Hertrich Nissan of Dover

Thanks for great customer service I would like to thank Amber, Rob and Dre in the service department for all their help this week. I went in for a service to my car that was supposed t I would like to thank Amber, Rob and Dre in the service department for all their help this week. I went in for a service to my car that was supposed to take 1 hour. The part wasn't available so they set me up with a rental for the day. I needed help with a very complicated car seat and Amber, Rob and Dre helped me immensely. Also, everything: the part, the service and the rental were covered by my extended warranty. More

Great experience as usual The service department did a great job with my car. They were clear with the financial estimates and work that was performed. When they ran into addit The service department did a great job with my car. They were clear with the financial estimates and work that was performed. When they ran into additional issues they explained them to me and allowed me the option to postpone some services due to my ability to pay. More

Exceptional service! The service was performed in a professional manner. The people were courteous and polite and the work was done in a timely manner. I would recommend The service was performed in a professional manner. The people were courteous and polite and the work was done in a timely manner. I would recommend Nissan to everyone interested. More

scheduled maintaince Everything was completed on time all the service items were completed. The vehicle was cleaner when i left than it was when i arrived. all the servic Everything was completed on time all the service items were completed. The vehicle was cleaner when i left than it was when i arrived. all the service items were explained in full More

2019 Nissan Sentra Pilar was wonderful as expected! Only thing I did not like is I was kinda forced to accept the car because it was the only one available apparently. I Pilar was wonderful as expected! Only thing I did not like is I was kinda forced to accept the car because it was the only one available apparently. If you are working with a client with credit issues "but good enough for approval" there should be more options besides being told this is the only thing you can have. (I mean only, I couldnt even pick a different color) Other than that everyone was great. More

affordable This establishment is very friendly and affordable, everytime I come the service is quick . They make you feel welcome and help you with your vehicle This establishment is very friendly and affordable, everytime I come the service is quick . They make you feel welcome and help you with your vehicle More

Years of excellent work Been to other dealerships before but have always had the best service here. I love the fact that they send me coupons just at the right time. Love sav Been to other dealerships before but have always had the best service here. I love the fact that they send me coupons just at the right time. Love saving money and who ever heard of someone saving money at the service department for your car. More

Very Good, They took care of my problem quickly. I was well satisfied with how quickly I was seen without an appointment. I was brief what I needed to do to get They took care of my problem quickly. I was well satisfied with how quickly I was seen without an appointment. I was brief what I needed to do to get my car repaired. More

Very good , my email was corrected for the second time. I would like to start getting more coupons for my services as the dealer prices are much more expensive , my email was corrected for the second time. I would like to start getting more coupons for my services as the dealer prices are much more expensive than other places More

Friendly service Very satisfied with getting our Jeep serviced. It was a little busy first thing in the morning. Becky gave me a credit for the delay which was not nec Very satisfied with getting our Jeep serviced. It was a little busy first thing in the morning. Becky gave me a credit for the delay which was not necessary. More