Herson's Honda

I went to many dealership to buy my dream car but my experience in Herson's Honda was unparalleled since I met Aaron Phillips. He is professional, he cares about the buyer, and he is the best. Thank you experience in Herson's Honda was unparalleled since I met Aaron Phillips. He is professional, he cares about the buyer, and he is the best. Thank you so much! More

It was Cesar who took my call when I wanted to make an appointment for a battery replacement and oil change service. He was very engaging to my issues and was able to book a time for me right away. Befo appointment for a battery replacement and oil change service. He was very engaging to my issues and was able to book a time for me right away. Before the service began, he explained to me and my husband what services are recommended, and also the type of battery it is, and why it died at this time. He was very respectful taking our decisions of picking up certain services while dropping other recommended services. He also checked my account/contract and seek for any saving opportunity. When we picked up the car a few hours later, he also explained to us item by item thoroughly and patiently. All in all, we are very happy with Cesar's service. He is very professional, respectful, and friendly! Good job, Cesar! More

Remember the Name James Spradlin. He is the most nicest and kind person. When it comes to white glove customer service he fits it!! I went in for a recall and made everything so simpl He is the most nicest and kind person. When it comes to white glove customer service he fits it!! I went in for a recall and made everything so simple for me. I frequent this dealership for my oil change so it was a no brainerd to handle my recall. If I can give 10 stars I would. More

DO NOT BRING YOUR CAR HERE FOR REPAIR! So, my wife bought a CR-V and an extended warranty from this dealership several years ago. For the first time we had an issue that required repair So, my wife bought a CR-V and an extended warranty from this dealership several years ago. For the first time we had an issue that required repair, check engine light, AWD, traction lights all came on at the same time. We dropped the car off overnight, received a notice that they have the car the following day. We hear nothing else until near close of business that they won't look at it until the following day. That's fine and understandable. Then today, we get a call that they want almost $400 for the DIAGNOSTIC alone. Even with the warranty, I'm told that I'm on the hook for that diagnostic fee. I obviously rejected service, called AAA and am waiting right now for the tow truck to take the vehicle OURISMAN Handa in Laurel. We've worked with OURISMAN Honda before where they are honest, fair, and hard working. DO NOT BRING YOUR CAR FOR REPAIR HERE. The sales department may be fine, but they charge you the max possible for any and all services and repair. I was told that the reason for the rediculous DIAGNOSTIC fee is that "I have to pay my technicians". I'm sorry, but an OBD-II scan should not cost $400, and if your techs need an entire day to run a diagnosis on a vehicle that has been regularly serviced here at the same location for 5+ years, and the warning lights came on at the exact same time (meaning one issue is causing an error cascade), tells me they're either terribly trained, inexperienced, or are padding their invoices. Once again, DO NOT BRING your car here for service. I'd rather be robbed at an independent location where they are scratching by than the Robber Barron management/ownership at Hersons Honda. More

Another great experience with Herson's Honda! This is the 8th time that our family has worked with Aaron Phillips in getting a new vehicle from Herson's (and our 14th vehicle from Herson's!), and This is the 8th time that our family has worked with Aaron Phillips in getting a new vehicle from Herson's (and our 14th vehicle from Herson's!), and we continue to be completely satisfied and impressed with his customer service. Aaron never pressures us or makes us feel uncomfortable about anything and he keeps the whole process moving along quickly and efficiently. He's a true asset to the dealership and we feel lucky to be able to work with him anytime we are looking to get a new Honda. Also, we had another great, personable experience with Kevin Lara in the Finance office--he makes the whole process quick and painless! We can't imagine going anywhere else to get our Hondas!! More

Thank you Rich, Noella and Alpha for making my son's dream come through. Excellent service, professional and friendly environment. Thanks again dream come through. Excellent service, professional and friendly environment. Thanks again More

I was interested in and made an appointment to see a 2018 Honda Clarity Plug-in Hybrid. I was communicating with the dealership for about 4 or 5 days before I could get to the dealership. I called a couple h Honda Clarity Plug-in Hybrid. I was communicating with the dealership for about 4 or 5 days before I could get to the dealership. I called a couple hours before closing the night before my 2-hour trip to the dealership to make sure the car was still available and was told it was. I arrived the next morning bright and early and was told the car was sold. I don't have a problem that they sold the car but I should have been notified the night before via a call, text or email that it was sold. When I got to the dealership for my appointment they had all my information and the manager said I should have been notified. They did call me about 45 minutes after I left the dealership to notify me that the car was sold. I will not visit this dealership again. More

Time is the ultimate judge. It has been a bit over a year since I had the fine experience of buying a Honda Fit from Herson's Honda because of the talented professional salesma It has been a bit over a year since I had the fine experience of buying a Honda Fit from Herson's Honda because of the talented professional salesmanship of Aaron Phillips. And I do not forget the helpful additional professional assistance of Jeannette, Grace and Linda. I surely can say that as I believed and felt then, today I still appreciate the vehicle and the deal that Mr. Phillips made possible with his expertise and good customer relations skills. Herson's Honda, I am grateful that you have Mr. Phillips (Aaron) on your team. To the other personnel who added their memorable marks of assistance, thank you. Aaron, all, your salesmanship and assistance stand the test of time. -Sheila, February 2022 More

Aaron was my sales person at Herson's Honda. Aaron was very knowledgeable and right to the point when purchasing my Honda Civic sport. He was not pushy or trying to sell me things I did not need or want. very knowledgeable and right to the point when purchasing my Honda Civic sport. He was not pushy or trying to sell me things I did not need or want. This was my first purchase of a new car and was truly an amazing experience. I recommend anyone that is looking to purchase try out Herson's Honda. More

Buying the car was the easy part. As long as the money is moving from your pockets to theirs - they're very nice and pleasant but when they have to shell out because of mistake, they're rude and unresponsive moving from your pockets to theirs - they're very nice and pleasant but when they have to shell out because of mistake, they're rude and unresponsive. I been a customer of Hersons for over ten years. Brought three Honda from them but never used their service department. I like my local mechanic. My 2018 Honda Civic AC went out and it was covered under warranty. Every was great til I picked up my Civic. The doors had several very noticeable dents on it. Before leaving the lot, I told James Spradlin to take a look, he called his manager - i think Greg- and they agreed it was damaged done in their shop. They say their body shop is going to take care of it. It was late Friday and they say they're going to call and schedule a time for me to take it to the body shop. I took the car home and that's the last I heard from them. I tried to call several times and no reply. After several weeks and still no contact from Hersons. I'm guessing this is their business practice because i see other reviews - worth than my scratch- are being ignored. Remember how nice people are when they're getting your money. When it's the other way around it's a different story. Will never buy another car or take my car to Hersons again. More