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Hiley Acura
Fort Worth, TX
896 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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896 Reviews of Hiley Acura
May 31, 2016
Justin Kerr was great The process was fast and efficient. Go to him for a easy hassle free experience! My Rdx is exactly what I wanted. Thank you justin The process was fast and efficient. Go to him for a easy hassle free experience! My Rdx is exactly what I wanted. Thank you justin More
by Carl casey
Employees Worked With
Justin Kerr
May 31, 2016
Terrible customer service Many of these reviews are bogus- they car buying process wasn't bad. But the service department sucks!!! I was dooped into a sale tactic this last wee Many of these reviews are bogus- they car buying process wasn't bad. But the service department sucks!!! I was dooped into a sale tactic this last weekend - memorial day weekend with an airbag recall (which is real) but they led me onto thinking i would be getting my airbag replaced. FALSE! They lied and had me come to the dealership just so they can pitch me a sale! how desperate is that? The service center does suck- they take forever to service your car (2-3 hours with an appointment for just an oil change) and are aligned with the sales team. More
by alexcg2004
Employees Worked With
Mike Harvey, Megan Paris, Robert Salazar, James Jones
May 26, 2016
Excellent experience When looking for a new MDX, we were assisted by a sales professional named Thai Nguyen. He was very knowledgeable about the various MDX choices and h When looking for a new MDX, we were assisted by a sales professional named Thai Nguyen. He was very knowledgeable about the various MDX choices and had a very personable and low pressure approach, which made the experience enjoyable for us. Thai also went above and beyond looking for the perfect fit for our family. We were very pleased with our purchase and the experience. More
by veryhappycustomer
Employees Worked With
Thai Nguyen
May 23, 2016
Friendly professional service! My husband and I went into the dealership just to look at a RDX. Our salesman Justin Tidwell was very professional and friendly at explaining every de My husband and I went into the dealership just to look at a RDX. Our salesman Justin Tidwell was very professional and friendly at explaining every detail and the different options in the RDX. His sense of humor made it a pleasurable experience. We ended up buying a RDX that very same day. More
by Loving my RDX
Employees Worked With
Justin Tidwell
May 22, 2016
Gina in sales was great. Gina was very helpful and ensured our car was in great shape upon delivery. She went out of her way to ensure we were happy with our purchase. Gina was very helpful and ensured our car was in great shape upon delivery. She went out of her way to ensure we were happy with our purchase. More
by Rdxbuyer
Employees Worked With
Gina
May 21, 2016
Quick, No hassle. They really pay attention to what you, as a customer, are looking for. Dung and Mike did a great job helping me find a vehicle that was good and relia They really pay attention to what you, as a customer, are looking for. Dung and Mike did a great job helping me find a vehicle that was good and reliable. More
by tt1034
Employees Worked With
Dung Hoang, Mike Hamud
May 17, 2016
Terrible service department Made appointment for a recall repair and loaner car during service. Upon arrival was told there was no record of my appointment. Employees were rude Made appointment for a recall repair and loaner car during service. Upon arrival was told there was no record of my appointment. Employees were rude and incompetent. Worst experience with a car dealer ever. More
by Angry customer
Employees Worked With
Ms Asian Craven
May 16, 2016
Another great deal from Mac Churchill I've purchased 4 cars now at Mac Churchill but my most recent experience with Mike Weide was the best so far! Mike was honest, helpful and what you wa I've purchased 4 cars now at Mac Churchill but my most recent experience with Mike Weide was the best so far! Mike was honest, helpful and what you want in a car salesman. Thanks for all the help, I'm sure we'll be back! Tony Hamud also helped to make this return customer happy, I really appreciate it! More
by ErikaS
Employees Worked With
Michael Weide, Tony Hamud
May 15, 2016
Exceptional customer service Mark Smith has been exceptionally helpful in easing me into a Lease Agreement with Mac Churchill. Likely will continue to use this dealer for quite a Mark Smith has been exceptionally helpful in easing me into a Lease Agreement with Mac Churchill. Likely will continue to use this dealer for quite awhile. More
by Thomas Bettes
Employees Worked With
Mark Smith
May 14, 2016
Story of Patience Poor Kevin had to deal with me for 2 days straight. Driving several different cars. I would make my mind up and he would get halfway through the paper Poor Kevin had to deal with me for 2 days straight. Driving several different cars. I would make my mind up and he would get halfway through the paperwork only for me to change my mind again. Kevin did an amazing job to get me in the perfect car. I absolutely love my Acura TSX. After spending all day in the dealership for 2 days I think I managed to talk to every staff member. They were all friendly and helpful. Thanks again Kevin for your patience. It was fun hanging with you for a couple days. More
by Bethany
Employees Worked With
Kevin
