Hiley Acura

Don't waist your time Salesman,not sure of his name, was a stereotypical salesman. Only it wasn't funny.Insisted on pushing a vehicle on me that was way overpriced.When I t Salesman,not sure of his name, was a stereotypical salesman. Only it wasn't funny.Insisted on pushing a vehicle on me that was way overpriced.When I told him that the vehicle had accessories that I didn't want,he stated" We have a great service department that can take them off for a reasonable amount" You've got to be kidding me! If you have A few hrs to kill,this is your place. More

My purchase experience I was educated thoroughly on my purchase lease options. The price quoted was totally fair from the start so no haggle necessary. Dusti Mann and Mark I was educated thoroughly on my purchase lease options. The price quoted was totally fair from the start so no haggle necessary. Dusti Mann and Mark Smith listened to what I wanted and produced the exact vehicle for me They were both very friendly and professional. Great experience More

Happy Customer :) FROM THE MOMENT I WALKED INTO THE DEALERSHIP TO THE MOMENT I LEFT THE WHOLE STAFF WAS VERY PROFESSIONAL AND WELCOMING. James helped me with my inquiry FROM THE MOMENT I WALKED INTO THE DEALERSHIP TO THE MOMENT I LEFT THE WHOLE STAFF WAS VERY PROFESSIONAL AND WELCOMING. James helped me with my inquiry and was extremely informative. I'm very happy with my visit and I will be back when I am ready to purchase More

Terrible Culture of Deception I will start with the fact that Justin Kerr is the ONLY positive I encountered at Mac Churchill when trying to purchase a 2016 Acura. I finally had e I will start with the fact that Justin Kerr is the ONLY positive I encountered at Mac Churchill when trying to purchase a 2016 Acura. I finally had enough of their management team and purchased my TLX from a competitor. The level of unprofessionalism displayed by senior management at Mac Churchill (MC) Acura is truly unbelievable. They have instilled a culture of deception in their sales team and I warn anyone using this dealership to do their due diligence prior to signing a contract. In reading the other reviews, many share my concerns and have been burned or misled by the MC team. On my initial call, I informed the “Internet Manager” that I had a bid from Carmax but I did not care if I traded the car or sold it directly to Carmax as it was a lease and I would receive no tax savings. They told me they could compete with Carmax so I gave them a chance since they had the car & Price I was looking for (so I thought). Upon reaching the dealership I was presented with a purchase order for the 2016 ILX with $1,693 in “Dealer Adds” that sell for $900.25 in the MC Acura Parts Dept (Verified 6/15/16). Dealer adds were never mentioned on the phone so you can understand my surprise. We finally settled on a price and I agreed to eat a little on my trade for the convenience. Unfortunately after waiting 30 minutes for finance, I was informed by the sales manager that the car I chose was a dealer trade and not released it in the system by the other dealership so I could not sign until the next day. The next morning, another Acura dealership called me with a great price on a 2016 TLX. I called MC and offered them first right of refusal and they agreed to match the price. I informed MC during both calls that the quoted price did not include a military rebate of $750. Upon arriving at MC, I was told that the car selected that matched my requirements had $2100 in Dealer Adds but they had a second TLX with espresso interior instead of ebony, they could offer at the quoted price. As it was already 4:00, I agreed to the change and went inside to sign. I was again offered a purchase order with dealer adds (This time it was only $498) and a price that missed the competitor by $750. I immediately told my sales rep and he went to management with my concerns. They came back and asked me for my Carmax trade offer. This was the third time they asked for it and I could not understand why they needed to see it when I clearly told them that I did not care if I traded the car or not and that they could easily remove my trade from the deal. I NEVER asked them to increase their initial bid for my car. The manager stated that the general manager would not move on price and that if I wanted the price offered by the competitor and agreed to by MC, that I would have to buy it at the other dealership. I voiced my disgust for MC wasting five hours of my time and left the dealership. Within minutes of departing MC and on my way to Carmax to get an updated offer, my sales rep called to ask if I was planning on selling my car to Carmax and if so, he could come and pick me up and bring me back to MC to purchase the TLX. I asked if they would honor the additional $750 and was told no. A few minutes later, he called back and stated that they would honor the deal as promised with the additional $750 without my trade. I told him I would work with Carmax and let him know if I was still willing to buy a car from MC. Upon receiving a second offer from Carmax, I called Vandergriff Acura and talked to the Sales Manager. I informed him I was at Carmax to sell my car and would pick up the TLX in the morning if he would honor the price he emailed me earlier. Without hesitation, he told me he would beat Carmax and I was welcome to head to the dealership to purchase the TLX as agreed to via email. I arrived at Vandergriff Acura where I found the exact vehicle requested in the front row, cleaned and ready for delivery. I was greeted by the sales manager Roger who informed me that Andy would walk me through the purchase process. While filling out the credit application, I received the purchase order with NO DEALER ADDS, at the exact price we discussed, and with a trade offer that beat Carmax. I mentioned I was retired military and they simply asked for a copy of my Retiree Account Statement (RAS) so they could add it to the deal. Within minutes of providing my RAS, I received a new PO reducing my monthly payment by $26. I cannot tell you how different the culture is at these two dealerships. The Vandergriff staff was upfront and professional with every customer I observed during the ninety minutes it took me to purchase the TLX. Every Vandergriff team member greeted me in passing and appeared to take pride in their work. To see this, in contrast to the deception and unprofessionalism delivered by the MC staff, clearly illustrated the vast cultural difference of the two dealerships. If you are looking for a new Acura, I highly recommend you use one of the three Acura dealerships other than MC in the DFW Metroplex, any of which will treat you with more respect than the staff at MC. Feel free to read other posts which further illustrate the acidic culture at MC Acura. If you give MC a chance on your next vehicle purchase, I implore you to walk in to the dealership prepared for the worst. More

