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Highland Park Ford Lincoln

Highland Park, IL

Overview
Employees
Reviews
4.6
753 Reviews
You are sure to find what you are looking for in our large inventory of new Ford and Lincoln vehicles or from our impressive selection of used vehicles. We make purchasing your car, truck, van or SUV easy with our Finance department that will make sure you purchase the best leased or purchased vehicle to fit your needs. Besides from our sales department, our dealership offers a top notch service department that will make sure your vehicle keeps running for years to come. We offer Ford Manufactured car parts, Quick lane Service, Knowledgeable Repair Service and friendly staff all under one roof.
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1333 Park Avenue West

Highland Park, IL

60035

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Showing 753 reviews

April 30, 2026

Always friendly interactions. Work done efficiently. First time doing at home service really convenient. Software update worked great. On time and painless for me More

by Odendahl
Recommend Dealer
Yes
Employees Worked With
Chris Fanella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fanella
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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 30, 2026

I visited your dealer to fix the door, but the door is still knocking and creaking More

by nurmamdshoev.orzu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t now
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May 03, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Chris Fanella in our Service Department at (847) 433-7200 at your earliest convenience and we will do our best to make this right.

April 29, 2026

Very quick service. And a clean car to boot I would use them definitely again More

by MKARBIN0
Recommend Dealer
Yes
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May 16, 2026 -

Highland Park Ford Lincoln responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

April 29, 2026

Poor service, Did not communicate with customer and did wrong job Not satisfied with customer service More

by Ijlal
Recommend Dealer
No
Employees Worked With
Quick lane oil change Christopher Fanel
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May 16, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Highland Park Ford. Please contact Chris Fanella in our Service Department or Chuck Benkiel in the Sales Department at (847) 433-7200.

April 29, 2026

Outstanding experience from start to finish. The team was professional, transparent, and genuinely focused on making the process smooth and stress-free. They answered all my questions clearly, p More

by spcorp949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 28, 2026

Quick turn around on a pretty big job, quality work. I am very happy with the service that I received. More

by CE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fanella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

April 27, 2026

Good work but all time garage is busy , for oil change you can spend 3 hours easy More

by zidaneaissa
Recommend Dealer
Yes
Employees Worked With
Gavino Mora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2026 -

Highland Park Ford Lincoln responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2026

Great dealer and people Very knowledgeable and experienced Best ford dealer in the zone Chris is great More

by CHRIS.FANELLA
Recommend Dealer
Yes
Employees Worked With
Chris Fanella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fanella
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May 16, 2026 -

Highland Park Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

April 27, 2026

Great service. Very knowledgeable and honest personnel I would recommend this dealer to everyone that I know More

by CHRIS.FANELLA
Recommend Dealer
Yes
Employees Worked With
Rocky
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May 16, 2026 -

Highland Park Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 27, 2026

Great old school dealership that doesnt over charge their customers. I recommend them to everyone More

by CHRIS.FANELLA
Recommend Dealer
Yes
Employees Worked With
Chris Fanella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fanella
Report | Print
May 16, 2026 -

Highland Park Ford Lincoln responded

Chris, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

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