Herson's Honda

We have been customers of Herson's for over ten years. Sales people are very good. Unfortunately, a recent experience with Herson's was terrible. There was a recall on our Accord. When we went to get Sales people are very good. Unfortunately, a recent experience with Herson's was terrible. There was a recall on our Accord. When we went to get it, we were advised that it had been in a "fender bender." It wasn't a fender bender - it had been involved in a collision causing extensive damage. Herson's advised that it would be fixed in a week and, to their credit, gave us a loaner. However, the damage required more than a week to fix and Herson's told us it would be two weeks. Fine, accidents happen, but what followed was indifference, rudeness and incompetence. The manager, Greg Patterson, repeatedly told my wife that he would call her. He never kept his word. He acknowledged that the extensive damage diminished the value of our car and that Herson's would follow-up on that. He and they never did. The body shop told us the damage was bad. It took well over a month for them to repair the car. At one point, they said there would be further delay because of insurance issues. What? Our insurance wasn't involved. Herson's wrecked the car. All we expected from Herson's after they wrecked our car was honesty and common courtesy. We received neither. They never even apologized. They did provide some servicing at no cost but when I asked that they take care of the other things they said the car needed, they refused to do that work at no expense to us. We like Hondas and will get another one, but not from Herson's. Like I said, we understand that accidents happen but then the way for a dealership to respond is to do exactly what Herson's didn't. Courtesy and honesty. Oddly, we received several requests for evaluations of our service experience while they still had our car! Even the body shop was shocked that, given the circumstances, they would be so foolish. More

When I entered the Herson's dealership two weeks ago, I had absolutely no intention of getting a car that day because I wanted to visit Toyota, Mitsubishi, Kia and Hyundai and then decide which car I would had absolutely no intention of getting a car that day because I wanted to visit Toyota, Mitsubishi, Kia and Hyundai and then decide which car I would have, but in Herson's, something happened made me decided to get my car immediately from this dealership. It was the great customer service , the warm welcoming from every one there. Actually, Mr. Robert Bates acted like a customer service professional, he was friendly, approachable, helpful, knowledgeable, so patient answering all our questions, and it was a stress-free experience. ( He is such a valuable asset for Herson's) The buying process was super easy ,the key was the speed and simplicity in completing finance paperwork. Thank you again for the great customer service experience. July,2021 Honda More

We just purchased a vehicle from Herson’s Honda. We had a very good experience and are very pleased with our new Pilot. We really enjoyed working with Aaron Phillips who was very professional and knowledgeab very good experience and are very pleased with our new Pilot. We really enjoyed working with Aaron Phillips who was very professional and knowledgeable about the vehicles we wanted to look at. He never rushed us and answered all of our questions. We highly recommend him and will definitely look to him to help us when we are ready to purchase another vehicle. More

Valeria and Noella the best duo! This is my second purchased vehicle and once again a pleasant experience. Valeria, Noella and Kevin knows the value of a customer AND how to treat a customer. I can go purchased vehicle and once again a pleasant experience. Valeria, Noella and Kevin knows the value of a customer AND how to treat a customer. I can go on and on! Thank you and hope to see ya again very soon ;) More

This is the second car I've bought from Herson's Honda. I came back because I fully enjoyed my first car and I liked the buying experience. I wasn't disappointed a the second time. I worked with Giovanni Ros came back because I fully enjoyed my first car and I liked the buying experience. I wasn't disappointed a the second time. I worked with Giovanni Rosas who patiently and efficiently led me through the sales process. I'm very satisfied with my experience st Herson's. More

Another great buying experience with Herson’s! This is the 10th vehicle that our family has purchased from Herson’s Honda, and we’re never disappointed. Our salesperson, Aaron Phillips, is always wonderfu the 10th vehicle that our family has purchased from Herson’s Honda, and we’re never disappointed. Our salesperson, Aaron Phillips, is always wonderful to deal with—he’s very responsive, absolutely knows his stuff, doesn’t pressure you into anything you don’t want or aren’t interested in, and moves the whole process along quickly and efficiently. I really can’t imagine going anywhere else to get our Hondas or to get them serviced! More

"I just purchased a vehicle from Herson’s Honda and it "I just purchased a vehicle from Herson’s Honda and it was one of the best experience I received in purchasing a vehicle. I am excited about my new "I just purchased a vehicle from Herson’s Honda and it was one of the best experience I received in purchasing a vehicle. I am excited about my new Honda vehicle!!! I want to thank you especially Jeffrey DeLeon (Salesman) and Ethel Powell (Finance) with exceptional service!!! I must commend them on making sure I was happy with my purchase. Thank you again for awesome customer services, politeness and your generosity. Have a wonderful day!" 2021 Honda More

This isn’t the first time we’ve bought with Jonathan and he’s always amazing to work with! He always provides the best sales experience possible and it is very evident that he is very dedicated to his clien he’s always amazing to work with! He always provides the best sales experience possible and it is very evident that he is very dedicated to his clients. Jonathan always makes sure to take care of all of our needs. More

I just purchased a 2020 Honda accord. Jonathan, Camarena was the salesman and he was very helpful and explained everything in detail. I got a great price for the nes car and the trade-in. Highly recommend was the salesman and he was very helpful and explained everything in detail. I got a great price for the nes car and the trade-in. Highly recommend this dealership More

We’ve had several issues with HERSONS but I’ll start with the most recent 2/4/2020. I think the dirty car salesman reputation must’ve been coined just for people like CJ (OMAR TASHMAN)! My dad is 71 years ol the most recent 2/4/2020. I think the dirty car salesman reputation must’ve been coined just for people like CJ (OMAR TASHMAN)! My dad is 71 years old and a lifelong owner of Honda’s so we are a family of Honda’s. My dad went in to get another car leased, he realized when he got home he was uncomfortable driving it so we called the dealer literally within the hour and asked if we could return it or do a exchange or trade it in for a different car since the financing didn’t go through yet; the lady in finance said she could put it on hold until we spoke to the manager CJ (Omar Tashman). The next day around 4pm (24hrs after purchase) he calls us and proceeds to tell us nothing can be done , he can’t return it or trade it in for something else until 30 DAYS LATER; he emphasized the 30 days over and over again. He said bring it in 30 days and he will personally discount him try to give him a good deal on another car. The next day, my dad got some info from my uncle in nyc that something didn’t seem right about the 30 days, it seems like he’s screwing your over so we called CRISWELL in Germantown explained the situation. COME TO FIND OUT THIS MAN CJ DID US DIRTY!! Not only did he over price the Honda Pilot (price of a fully loaded truck) but he literally MISREPRESENTED & MISLEAD CUSTOMERS FOR HIS OWN GAINS! Who does that? Are we in United States of America or a third world country? How is that legal? This is predatory and insane that hersons has employed someone like this! Guess what CJ, you’re not getting your cut from this deal, we went to Criswell to unf**k your HORRENDOUS DEAL! ABSOLUTELY ASININE! TO ANYONE READING THIS PLEASE COMPARE TO OTHER DEALERSHIPS! Don’t even take my word for it just go to multiple dealerships don’t trust hersons outright! I don’t want this to happen to someone else! More