Bought a RDX from Jason Lee at Mac Churchill This is my third Acura from Mac Churchill. Great way experience with Jason Lee. He did a fantastic job of getting me an awesome price on a new RDX. I This is my third Acura from Mac Churchill. Great way experience with Jason Lee. He did a fantastic job of getting me an awesome price on a new RDX. I love the car. More

Great experience with Jason Lee My experience with Jason was the best car buying experience I have ever had. He is extremely knowledgeable and works real hard to guide you to the bes My experience with Jason was the best car buying experience I have ever had. He is extremely knowledgeable and works real hard to guide you to the best car for your needs. More

GREAT SERVICE AND GREAT VEHICLE! ME AND MY HUSBAND ARE SO PLEASED WITH OUR HONDA ACCORD. WE HAD THE BEST SERVICE AND EXPERIENCE, THAT WE HAVE BEEN GIVEN IN A LONG TIME. WAS SO EASY AN ME AND MY HUSBAND ARE SO PLEASED WITH OUR HONDA ACCORD. WE HAD THE BEST SERVICE AND EXPERIENCE, THAT WE HAVE BEEN GIVEN IN A LONG TIME. WAS SO EASY AND A QUICK PROCESS FOR US! WE ARE SO THANKFUL TO BRADLEY RICE FOR ALL HIS EFFORT HE PUT IN FOR US. More

Best customer service & car shopping experience ever The service and care I received here at this dealership has been by far the best I have ever experienced purchasing a vehicle. This in part has a lot The service and care I received here at this dealership has been by far the best I have ever experienced purchasing a vehicle. This in part has a lot to do with Thai Nguyen, who not only helped me purchase one vehicle, but two. Mr. Nguyen puts in the time and effort to get you what YOU really want and makes you feel like you matter. He is very personable and made the entire process painless and Stress-free. I cannot thank him enough for all of his help and dedication to making sure I walked away as a happy customer. I will definitely be back to Mac Churchill Acura at this location and working with Thai Nguyen again should I ever want another vehicle. More

Amazing service Maurice Thurmond made my car buying experience amazing.I had options provided by my dealer that fit my budget and my lifestyle.I was extremely happy w Maurice Thurmond made my car buying experience amazing.I had options provided by my dealer that fit my budget and my lifestyle.I was extremely happy when I drive off the lot in my new Denali More