Herson's Honda

Feedback on quality of service Always was told what service was being performed and why. Provided me with accurate estimate of service duration so there is no wait time to pick up Always was told what service was being performed and why. Provided me with accurate estimate of service duration so there is no wait time to pick up the vehicle. Always pleasant and courteous in all dealings. More

Sales Representative My spouse and I were assigned to and greeted by salesman, Mr. Lappe Sock who gave us excellent reasons why we should purchase our new car from Hersons My spouse and I were assigned to and greeted by salesman, Mr. Lappe Sock who gave us excellent reasons why we should purchase our new car from Hersons Honda. We had been shoppiing around for a few days and were close to sealing a deal with another dealership. However, we were so impresse with Lappe that we were convinced to search no further. We are quite satisifed with our purchase..He made the pruchase price manageable for us and we loved the color of the car we selected. More

Percy Is Great When my husband and I came into Herson's a few weeks ago we were surprised to see Percy there. We were very excited and happy to see him back. He ha When my husband and I came into Herson's a few weeks ago we were surprised to see Percy there. We were very excited and happy to see him back. He has assisted us and my children in the past. He is very professional, efficient and so patient. We love working with Percy! More

Service department is first rate I've been taking my Honda for service at Herson's of Rockville for over 20 years. I always ask for Rose because she is not only professional by keepi I've been taking my Honda for service at Herson's of Rockville for over 20 years. I always ask for Rose because she is not only professional by keeping you update on the repair work but is also so friendly that it is always a pleasure to work with her. More

Jonathan Camarena Is very knowledgeable and made my car buying experience smooth. The dealership did not play the usual financing games and did not try to force me int Is very knowledgeable and made my car buying experience smooth. The dealership did not play the usual financing games and did not try to force me into purchasing extras. More

Regular Maintenance Omar Guevara was fantastic. He was quick and efficient. Very easy to deal with and polite and was willing to go above and beyond to take care of his c Omar Guevara was fantastic. He was quick and efficient. Very easy to deal with and polite and was willing to go above and beyond to take care of his customers. More

Great, simple, fast experience I originally came in to look for a used car because I didn't have the money to be able to afford something brand new but Lappe convinced me to buy a b I originally came in to look for a used car because I didn't have the money to be able to afford something brand new but Lappe convinced me to buy a brand new car. I wasn't to sure it'd be a great idea but I'm glad I made the decision to do so and I'm glad Lappe was able to get me in an amazing car the following day. Omar assisted with translation for my parents to fully understand and everything went great and we left very satisfied. Great first car experience. More

Welcoming, Knowledgeable, Efficacious Aaron Phillips greeted us very welcoming, His professionalism was Top Shelf. Got a good deal with Alex Garcia, brought a brand new 2017 CRV EX . Aaron Phillips greeted us very welcoming, His professionalism was Top Shelf. Got a good deal with Alex Garcia, brought a brand new 2017 CRV EX . More

Thanks from N. Bethesda My journey to purchase a 2017 Honda Civic Si started well over a year ago. Aaron Phillips worked with me over that period of time, keeping me informe My journey to purchase a 2017 Honda Civic Si started well over a year ago. Aaron Phillips worked with me over that period of time, keeping me informed, as best he could, of the projected arrival of the illusive 2017 Civic Si. He was patient and maintained his sense of humor during numerous interactions. He and Chris Glakas, General Sales Manager, worked with me to give me the best possible trade in value for my S2000, which I loved, making it all that much harder for them. Ethel Powell, who handled the extended warranty and other paperwork, gave me a deal I couldn't refuse, all the while making the process fun (something I never thought I would say). The result is a very satisfied owner of a new Civic Si. Aaron and Ethel are a delight to work with - very professional, knowledgeable, and sensitive to customers needs. Chris is a terrific manager as evidenced by his many repeat customers. I am happy to count myself as one of them. More

Highly recommend Drew It was a very positive experience to work with Drew as my sales consultant in the purchase of my new vehicle. He was accommodating, patient, thorough It was a very positive experience to work with Drew as my sales consultant in the purchase of my new vehicle. He was accommodating, patient, thorough and easy to communicate with. He did his best to make sure all of my needs were met in my purchase and did not pressure me at all during the sale, which I greatly appreciated, He took the time to explain things well and made sure I felt comfortable with the purchase decisions I was making. More