Herson's Honda

Bought a 2012 Honda Civic HF in December of 2012. The car has an obnoxious and off sounding clunk when the brake is quickly released--a sound that I did not notice when test driving. I brought the car i car has an obnoxious and off sounding clunk when the brake is quickly released--a sound that I did not notice when test driving. I brought the car in to have that fixed and they told me that the sound is a normal sound. I have never heard such a sound on a car before. I am utterly upset that I have a new car with this issue. It is even more upsetting that I have to spend a great deal of time trying to figure out this problem when the dealership should be doing this. If the sound is normal, Herson's was not upfront with me about this issue. Being in contact since this purchase I have learned that many Civic owners do not have this problem. So, it is incredibly upsetting that Herson's service is unwilling to work with me to fix the problem. More

I made several trips to Herson's and other local dealerships with the intention of purchasing a new car. I left several times not due to any poor experience, but to keep shopping around. Upon each r dealerships with the intention of purchasing a new car. I left several times not due to any poor experience, but to keep shopping around. Upon each return the staff at Herson's was willing to spend time answering all my questions again. I went on several different test drives on more than one occasion and each time again was treated as a valued customer. I was given a great deal in the car, purchased an additional warranty but was not oversold with unnecessary add ons. I have had the cars regular service completed at the dealership and the sales staff makes sure I am happy with my purchase and all is well. I have recommended the dealership to two close friends adn woudl continue to do so. More

I have purchased 3 vehicles from Herson's Honda and I will keep going back for more. The sales staff was friendly and well informed and helped the whole process go smoothly. I have recommended this dea will keep going back for more. The sales staff was friendly and well informed and helped the whole process go smoothly. I have recommended this dealership to a few neighbors and I know they have had the same great experience, this is a great dealership! More

I was very happy with Hersons Honda... However, I was a I was very happy with Hersons Honda... However, I was a little concerned after reading how bad these reviews were. Mr. Murphy assured me that " w I was very happy with Hersons Honda... However, I was a little concerned after reading how bad these reviews were. Mr. Murphy assured me that " we only here from the really upset customers" He also told me about the better buisness bureau- which they are the only dealership that is rated as high. I have bought several cars from Hersons and couldnt be happier with them. More

a car accident in the morning led to a panicked rush to herson's on a saturday afternoon...i was not expecting to be buying a car that day...so I had done zero research on what i wanted. Mr Murphy was very herson's on a saturday afternoon...i was not expecting to be buying a car that day...so I had done zero research on what i wanted. Mr Murphy was very good at helping me navigate my options and move things along at a reasonable pace for a busy weekend. i did not feel pressured or over-charged, nor was I rushed to make a choice. I have recommended this dealership to family and friends as a result of my positive experience at herson's. More

My husband and I went to this dealership hoping to trade in our Honda Pilot and purchase a newer one. We were ready to buy and knew exactly what we were looking for. The salesman MG was very nice and welc in our Honda Pilot and purchase a newer one. We were ready to buy and knew exactly what we were looking for. The salesman MG was very nice and welcoming however the rest of the staff was insubordinate and rude to us. They first tried to sell a a demo with over 5000 miles on it. The price was ridiculous. While we were talking to the salesman, they took our car for a "test drive" and wouldn't give back our keys after my husband requested them SEVERAL times. Then to make matters worse, they wanted to give us nowhere near the value of our trade-in! And when I say nowhere near, it is all the chart! It was as if our Pilot was a wreck or something... horrible! They stated that since they would have to paint (also known by honest shops as buffing with car wax) two mild scratches on both bumpers, that they would have to add that cost to the sell price of the new Pilot!!!! Oh, and watch the payment grid that they will show you. We told them that we were going to finance through our bank but just for entertainment, we let them do the show. (BTW the guy named Leo who is pushy and very rude. He acts like your an idiot). The payments did not add up with the interest to the total price at all. Like over 10,000 dollars off. When I asked for a copy of the payment printout, they said it was for internal use only, so I took a picture of it with my iphone and plugged the numbers into several tools, one being the financing tool from THEIR website (my guess is that they have a ton of hidden fees). The fun didn't end there. We didn't like the demo they showed us (too high of a price for a demo, and they wanted us to pay the freight charge for it too even though it had over 5,000mi on it) and were going to leave, magically, another Pilot that was a year old and a bit cheaper was brought out of the mystery lot. If you look at their lot, there are less than 30 cars on it (the ones they need to sell now) but their inventory shows over 100 vechs. Since so much time that we will never get back in our life was wasted, we actually took it for a test drive. We found that the tires were noisy (because they were the cheapest ones on the market and were a wrong match for the Pilot) and the steering made lots of noise. When we were trying to negotiate the deal for this Pilot given these findings, the man who gets to determine the sell price (not the salseperson, but some older guy who sits behind a high desk on the side wall) would not budge and was extremely rude to us. He even told my husband that he (my husband) needs to hurry because he (the old man) wants to get home to see his kids. Oh, did I mention that the price they offered us in the dealership was over 1,000 more than what their internet website stated! When we looked at other Pilots in the area, this one was VASTLY overpriced. If we read the ratings on this dealership before-hand, we would of never gone to them. MG was the only person there who acted normal and was nice, and he was the SALESMAN!! But, this dealership overall is dishonest, sneaky, rude, and a waste of time to even think of dealing with. We actually even thought of changing to Toyota based off of this experience. Since then though, we have contacted/visited other dealerships in the area and they have been a 180 from Hensons! More

I was very determined to buy my new CRV, and after being told the car in transit, and you need to pay the down payment. The car was not there, tried selling me older version at the same price. Even when sal told the car in transit, and you need to pay the down payment. The car was not there, tried selling me older version at the same price. Even when sales manager promised to call no one ever cared to contact again. It is very unfortunate that this dealer is recommended by ABCD Buyers club :( More

The salesperson lacked professionalism The price point The salesperson lacked professionalism The price point was still too high compared to other dealers Overall, a poor experience and waste of time for The salesperson lacked professionalism The price point was still too high compared to other dealers Overall, a poor experience and waste of time for all parties involved. More

We went to Herson's to lease a new Honda Accord. We were given a price quote, selected a car, and told everything was ready for processing. When we returned 30 minutes later, they had prepared an entirely given a price quote, selected a car, and told everything was ready for processing. When we returned 30 minutes later, they had prepared an entirely different car - one that was a demo, used model. There was no discount price for this. The sales person we were working with was nowhere to be found and there was no one we could talk to about this reasonably. Given our time constraints (which the dealer knew about), we felt pressured into taking this car. It was a mistake, and one I would not make again. I thought this dealership was unprofessional, underhanded, and seedy. I would absolutely not recommend them and will never return for another Honda. More

We were serious looking for a honda odyssey and wanted to ask about pricing. Jim helped us and kept saying their offer was the best in the reigion,told him that we would go visit a few more dealerships and c ask about pricing. Jim helped us and kept saying their offer was the best in the reigion,told him that we would go visit a few more dealerships and compare the price, but Jim keep pushing us to make the purchase right now! And not friendly or helpful at all! He just wanted to make the sale and let us disappear! We walked away of course! Turned out criswell honda in germantown is a lot better in terms of...everything!!! More