! The first time we went there we told them what we where looking for, that we wanted to buy that day, and that we where paying cash. They guy first lit a cig right in front of us (I despise smoking) and then just kept leaving and was no where to be found! Once we finally found the car we wanted (took hours because we kept having to hunt down the salesman) the negotiation took just as long. CASH people, there was no reason for the delay. They kept trying to get us to finance - NO NO NO!!! We got up and left after a couple of hours of going back in forth, the sales manager caught us outside and said they would give us free oil changes on the car for a year and lifetime car washes for the family if we did the deal. Deal. 2 hours later we final closed. The car washes are a joke - I took my car in once, won't waste my time on that again, they don't clean the inside and the outside didn't look better at all! Today we brought the car in for the oil change and guess what...no information related to the free oil changes! DON'T GO TO THIS DEALERSHIP. More
Warranty Mike is not trust worthy. He sold me a very expensive warranty. The next day I returned and asked him to cancel. He ripped the paper like he cancelled Mike is not trust worthy. He sold me a very expensive warranty. The next day I returned and asked him to cancel. He ripped the paper like he cancelled the warranty, but he didn't. I followed up 3 weeks later and found he did not cancel as I requested. Mike is not trust worthy. The warranty valued over $9000. That's money in his pocket. I'm still in the process of getting it cancelled. This guy is not fair. More
Best place to go I have an Acura TSX that I needed to get a valve adjustment done. Initially, I had planned to go to Vandergriff for the maintenance and actually had a I have an Acura TSX that I needed to get a valve adjustment done. Initially, I had planned to go to Vandergriff for the maintenance and actually had an appt set and everything. More on a whim than anything, I called Mac Churchill to see how much they would charge me for the same procedure. Tp my surprise, the price was $429 at Mac Churchill and $699 at Vandergriff. If that does not make you give this review an incredulous look, I'm not sure what will. Not only did I get a much better deal, but my experience went very well through the entire process. I was given a loaner car for a day and when I came back my car was good to go and cleaned inside and out. Taylor Jones, my service rep, was polite and professional and was nice enough to answer all of my pesky question. The big question now, would I go there again? Absolutely. More