Hiley Acura

Bad management sales tactics I went to this dealership to look at a BMW 335i that I found online. It's time to upgrade from my '07 model even though I still love it. The sales I went to this dealership to look at a BMW 335i that I found online. It's time to upgrade from my '07 model even though I still love it. The sales associate was polite and greeted me as I approached the front door. We sat down at one of the many tables in the showroom area and he took down my info. All good so far. We took the car on a test drive and I really liked everything about it, except I felt it was a little overpriced based on my research, which I told him. He asked me what I would like to pay and he told me he would do his best. I told him I would finance the car through my Credit Union, as they had already preapproved me for 2.49% for up to 5 years. When we returned to the dealership, he went into the "manager's pit" (A room with glass windows but a door so of course you can see them but not hear them) The managers are behind a tall bartop looking thing - looking down on all of the shoppers. I'm sure there's some psychological reason why some dealerships do this. After about 15 minutes, the sales associate comes out with a sheet full of numbers - I examined this closely, and found that not only had they not reduced the price at all, but there was an additional fee of $1800 for "vehicle restoration" WHAT??? Every other time I have purchased a car these kinds of fees are included in the price. The sales associate asked me what my monthly budget is. I told him I didn't really have one, the most important thing to me was that we get closer to my offer price. He insisted on getting a number I told him $450 for 60 months, which was $50 less per month than they "full price" monthly payment option they had as a suggested payment. Closer to 20-25 minutes goes by, my sales associate has disappeared, but when I saw him outside the dealership walking around I approached him to ask him what was taking so long. He apologized and headed back into the managers den and came back out with a new sheet. He smiled and said "Great news, we got you down to the payment you requested!" I took a look at the sheet and realized instantly they had not only not reduced the price or removed the fee - they just extended the payments out to 72 months. Essentially adding another $2400 to their bottom line from the first time! What a joke. I told the sales associate that I wasn't pleased and that I had another appt at another dealership. I got up to leave and he said "let me get my manager" I continued walking out to my car. As I was getting in I heard my name and sure enough the sales associate and manager were walking briskly towards me. He introduced himself as the manager who was "working the numbers" I told him how I felt that was a cheap move and I liked the car but they would have to get closer to $25k. He said, what if I can get you $26.5k? Would you do it then? I thought about it for a minute, and agreed to his offer. He said, "Ok, I'll be right back" I told him he had 10 minutes before I had to leave to see the other car, but if he came back with a sales contract, I would sign it. After another 15 minutes, the sales associate came back out with a frustrated look on his face. He told me the manager sent him out to tell me they wouldn't do any less than $28k on the car plus the restoration fees. I thanked him, and left to go see the other car where I had a MUCH better experience. I feel really bad for the sales guy who I'm sure is commissions only. He really tried hard and was really friendly. That's the reason for the one star. Based upon my experience with manager and the "process" I will NEVER buy a car from this dealership. More

AMAZING!!! I can't begin to express my satisfaction with this dealership, one of the key people that led to my beyond amazing experience was Jim Haas. He kept in I can't begin to express my satisfaction with this dealership, one of the key people that led to my beyond amazing experience was Jim Haas. He kept in touch with me daily, after somehow, winding up with an "online credit qualification" that I had filled out for another dealership, and told me I had been approved for a loan through them, dispite the fact that I had horrible credit. He kept working with me, going back and forth trying to negotiate something I could afford, while trying to work with my bad credit, in just my name, so I could rebuild my credit, while helping me to get a good car to fit my needs. He was successful, along with Lawrence the business mgr. and Izzy, who all worked tirelessly on my behalf. They never gave up on me, and I am extremely thankful and grateful. Thank you for all your hard work and diligence that you put into my amazing experience in getting my car. More

Worth the Drive I drove all the way from Austin, Tx to work with Dillon. He was able to beat every local dealer and give me some free stuff. He was absolutely great a I drove all the way from Austin, Tx to work with Dillon. He was able to beat every local dealer and give me some free stuff. He was absolutely great and I would recommend him to anyone looking for a new vehicle. More

Rick Rojero provided excellent sales experience. Rick Rojero is honest, professional, knowledgeable and is committed to keeping his customers informed. I highly recommend Rick. My experience at Mac C Rick Rojero is honest, professional, knowledgeable and is committed to keeping his customers informed. I highly recommend Rick. My experience at Mac Churchil Acura was excellent because of him. More

Easy process and great salesperson! I had come into the dealership a few weeks ago to see about turning in my lease. Luckily I met with the salesperson named Dillon. He explained how the I had come into the dealership a few weeks ago to see about turning in my lease. Luckily I met with the salesperson named Dillon. He explained how the process worked and showed me some options. When I decided to finally do something Dillon went above and beyond to get me what I wanted and really took care of me. Definitely recommend speaking with Dillon if you are considering a new vehicle More

Service Department I stumbled on a Groupon for service and repairs for Mac Churchill Acura and thought I would give them a try. I was extremely impressed by the staff an I stumbled on a Groupon for service and repairs for Mac Churchill Acura and thought I would give them a try. I was extremely impressed by the staff and time it took to compmete the service on my car. I highly recommend their service department! More

Total Lack of Integrity Bought a 2015 TLX new from them. Now with just over 43,000 miles. Battery died the other morning. Was able to put a charge on it and take it to Auto Bought a 2015 TLX new from them. Now with just over 43,000 miles. Battery died the other morning. Was able to put a charge on it and take it to Autozone to check it out. They put their load meter on and said sure enough the battery had a dead cell. They suggested to take it to the dealer, that it might be under warranty. "Big Mistake." I set up an appointment for 8:00 in the morning. They suggested replacing filters, transmission fluid, brake fluid and a tire rotation for nearly $800. Of course I said xxxx No! They told me initially that they didn't find anything wrong with the battery. I called them out on it and they said they could run a load test. Of course they found that the battery was bad and that it was under warranty and they would replace it. After 2 1/2 hours (what should have been 30 minutes max.) I left fuming. Of course the Assistant Service Manager apologized and said it should have only taken 1 1/2 hour max. I told him I could change one in less than 10 minutes. He said it was for the paper work. B.S! Being a guy that knows better, I got out of there without it costing me money. I feel for those who do not and get sucked into their indecent practices. More

Awesome vehicle great salesperson! Came in to look at a new vehicle. To be honest I'm a very difficult customer to work with. Dillon was able to handle all my needs and get me into an a Came in to look at a new vehicle. To be honest I'm a very difficult customer to work with. Dillon was able to handle all my needs and get me into an awesome vehicle with no hassle. Highly recommend anyone looking for a car or SUV to go talk with Dillon Hodge! He will go above and beyond to take care of you. More