Hiley Acura

Average experience but.... SUPER AWESOME SALESMAN!!! I have been searching for a Particular make an model of a car for a few months ( Hyundai Genesis Coupe 3.8 Track edition ) With plans to make a purch I have been searching for a Particular make an model of a car for a few months ( Hyundai Genesis Coupe 3.8 Track edition ) With plans to make a purchase in the next few months however my previous car decided it was time to go and kind of ( luckily ;) ) forced me to amp up my search for a new vehicle. This dealership luckily had what I was looking for and for a fair market price. I found the vehicle searching on Cars. com I called and was quickly put on the phone with Jason Sauer. He confirmed the car was on the lot and allowed me to schedule a test drive. Through life circumstances I had to reschedule and even showed up late on my re-scheduled time.which was very close to closing. Jason was very patient with us and did not seem a bit upset that we showed up late for a test drive near closing..I felt he could think we were potentially wasting his time, as I told him that I was not going to go through the buying process this evening, I had my kid with me and he was tired/hungry. But he assured me that this is fine and was happy to help us with looking at the car...Through the test drive Jason was very knowledgeable of the features the car had. Knowing the make and model I obviously wanted I could tell he had done his home work to be able to answer any question I had. Most cases you see sales men have a general knowledge of the vehicle he is selling but Jason knew intimate knowledge about this particular vehicle. I gave me confidence in him as a seller. After the test drive I went back into the dealership with him and was approached by his manager. Wanting to make a deal. I explained not tonight but in all likely hood because of Jason Sauer I would be back . Before the test drive I found the exact same car with similar mileage and price at another dealer ship. I entertained going there Saturday, but because of the experience I had.I decided to go ahead and go to back to Mac Churchill with the intent on buying. The buying experience was similar to what you can expect at any dealership, I came prepared to haggle an talk about price etc etc. Jason had to go to his Sales Manager on any deals for approval. I also Had to work with his Manager Mike Brooks going back and forth on the price. After the final sales price and trade in value was agreed upon. I felt comfortable signing the paper work. Over all the first contact to the signing of the papers went as expected. I was however very pleased to have worked with Jason Sauer during the process. He made us feel comfortable and confident in our decision to make a purchase at Mac Chuchill,... The sales portion of this entire process went well I had made my purchase and was satisfied on the price I paid. After the fact going to finance office was the only portion of he entire process that was complete unpleasant. Working with Mike Luong he was there to go over our paper work and have me sign over the other car etc etc.. During this process he began to tell us about the extended warranty, I wasn't interested but Mike Kept on insisting I should sign up. needless to say I was getting angry about having to tell him no so many times and was ready to leave. The problem is you think you are done with the whole sales /haggling process and you let your guard down. Then they try to pressure you in to buying an extended warranty. I said no 12 different times. The last time I raised my voice and he still tried to get in one more "are you sure" I was ready to walk out on the whole deal, get my trade in back and leave. However I think I sense my Frustration (FINALLY) and quickly processed my Paper work. Cliff Notes: Over all experience was good. It would have been the best if not for Mike Loung... Jason Sauer and the rest of the sales team that assisted me were top notch . More

I had my doubts. When I first pulled up to MacChurchill I was unsure wether or not I would take my business there. However, Mr. Patal really made the effort to get me When I first pulled up to MacChurchill I was unsure wether or not I would take my business there. However, Mr. Patal really made the effort to get me in a truck and new car for my brother. After bickering back and forth we finally got a deal made and was well worth the trouble. Mr. Patal, and Mr. Preston will be the only ones I trust for future transactions, and will recommend them to my work associates who purchase trucks regularly.. 8 out of 10. More

Amazing experience! Thanks so much to Dung for all of the help! He has been such a help when it comes to me getting vehicles. Everyone in my family has been able to get t Thanks so much to Dung for all of the help! He has been such a help when it comes to me getting vehicles. Everyone in my family has been able to get the vehicle they want thanks to him- great service, and always willing to go the extra mile to get what we are looking for. More

Used car purchase Bought a used car recently. Next day I reported few issues which are not noticed in the UCI. The response from the dealer was very pathetic.They were Bought a used car recently. Next day I reported few issues which are not noticed in the UCI. The response from the dealer was very pathetic.They were turned different persons. totally dishonest guys.Additional warranty was sold to me with lot hype , but their own service guys ask upfront $150 to inspect any small things. Don't go nearby this dealer. Sales Guys : Rabi / JayZ and finance Daniel More

Service Department John Tijerina Just wanted to drop a short message about John Tijerina. Brought my daughters car and mine that we both recently purchased from the dealership for th Just wanted to drop a short message about John Tijerina. Brought my daughters car and mine that we both recently purchased from the dealership for the first oil changes/tire rotations. First and foremost .. John is a good guy and it's this demeanor that I appreciate. No pressures .. made sure the vehicles were serviced and then washed and cleaned before they were brought back. The wait time was minimal. He's an asset to your company and I left very satisfied. More

Awesome Sales Consultant My husband and I recently purchased a used car at this dealership and I must say that our sales associate was great. Jason Sauer was fantastic to wor My husband and I recently purchased a used car at this dealership and I must say that our sales associate was great. Jason Sauer was fantastic to work with very considerate and professional. My husband spoke with him on the phone before we made the trip to the dealership and he had car choices ready for us when we arrived. Not only did he take the time to help us find a reliable car he made sure to let us know when it was ready to pickup. We choice a car that had just been traded in and he made sure it went thru the service department for inspection and cleaning. The service department not only inspected the car and gave us a report they did one of the most detailed cleaning services I have ever seen. AWESOME JOB!!! Jason, Thank you for all your help. B&S More

Dung is the man!! I have to admit it, Dung is a very great salesman. If anyone I know needs a car, I will send them straight to him!!!! I have to admit it, Dung is a very great salesman. If anyone I know needs a car, I will send them straight to him!!!! More

Outstanding! We worked with Bruce Phillips, Joe Norman, his manager, Thomas Preciado (a.k.a "Super-Tommy") in finance and Amber Lowrey in service-- these folks all We worked with Bruce Phillips, Joe Norman, his manager, Thomas Preciado (a.k.a "Super-Tommy") in finance and Amber Lowrey in service-- these folks all went absolutely above and beyond! Everyone's knowledge, work ethic and attitude made me so thrilled to have gone to this dealership first. They listen to your needs and genuinely desire to assist and serve you through the entire process. Moreover, I can tell you from personal experience, the high level of service doesn't end after the buying process is over. Bruce, Joe, Tommy and Amber all continued to provide stellar support after the papers were signed and the cars were delivered-- each one of them really went the extra mile-- this must be part of the mission statement at this dealership because they were all onboard! I kept expecting something to go wrong but we drove away with the feeling that we made great purchases. My wife and I are very thankful to have had Bruce and the guys assist us with purchasing both the MDX and TLX. Bruce, Tommy, Joe, Amber and everyone involved made it an experience that I truly appreciate and that's saying a lot because I typically don't like the car buying process. However, they changed all that-- we shall certainly be back and we are absolutely Mac Churchill Acura customers for life! Thanks again, folks! More

Warranty Mike is not trust worthy. He sold me a very expensive warranty. The next day I returned and asked him to cancel. He ripped the paper like he cancelled Mike is not trust worthy. He sold me a very expensive warranty. The next day I returned and asked him to cancel. He ripped the paper like he cancelled the warranty, but he didn't. I followed up 3 weeks later and found he did not cancel as I requested. Mike is not trust worthy. The warranty valued over $9000. That's money in his pocket. I'm still in the process of getting it cancelled. This guy is not fair. More