Herson's Honda

Although my salesman changed his negative attitude toward the end of my time working with him to lease a new car, I believe he needs training to work with customers. the end of my time working with him to lease a new car, I believe he needs training to work with customers. More

My 2017 CRV has done A1&A2 maintenance, but it couldn’t start after 2 weeks. They told me battery is fine and couldn’t reproduce the failure. After 2 weeks, it couldn’t start again. Called service staff, b start after 2 weeks. They told me battery is fine and couldn’t reproduce the failure. After 2 weeks, it couldn’t start again. Called service staff, but no one calling back. I had A1 service last year and stayed in waiting room for 2-hour. More

No regard for people during COVID-19We had a quote from No regard for people during COVID-19 We had a quote from a local dealership for a 2020 Civic Lx, however, that dealership did not have the color we No regard for people during COVID-19 We had a quote from a local dealership for a 2020 Civic Lx, however, that dealership did not have the color we wanted. We contacted local dealerships in the area that had the cosmic blue Civic Lx in stock. Noella from Hersons Honda called us back and we provided her with the quote and confirmed availability. Since we were trying to match or have Hersons beat the price, she had to check with her manager Pat. She spoke with Pat and told us to come in and they will at least be able to match the price. We show up at the scheduled appointment time at 6pm and the front desk informs us that Pat had left early. A sales associate approached us and told us that he’d be able to help. He took the quote and showed it to another manager, CJ. The associate came back and told us that he’s having the car brought out for us to test drive. When we came back from the test drive the associate informed us that CJ wanted to see the quote again. CJ comes to the desk and tells us that he will not be matching or beating the price because he’s not desperate (At the time of writing this Hersons has 33 Civic Lx in the lot).They could’ve told us over the phone to save us time and prevented my 64 yo dad having to risk coming to the dealership. This dealership has no regard for what is happening and continues to operate as normal. As we were walking out there was a service tech at the exit with his mask under his chin. If you get an offer from this dealership just know that there is a good chance it will not be honored once you show up. Additionally, they are lax at enforcing safety precautions to protect their customers. Noella and Sales Associate, Thank you for trying to help. I’m sorry that you work for managers that make their employees look bad and don’t stand behind their word. More

Warm, Friendly, Knowledgeable THANK you to Brenda for our helpful, informative test ride, to Drew for making the purchase so easy, to Rich for being so helpful in finalizing all th THANK you to Brenda for our helpful, informative test ride, to Drew for making the purchase so easy, to Rich for being so helpful in finalizing all the ownership issues and teaching us so thoroughly about our new car. Bill A. runs a great dealership. More

Satisfied With Herson's Honda and Service I have purchased three Hondas from this dealership since 1988. My first car, from Hersons, was a 1988 Honda Accord. Next, I purchased a 2000 Honda CRV I have purchased three Hondas from this dealership since 1988. My first car, from Hersons, was a 1988 Honda Accord. Next, I purchased a 2000 Honda CRV. I loved that car. It had a card table built in to the trunk area. My next purchase (and current vehicle) was a 2015 Honda CRV. I have kept each vehicle over 10 years. I really drive my cars a lot and have driven more than 150,000 miles on each car before trading. I even enjoy taking my car for its scheduled maintenance because everyone is so helpful and easy to work with. More

Very knowledgeable, helpful, and friendly....highly recommended! I bought a 2009 Honda Fit 10 years ago, which has been great, and just purchased a new 2019 Fit, and the whole team has been great, esp. recommended! I bought a 2009 Honda Fit 10 years ago, which has been great, and just purchased a new 2019 Fit, and the whole team has been great, esp. Jeremy Miller and Rose Byrd! More

Very proficineal place, easy to work with our salesman. I enjoyed buying a car in this place. Very friendly place, easy to work with our salesman. Management is also exceptional people. the finance depar I enjoyed buying a car in this place. Very friendly place, easy to work with our salesman. Management is also exceptional people. the finance department is also friendly and knowledgeable. More

Good speed and reasonable car price. 24000 mile or 2 years free maintenance is affordable dealer service. clean interior and rest room. People are good attitude. years free maintenance is affordable dealer service. clean interior and rest room. People are good attitude. More

Predatory sales tactics pushing you into services you neither want nor need, with the promise of an easy refund, but then make the refund all but impossible - weeks and weeks later, after loads of calls neither want nor need, with the promise of an easy refund, but then make the refund all but impossible - weeks and weeks later, after loads of calls and emails, I'm still waiting for my money back. Car selection was okay though. More

Rose Byrd is the best First service on my new accord today was great. I have worked with Rose for years, she is fabulous, efficient, kind, and the best at providing grea First service on my new accord today was great. I have worked with Rose for years, she is fabulous, efficient, kind, and the best at providing great service More